jos schaap

StayNTouch CEO and Director of Strategic Partnerships Talk Platform Power

Alan Young | March 28, 2019

Reimagining Hotel Technology with Open APIs Based on Strategic Partnership Alignment By Alan E. Young The last few years have been a whirlwind of innovation for hospitality technology. Despite its longstanding reputation for being resistant to change and slow to adopt technological evolution, the industry has made impressive strides toward reinventing its future. And yet, the gradual implementation of the latest advancements is only half the battle. With the rise of new technology (and subsequently, new technology vendors) comes the synonymous demand for strategic alliances and integrations. Recognized as hospitality technology visionar...

The New Era of Personalization: The Hyperconnected Guest Experience

Jos Schaap | February 5, 2019

By Jos Schaap CEO and Founder – StayNTouch With the onset of 2019, we've stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across industries, brands are realizing mounting pressure to adapt to this new age of technological personalization and hyper-connectivity. Why? Because with heightened technology and uninhibited connection across platforms, comes higher stakes and those companies who fail to keep up are, simply put, at risk of being left behind. And rest assured, hotels are no different. Welcome, hoteliers, t...

Online Ripple Effects: How Digital Tech Changes Guests’ Offline/On-Property Expectations

Jos Schaap | January 10, 2019

By Jos Schaap CEO and Founder - StayNTouch Bill Gates was famously quoted saying "We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten." Over the last decade, we have witnessed a period of rapid technological evolution. Our world is, seemingly, in a constant state of digital advancement and change. Emerging tech has entered our households, changed the way we do business, and the way brands connect with consumers and ultimately altered the way in which we live. This is exciting, in many ways — but continuous digital innovation comes with its own set of ...

On-Demand Service and the Culture of Convenience: What Are Guests Really Looking For?

Jos Schaap, CEO -Founder and CEO | November 8, 2018

By Jos Schaap CEO and Founder – StayNTouch We aren't just living in a mobile age — we are living in an 'on-demand' economy, and it is revolutionizing business models and the corresponding consumer experience across every industry. With digital platforms and apps empowering instant gratification, paired with efficient and intuitive technological properties to cater to a personalized and data-driven experience, the supply which meets the demand of customers is readily available, 24/7. The modern consumer has become accustomed to the ease of uninhibited access to messaging, e-mail, social media, e-commerce, and general online f...

How Technological Accountability Can Boost Guest Service

Jos Schaap, CEO -Founder and CEO | October 24, 2018

By Jos Schaap CEO and Founder StayNTouch Ask any leader — regardless of industry — what they believe is the key to driving customer experience and exceeding consumer demands, and their answer will likely detail some form of technological transformation. We have long since entered the age of the customer, which means customer experience can now be earmarked as the defining factor in the creation of brand longevity and customer loyalty. In fact, according to recent studies, 74% of respondents believe that digital is reinventing the overall experience that they deliver to customers and improving digital channels is the top acti...

Key Takeaways From h2c’s Global PMS Study That Every Hotelier Should Know

Jos Schaap, CEO -Founder and CEO | October 17, 2018

By Jos Schaap CEO and Founder – StayNTouch It is a well-known fact that today's travelers have high expectations of a tech-forward, efficient and ultimately personalized experience throughout their travel journey. In many ways, this marks an exciting era in hospitality and inspires technological advancement within an industry which is often hesitant to keep pace with technological evolution. However, this shift into a more guest-centric hospitality model undeniably places newly realized pressure onto hoteliers to upgrade the tools they have in place to continuously enhance their offering and support their staff. A recent, global P...

Takeaways From the 2018 Guest Experience Assessment Report: Better Alignment of Tech & Value for Guests

Jos Schaap, CEO -Founder and CEO | September 25, 2018

By Jos Schaap CEO and Founder - StayNTouch The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to redefine the industry landscape. With the on-going need for guest personalization and value-driven service, the most successful hotels will be those who allocate more of their budgets for technology that actually aligns with delivering a better guest experience for all types of travelers. This may empower a self-service model for some guests, and high-touch, personalized service for others. To gain a better understanding of current guest assessment trends and technological, guest-...

How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay

September 12, 2018

By Jos Schaap CEO and Founder - StayNTouch Let's consider a scenario. You're out shopping for a few household items at a local Target or Costco, but while you cross those items off your list, you come across some tempting, unrelated deals. Maybe a great deal on a new TV or electronic, a decorative item for the house, a luxury skincare item, or a gift for a loved one. In the first scenario, you fill up your cart and head for an open check-out lane. In the span of a few short minutes, you're out the door and unloading your haul into the trunk of your car. In the second scenario, you fill up your cart and head for the check-out — onl...