jos schaap
Guest Services Automation – Reliable Revenue and Reduced Hotelier Labor
Jos Schaap | August 19, 2021
By Jos Schaap PMS technology has been a part of standard hotel operations for over 30 years and has made hotels operations efficient and scalable. However, as powerful as it is, there is still plenty of manual management of guest data and transactions. The truth is that hotel managers and front-of-house staff spend a lot of their time staring at a computer screen. Every time your face is looking down, possibly wrangling with your PMS/POS, the less meaningful time you have with your guests. Hoteliers should be looking for opportunities to break down those barriers to guest service. I believe that it is a mistake to be satisfied with the ...
3 Easy-to-Manage Guest Services That Can Boost Revenue
Jos Schapp | July 26, 2021
By Jos Schaap Hotels have lost several months of revenue; the rebound is slower than initially expected and increasing the average daily rate (ADR) is a common challenge. So, there is heightened awareness in our industry on just how important it is to make the most of every booking. At ROOMDEX, we’ve been talking a lot about the revenue lift from automated room upgrade sales. But we don’t want you to leave any money on the table, so today we look at 3 guest services that can be offered and booked through automation and which will help support your revenue recovery efforts. Everyday guest services that can boost revenue Pandemic o...
How Hotels Can Increase Share of Wallet With Incremental Offers
Jos Schaap | June 17, 2021
By Jos Schaap In simple terms, share of wallet (SOW) is the percentage of a customer’s total spending that is captured by a business. For hoteliers, once a guest has made a booking, the ultimate goal is to maximize the revenues that the guest generates for each stay. The key to achieving this goal is understanding the guest’s continuously shifting mindset around cost. The potential of conversion of every purchase opportunity after initial reservation acquisition is dependent upon finding the right context to present the offer. It would seem logical that travelers are willing to spend for a better experience. In fact, a national surv...
The Unforeseen Pandemic Outcome: Normalization of the Digital Nomad Lifestyle
Jos Schaap | May 25, 2021
By Jos Schaap In the past 12 months, millions globally have been forced to work from home due to domestic lockdowns and restrictions. Now, after a year of remote work, and as many worldwide are vaccinated in increasing numbers, organizations are getting serious about what a return to the office will look like. However, companies may have a hard time dragging everyone back to the office. The pandemic highlighted many advantages of remote work and employees won’t be quick to give them up. They want to keep their newfound work-life balance. The future looks hybrid: Flexible work is here to stay. While occasional remote working this wa...
ROOMDEX, A Hotel Upsell Innovator, Releases Full 2-Way Integration With Oracle Hospitality’s OPERA PMS
ROOMDEX | May 19, 2021
Hotels using OPERA PMS and OXI can now leverage automated digital upselling to increase profits. Santa Cruz, CA – May 19th 2021 – ROOMDEX, the leader in hotel upselling automation, is happy to announce the release of its full 2-way integration with Oracle Hospitality's OPERA PMS using OXI. This integration will enable hotels using OPERA PMS to enable fully automated digital upselling to increase profit margins, while eliminating the current manual administrative tasks hotel staff has with upselling. ROOMDEX’s Upgrade Optimizer is an automated hotel upsell tool that generates revenue directly to a hotel’s bottom line. ROOMDEX int...
Digital Upselling: Go Where the Margins Are!
ROOMDEX | March 24, 2021
By Jos Schaap - ROOMDEX Due to the ongoing pandemic, hotels have lost several months’ worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels. As a consequence, it’s critical to make the most of every booking to maximize average spend and revenue. Digital upselling can be a quick and easy way to both improve your guests’ experience while simultaneously giving your revenue that much needed boost. What to sell? This question may appear to be basic but not every upsell…sells. For many hoteliers, the reality is that typically upsel...
How to Upsell 101: Too Much Choice Can Lead to No Choice
ROOMDEX | February 23, 2021
By Jos Schaap Shouldn’t lots of choices be good for customers? If you ask most people whether they like having a choice, the answer will be yes. How can options possibly be a bad thing? Anyone who has worked in hotel marketing has, at one time or another, been asked to fit numerous offers into one email. Pre-arrival emails, in particular, are crammed to the hilt with hotel information and upsell choices. We call it the shotgun approach. Having a lot of choices is great — until it’s not. Many people argue that more choices equal more conversions. Rationally speaking, the more choices you offer your customers, the more sales you ...
Q&A: 5 Leading PMS Vendors & ROOMDEX: The New PMS – Enabling Integration
ROOMDEX | January 19, 2021
By Jos Schaap, CEO and Co-Founder ROOMDEX Historically, integration of hotel systems has been challenging, and even today it is still mostly a pain. However, PMS company attitudes are evolving not just in regard to the subject of integration but also in terms of the entire hotel technology ecosystem. As part of the ROOMDEX Webinar Series, our latest discussion brought together 5 leading hotel PMS company executives to talk about this evolution. Experts from apaelo, Mews, Oracle, Protel and StayNTouch joined the panel to give their take on the hotel PMS, the evolution of 3rd party integration strategies and the direction they believe th...
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