Kacey Bradley | November 11, 2019
By Kacey Bradley Every hotelier knows the importance of guest satisfaction. A satisfied customer will suggest your business to friends. They might fill out an online review to attract future visitors. They'll certainly come back themselves if they had a great experience the first time around. As it turns out, creating this type of loyal, vocal customer is relatively simple. Most guests don't have a crazy list of demands from their lodging. Instead, they want the basics — and, at the very top of their list of must-haves, you'll find they want cleanliness. That means you can deep clean your way to better guest satisfaction. Here's ho...
Roberta Nedry | October 2, 2018
By Roberta Nedry Dark, dismal and dirty stairwells. Parking garages that are Gross! Elevators that are extremely eerie! Well, it is almost Halloween, so these may seem appropriate and in season, BUT these are not amusement park novelties. They are actually part of your hotels, your businesses and your environments all year long-YUCK! I am constantly amazed by the experiences in beautiful hotel lobbies, impeccable office buildings and delicious restaurants that come to a screeching halt when you enter one of these backstage areas for the same high-class setting. Why, oh why are these areas relegated to be the stepchildren of the establis...
Knowcross | September 25, 2018
Global leader in hospitality technology adds the much-sought-after jewel in Waikiki to its client roster Washington D.C., September 25th 2018 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by the Aston Waikiki Circle Hotel to maximize control and ensure efficiencies across their hotel operations. This inclusion adds to the growing list of marquee hotels & brands associated with Knowcross in the Americas. The Knowcross platform facilitates automated handling of guest requests, complaints and maintenance jobs while helping to capture, track and significantly reduc...
Guestware | September 24, 2018
By Mike Benjamin Hotel Preventive Maintenance (PM) has long been viewed as a necessary hotel engineering function and best practice. Most owners assume the management team is doing proper maintenance to achieve the useful life of assets (equipment, guest rooms and public spaces) and to avoid costly premature failures or replacements. Both owners and operators want to know PM's are getting done, but few prioritize and monitor maintenance as a key performance metric like they do with revenue. Research shows strong hotel maintenance is a revenue opportunity. Hotel guest satisfaction research has shown for years that guests are less likely ...
Planning for Future Competitive Advantage in Hospitality, French Hotel Groups Invest in RoomChecking
RoomChecking | May 2, 2017
Paris, 02 May 2017: Astotel Group, Maurice Hurand Hotels and BPI follow into AccorHotels' footsteps, investing in hotel technology as the future of hotel management, and offer 750,000 EUR late seed-funding to RoomChecking, a hotel communications, housekeeping, and maintenance system startup. Founded in 2013 as a project between Jonathan Wiezman, Aaron Marz, and Emile Lugassy, RoomChecking aims to improve workflows in hotel maintenance and housekeeping. The company is already a Microsoft Ventures Paris promising startup, and has a dedicated customer base of 150+ hotels. "Managing a hotel is much more than walls, decoration, and staff...
HotelTap | February 9, 2016
Spring cleaning becomes routine for housekeepers in any season with this handy digital tool [Alameda, Calif. — February 9, 2016] — In less than 45 days, it will be Spring, and for many people, it marks a season of cleaning and refreshing. For the Hawthorn Suites By Wyndham in Alameda, Calif., "Spring cleaning" is now happening 52 weeks a year, thanks to the new Room Logs: Deep Cleaning tool recently added to HotelTap. Today this "digital log book in the cloud" is helping housekeepers stay on top of arduous tasks that are not part of their daily chores, such as dusting behind nightstands and headboards, flipping ma...
Milestone Wins Big at Adrian Awards With Two Golds and Three Silvers
Hilton Launches Lifestyle Brand Tempo by Hilton
Paramount Lodging Advisors Successfully Transacts at the William P. Hobby International Airport With the Sale of the Drury Inn & Suites
The Guestbook CEO James Gancos Chosen to Join Expert Panel at HSMAI Marketing Strategy Conference
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