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hotel wifi

8 Must Follow Rules for Perfect Hotel Wifi

Kacey Bradley | July 18, 2019

For many hotel guests, Wi-Fi is a necessary amenity. It allows people to stay connected while traveling the globe with devices like smartphones, watches, tablets and laptops. A 2016 survey revealed 40 percent of people think Wi-Fi is more important than sex, chocolate and alcohol. And 72 percent of people have made a hotel reservation based on the wireless internet experience. If you want to be known as the hotel with perfect Wi-Fi — the one that brings all the tech-savvy travelers through the front doors — follow the eight golden rules below. 1. Consider Your Guests A quick, reliable Wi-Fi network is done wholly for the guest experie...

Evaluating WiFi Service Through The Guest’s POV

Larry Mogelonsky | June 5, 2019

By Larry Mogelonsky, MBA, P. Eng. ( One can argue that nowadays a good wireless internet connection is as important as to many guests as heating, air conditioning and access to a bathroom with running water. Knowing it's central to a customer's emotional state, why play games? As a reminder of why spotty WiFi reception or attempting to upcharge for premium speeds is bad for your reputation, let's look at the situation from the guest's point of view (POV). I'll start with a personal experience to demonstrate why it's so important to get your WiFi connectivity right these days. I was staying at a southeast flagged prope...

Hotel Internet Services Survey of Hoteliers and Guests Reveals Latest Hospitality Wi-Fi Trends and Expectations

Hotel Internet Services, Inc. | April 3, 2019

Newly unveiled research conducted on more than 670 guests and 200 hoteliers demonstrates how evolving online behaviors are placing greater demands on hotel Wi-Fi networks. Clearwater, Fla. — April 3, 2019 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has published a survey conducted on more than 670 guests and 200 hoteliers in order to demonstrate how advances in technology and increasing guest expectations have placed a higher strain on hotel Wi-Fi networks than ever before. Following a similar study published in 2015, the full report provides a de...

Hotel Internet Services Releases In-depth Analysis on Hotel Guest Wi-Fi and IoT Expectations in 2019 and Beyond

Hotel Internet Services, Inc. | March 6, 2019

New white paper leverages feedback from more than 670 guests and 200 hoteliers to demonstrate what is expected from today's Wi-Fi and internet-based services Clearwater, Fla. — March 6, 2018 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the release of a comprehensive new white paper examining how advances in consumer technology have impacted and heightened guest expectations of hotel Wi-Fi and related services. Utilizing feedback from a recent survey conducted with more than 670 guests and 200 hoteliers across the United States, the white paper demonstrates how the...

Free WiFi as the Easy 2019 Goal

Larry Mogelonsky | January 9, 2019

By Larry Mogelonsky, MBA, P. Eng. ( As now is the time for New Year's resolutions, let's start off with a 'low hanging fruit' – an easy victory that will resonate strongly with any guest no matter the travel modality. But first, to show you how much times have changed and why this is an important project, we need only compare two frequently asked questions posed to the front desk. Whereas, "Do you have free WiFi?" was common a decade ago, nowadays this is more likely to be, "What's the WiFi password?" If you understand the difference, then you already know what that means as it concerns guest expectations. The l...

Cloud5 Names Mark Holzberg Chief Executive Officer

Cloud5 Communications | August 7, 2018

Company also taps communications product development veteran Daniel Langrill for its product leadership role CHICAGO (August 7, 2018) — Cloud5 Communications, the leading communications technology and services provider for hospitality, today announced that its Board of Directors has appointed Executive Vice President and Chief Commercial Officer Mark Holzberg as President and Chief Executive Officer. Holzberg previously ran Cloud5's technology products business unit and now will also manage its services business, including contact centers, overseeing the entire 450+ person Cloud5 organization that serves thousands of hotels and mi...

Mobile Connectivity Crucial for Hotel Guests and Staff

Jeffrey Gudewicz | June 28, 2018

By Jeff Gudewicz The hospitality industry is changing; clean sheets and friendly personnel are no longer enough to satisfy the average guest anymore. Fast Wi-Fi and strong cell signal are the new necessities strongly impacting customer care and guests' overall experiences. Unfortunately, due to their vast size and construction materials, hotels can often have inadequate, spotty cell phone service that can vary from floor to floor, and even room to room. Compounding this problem, many hotel chains have also removed in-room landline phones from their rooms due to low usage as guests increasingly rely on their mobile phones. Excellent cell...

Shephard’s Beach Resort Maximizes Guest Connectivity With Advanced Wi-Fi and BeyondTV by Hotel Internet Services

Hotel Internet Services, Inc. | May 30, 2018

Luxury Florida property enhances internet speed and reliability while addressing guest demands for the latest in online streaming entertainment CLEARWATER BEACH, Fla. — May 30, 2018 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully implemented an advanced Wi-Fi upgrade alongside its industry leading BeyondTV video streaming platform at Shephard's Beach Resort in Clearwater Beach, Florida. The property, which attracts leisure guests due to its breathtaking gulf views, had begun experiencing a decrease in guest satisfaction due to a slow a...

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