linchi kwok

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linchi kwok

Welcoming Gen Z – To Our Business and the Workplace

Linchi Kwok | October 5, 2018

By Linchi Kwok It was like yesterday when we just discussed the expectations of Millennials and what can be done in responding to their needs. Today's update is about Gen Z, also known as "post-Millennials" or "iGen," the generation that will soon surpass the Millennials in 2019. Who are the Gen Zers? Some define Gen Z as those who were born after 1996 (age 21 or younger as of 2018) while others consider Gen Z are those who were born after 2000 (17 or younger as of 2018). Using the cutoff line of 2000/2001, Gen Zers will comprise 32 percent of the world population, but the Millennials only account for 31.5 percen...

4 Themes From HITEC Houston 2018

Linchi Kwok | June 28, 2018

By Linchi Kwok Were you in Houston last week for HITEC 2018? The Hospitality Industry Technology Exposition & Conference (HITEC) is hosted and organized by the Hospitality Financial and Technology Professionals (HFTP), and has become the world's largest hospitality technology event. I spent a day walking through the exposition, where I experienced the latest tech products available in the hospitality industry. Through my observations, I was able to identify four themes from this year's trade show. 1. Tech products that enhance the guest experience The phrases of "guest-centric," "guest experience," "guest sa...

What to Expect in 2018 from the Battle Between Hotels and Airbnb

Linchi Kwok | January 16, 2018

By Linchi Kwok Entering 2018, Airbnb will soon celebrate the company's 10th anniversary. The company has now turned into one giant service provider in the lodging industry. Today, Airbnb has already served more than 200 million travelers in more than 65,000 cities around the world. With a supply of more than 3 million listings, Airbnb has more available "rooms" than any hotel chain in the world. It was inevitable that Airbnb would make a significant negative impact on hotels due to its increasing supply and the low entry costs for Airbnb operators. But hotels are fighting back. They are trying every possible way to stop th...

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