hospitality training
5 Ways Learning Management Systems Embedded in Your PMS Help Jump-Start Onboarding
Warren Dehan | April 23, 2024
Hoteliers planning on new hires and seasonal hires must focus on shorter lessons, interactive experiences, and providing accessible learning tools to workers By Warren Dehan Independent hoteliers are looking for impactful ways to train tomorrow’s workers – and fast. Hotel leaders must find ways to shorten training time and improve worker decision-making, starting with how they interface with on-property technology. The hotel property-management system typically has the most significant learning curve for new hotel workers, and it’s up to PMS developers to design systems that help new employees easily acclimate to their property’...
Overcoming the Huge Disconnect Between Service Mottos and What Guests Actually Experience
Doug Kennedy | February 12, 2024
By Doug Kennedy I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? In this publication. I definitely suggest that my readers click and read the full article wherein Alan calls out and challenges major, iconic brands to live up to their lofty company mottos and read his pointed questions to them. His work has inspired me to write more about the disconnect between brand messaging and operational delivery, along with discussion questions for your next leadership meetin...
AHLA Foundation Receives Grant From Conrad N. Hilton Foundation to Advance Opportunity Youth Into Hospitality Industry
AHLA | November 6, 2023
Through the Empowering Youth Program, AHLA Foundation aims to bridge the hiring gap in the hotel sector WASHINGTON, DC (November 6, 2023) – AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), has received a $605,000 grant from the Conrad N. Hilton Foundation to support its Empowering Youth Program (EYP) over two years. The primary goal of EYP is to address the critical workforce shortage in the U.S. hotel and lodging industry by promoting equitable hiring practices and training untapped talent, including Opportunity Youth (age 16-24 and currently not in school or employed) and other priorit...
High Turnover in the Hospitality Industry: A Result of Neglected Training
Anne-Céline Depierraz | October 11, 2023
By Anne-Céline Depierraz In the hospitality industry, providing excellent service is crucial to success. However, achieving this goal is not easy, as the industry is complex and requires a high level of dedication and skill. One of the most significant challenges faced by hospitality businesses is high staff turnover rates. The average 2021 turnover rate in the USA in the leisure and hospitality industry was 84.9% compared to the overall rate of 47.2% nationally. This trend has been a longstanding challenge for hospitality businesses, but what is causing it? One important answer to consider is: neglected training. When employees are...
Missionize Your Mission Statement
Doug Kennedy | August 23, 2023
By Doug Kennedy Turn your mission statement into meaningful daily actions that touch the hearts and minds of both staff and guests. For decades now, it has been fashionable for companies from all industries to craft a mission statement to not only summarize its purpose, but also to give work more purpose. Over the years, the original concept has evolved into creating “values” or “vision” statements. In my job as a hospitality industry trainer, I familiarize myself with what each client’s company culture involves, among other things, and determine what, if any, statement of mission, values, or vision they have in place. As one m...
Hospitality Leaders Provide a Grant to Help Expand Unique Employment Program for Human Trafficking Survivors
Businesses Ending Slavery and Trafficking (BEST) | August 16, 2023
SEATTLE, Wash. – The nonprofit Businesses Ending Slavery and Trafficking (BEST) has received one of the inaugural No Room for Trafficking Survivor Fund grants, awarded by the AHLA Foundation. The grant will support the development of a strategy to expand BEST’s Safe Jobs Collaborative—a unique program that creates pathways to employment for human trafficking survivors. The Safe Jobs Collaborative is the first program of its kind in western Washington, helping provide jobs for human trafficking survivors and youth who are at-risk for trafficking. The program provides custom and individualized support to help participants transition ...
National Restaurant Association Educational Foundation Receives $12.2 Million Contract to Strengthen, Grow, and Diversify Hospitality Industry Apprent
The National Restaurant Association Educational Foundation (NRAEF) | July 31, 2023
Multi-year contract is the largest in NRAEF history. Watch this video to learn about NRAEF apprenticeship programs. Washington, DC – July 31, 2023 – The National Restaurant Association Educational Foundation (NRAEF) has been awarded a five-year $12.2 million contract by the U.S. Department of Labor to grow its Hospitality Sector Registered Apprenticeship (HSRA) program by 5,000 participants. The award is the largest in NRAEF history and affirms its commitment to building a diverse hospitality workforce. With a special focus on addressing barriers to historically underrepresented populations, the HSRA program will...
Doug Kennedy Announces Next Topic In His Webcast Training Series: Maximizing Textual Sales & Service Opportunities
Doug Kennedy | May 3, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Maximizing Textual Sales & Service, which will train your team on using personalized, persuasive writing for chat, email, and in-app messages. This webcast is scheduled for Friday, May 12 from Noon – 12:40pm. REGISTER HERE According to Doug, “The reality is that most reservations offices have become ‘contact centers,’ because most agents are spending as much time typing than talking these days.” This KTN traini...
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