hospitality training
Let Go of Something, and You Might Get More of Something Else
Gary Hernbroth | March 1, 2022
“Without risk, there is no growth.” [caption id="attachment_297034" align="aligncenter" width="615"] The Beatles enjoy a sip of Coca-Cola in the early days (photo: Mirrorpix)[/caption] By Gary Hernbroth My dad sprang this on me when I was in high school. As a lifelong educator and administrator, he was full of lots of little nuggets like this for my brothers and me while we were growing up. Not that we always listened to him, especially as teenagers, but he sure was right about this one. Especially challenging times like these bring risk-reward front and center to much of what we do, especially in the hospitality busin...
Kennedy Training Network Announces Online (Self-Study) Version of Reservations Sales QUEST
Doug Kennedy | February 1, 2022
First In A Series: Hotel Sales and Hospitality/Guest Services Topics To Follow Later This Year Ft. Lauderdale, FL - February 1, 2022 - KTN, the lodging industry’s best source for training in the topic areas of reservations sales, hospitality and guest service excellence, and hotel sales team training, announced the first in a series of online, (self-study) versions of its menu of training programs. “Finally, the learning platforms have evolved to the point where we created a truly engaging, multimodal learner experience,” said KTN President Doug Kennedy. While most online courses are still limited to a series of narrated slide decks...
Applying the Science of Training to the Hospitality Industry
Dr Sébastien Fernandez | July 29, 2021
By Dr. Sébastien Fernandez Effective training in hospitality skills needs a clear structure: demonstration, practice, feedback, implementation and a solid follow up plan. Personality traits are not enough “Hire for attitude, train for skills” is a famous motto in the hospitality industry. It means hotels should select employees who have certain personality traits, even if they do not know yet the specific skills needed on the job. Training will be delivered later to help employees acquire the relevant skills. I am afraid that it is more a motto than a reality in the hospitality industry. The problem with training is ...
The Beginning Is Near… Time to Get Back to Hospitality
Aspire | June 2, 2020
Aspire announces The Art of Hospitality, a new and highly relevant service delivery training program to support the hospitality industry as they re-open and re-enter their respective markets. “The challenges our tourism community faces are significant and complex. Guest service delivery needs to be re-thought, re-processed and team members need to be re-trained as we get back to work.”, says JC Thompson, Aspire’s Chief Operating Officer. Over the past 25 years Aspire’s research based and strategic approach to culture driven guest service training has allowed us to position the guest experience as a true competitive advantage and se...
Hotel Sales Teams: Use Downtime to Up Your Game at Using Screen Share, Video Email, Webcam Sales
Doug Kennedy | April 17, 2020
By Doug Kennedy Based on the conversations I’m having this week with our KTN clients, it seems that hotel sales teams are finding that there’s a lull in activity right now. The flood of calls and emails regarding cancellations and postponements has abated, and most hotels are lucky to have even a trickle of RFP’s coming in from traditional channels. For most markets, being too aggressive with traditional cold-call prospecting right now might be perceived as being insensitive. As a result, salespeople might be finding themselves with far more downtime than they’ve had in years. This phase presents the perfect opportunity for hote...
IHG Partners With JA Worldwide to Help Young People Build Skills and Experience in Hospitality
IHG | September 26, 2019
Announced ahead of UN World Tourism Day, partnership highlights opportunities available to young people in the tourism industry IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has today announced a global partnership with JA (Junior Achievement) Worldwide, one of the world’s largest youth-serving NGOs, which focuses on preparing young people for future employment and entrepreneurship. The year-long partnership will support more than 750 young people as they gain skills and experience in hospitality in nine major markets around the world, including the US, Canada, Mexico, UK, France, Germany, UAE, Japa...
E.P.I.C Hospitality™ Training
Doug Kennedy | September 24, 2019
This is the first in a series of five train-the-trainer articles contributed by Doug Kennedy Most hoteliers I speak with clearly understand that hospitality and guest service excellence are more important than ever before in the history of the lodging industry. Everyone knows that “word of click” has long since replaced “word of mouth” and that the old adage that “an unhappy guest will tell 9 or 10 others” has turned into 900, 9,000, 90,000 or even more. Yet for the most part, the impact of hospitality on profits has been anecdotal. However, a recent survey caught my eye that provides empirical evidence to validate what eve...
5 Easy Ways to Reduce Turnover at the Front Desk
Cathy Cook | February 11, 2019
By Cathy Cook With one of my main roles at KTN being to conduct front desk hospitality training worldwide, one issue that always seems to surface is turnover at the front desk. Turnover everywhere in the hotel staff is a major challenge in tight labor markets most hotels operate within, however it seems to especially be an issue at the front desk. Certainly, working at the front desk can be a stressful job as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges. Also, regardless of where any gap in service occurs during a ...
1
Technology
2
Operations
3
Market Reports
4
Industry Happenings
5
All Things Independent
Today's News
Four Hotel Applications for NFTs
As 97% of Surveyed Hotels Report Staffing Shortages, AHLA Foundation Expands Recruitment Campaign
STR: U.S. Hotel Results for Week Ending 25 June
Terranea Resort to Introduce INTELITY Mobile Offering to Elevate Guest Experience
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.