linchi kwok
Are Americans on the Tipping Point of Tipping?
Linchi Kwok | July 5, 2023
By Linchi Kwok In the old times, Americans typically tip 15 – 20% of the pre-tax bill in sit-down restaurants with wait staff. For hotel room service, tipping 10% is expected if gratuity is already included; otherwise, 20% or more should be added. When tipping means more than gratitude In California, tips do not count toward servers’ minimum wages. Accordingly, servers will earn the state’s or city’s minimum wage, plus tips. In some other states, servers make as little as $2 - $3 an hour because employers can count tips as part of their minimum wage. Still, tips have become an essential source of income for many service work...
Why Aren’t You Getting a Call for Job Interviews? (Part II) How to Build an Appealing LinkedIn Profile
Linchi Kwok | May 30, 2023
By Linchi Kwok Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile. Based on the research findings from my work, I want to emphasize that having an appealing LinkedIn profile has become increasingly important in today’s job market. I define an appealing LinkedIn profile as one that is: Free of spelling and grammar errors. Complete: with all essential sections filled (e.g., a profile picture, work experience, and education). Relevant: Having relevant work experience or educational background to the opening. ...
Why Aren’t You Getting a Call for Job Interviews? (Part I) Make Sure Your Resume Passes AI Screening and the 6-Second Test
Linchi Kwok | May 25, 2023
The unemployment rate is low. Our industry still faces an ongoing labor shortage challenge. Many restaurants and hotels struggle to fill vacant positions. Then, will restaurants and hotels hire just anyone applying for the job? If that is the case, why some of us have never heard any follow-up calls? Maybe we were unlucky by applying for a “ghost job” --- jobs employers do not want to fill. Alternatively, it was because we did not submit the “right” resume or failed to set up an appealing LinkedIn profile. It is time to review the resume-writing (this post) and LinkedIn (Part II or the next post) tips. Make Sure Your Resume Passe...
Are Robots Stealing Jobs?
Linchi Kwok | March 30, 2023
By Linchi Kwok Forget about the old days of “people serving people.” More restaurants and hotels are now using robotic cooks, delivery robots, self-serving kiosks, Chatbots, and other AI-empowered machines in service operations. Some businesses must rely on machines to address the labor shortage issue. Others count on machines to deliver faster and more consistent service. Moreover, many consumers have become used to automatic self-services during the pandemic. It is not surprising to see robots taking over more service jobs. What is the latest robotic “thing” that deems to take over even more human jobs? That is ChatGPT (Ch...
Does Trust Encourage or Discourage Employees to Share Their Suggestions?
Linchi Kwok | March 1, 2023
By Linchi Kwok The positive effects of employees’ trust in their supervisors have been widely documented, such as job engagement, performance, and organizational citizenship behaviors. Given supervisors’ authority in the workplace, we suspect supervisors would bear a critical role in initiating trusting supervisor-employee relationships. As suggested in the social exchange theory, employees may perceive supervisor trust in them as a kind act by the supervisor and feel obligated to return such a kind act with their trust in supervisor. The Research To examine the relationships among (supervisor) trust in employee, (employee) felt trust...
Hospitality Students Expect a Positive Industry Outlook for 2023
Linchi Kwok | January 17, 2023
By Linchi Kwok It is time to say goodbye to 2022, a year of healing and recovery from the pandemic. A few of our hospitality students weighed their perspectives on the industry’s 2023 outlook. The student profiles Bianca Louise N. Del Castillo, a second-year master’s student and competed in the STR Student Market Analysis Competition. She worked in hotels and travel agencies before joining the program. Brandon J. Oceguera, a first-year student, working in a country club in Orange County (OC). He worked at the OC Fair for the past five years, with a total of seven years of experience. He loved to cook, eat, and golf. Jordan ...
A Call for Industry-Academia Collaboration to Address the Labor Shortage Challenge
Linchi Kwok | July 28, 2022
By Linchi Kwok When the pandemic hit, the hospitality and tourism (H&T) industry immediately responded to the crisis with furloughs and layoffs. It did not take long for the industry to realize that it must deal with the labor shortage challenge. In fact, the labor shortage challenge is not new to the H&T industry, but the “Great Resignation” during the pandemic has worsened the situation. In one of my recent publications in the Journal of Contemporary Hospitality Management, I presented three propositions about the labor shortage issue facing the H&T industry. The paper aims to initiate a conversation between our industr...
Can the Hospitality Industry Recover?
Lex Fuller | June 20, 2022
By Lex Fuller Over the past two years, the hospitality industry has had to make major changes to deal with the many difficulties it has faced due to the COVID-19 pandemic. The most notable hurdle for the hospitality industry has been the labor shortage. With the dangers of COVID-19, it has been increasingly difficult for hotels to find and keep employees, causing the hospitality industry to make adjustments in order to compensate for the loss of on-sight workers. This leaves us with the following question, will the hospitality industry ever go back to the way it was before the pandemic? While things are opening back up after a long batt...
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