hospitality leadership
Hospitality Financial Leadership: Chapter 13 – Serving
David Lund | November 16, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. “My Story is not a story,” e...
Hospitality Leadership Series – Future Leaders: Seeking Advice and Applying the Right Filter
Thomas Mielke | January 13, 2020
By: Thomas Mielke Seasoned executive search professional and human capital advisor, Thomas Mielke, shares thoughts on success for emerging hospitality industry leaders A new year has arrived and with it comes different opportunities and challenges. Some things, though, never change – the great majority of us tend to ‘take stock’ at this time of the year and plan for what we want to achieve or do differently, both personally and professionally. For most industry ‘novices’, the fresh hospitality graduates or apprentices out there, there does not tend to be a limit on their ambitions and aspirations. With a clear target in min...
When Things Aren’t Going Well, Will You Accept Blame?
Shep Hyken | November 27, 2019
By Shep Hyken In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they bring to the organization is often overlooked. That’s a shame. People need to be recognized for their contribution to the team’s success. One of our faithful readers, Drew Smith, responded to the article and shared that he was reading a biography about the 34th President of the United States, Dwight Eisenhower, who was known for “pushing praise down and blame up—to himself.” This is an interesting concept. The idea of praising people for the good job they do is powerful....
Hospitality Technology Leaders Recognized for 2018 Achievements
IDeaS | March 12, 2019
IDeaS Global Partner Ecosystem Awards given to key contributors for excellence in innovation, leadership and focus Tweet This: @IDeaS_RevOpt announces 2018 Global Partner Ecosystem Award recipients at 2019 ITB Berlin partner celebration www.ideas.com/news MINNEAPOLIS—March 12, 2019—IDeaS Revenue Solutions and its global ecosystem of partners strive to deliver better revenue management solutions to hotels all over the world. During ITB Berlin on March 7, 2019, partner representatives were recognized and awarded by their IDeaS peers for their exemplary levels in four categories: Innovation, Client Focus, Results Focus and Hig...
Hospitality Leadership Series On ‘Professional Visibility’: The 3 Cs of Executive Presence
Andrew Hazelton | September 20, 2018
By: Andrew Hazelton, Philadelphia | Thomas Mielke, London Last month, we investigated what it takes to be visible in the professional market place and concluded with the suggestion that "visibility" is only worth something if it is tied to "relatability". In this article, we stipulate that the former and the latter should be complemented by "executive presence". Google "executive presence" and you'll be "inundated" with 163 million hits. You're bound to learn useful tips if you can somehow sift through this avalanche of material to find the tried and true nuggets of wisdom. Or, you could take the Dale Carnegie's course on public speakin...
Hospitality Leadership Solutions Series: Is Self-Confidence Friend or Foe?
James Houran | September 19, 2018
By James Houran, Ph.D. and Keith Kefgen Noted hospitality thought leaders and corporate governance/ performance management experts Kefgen and "Dr. Jim" share common management challenges while providing time-tested, field-tested or just simple "quick-fix" ideas to keep professionals inspired, effective and successful. Self-confidence can be a friend and foe to emerging leaders and seasoned executives alike. In many cases, leaders must think and act against popular wisdom, and thus must exhibit confidence and grit in the face of severe—and even very public—opposition. Of course, self-confidence can also lead one down a very ...
Start Thinking About Your Hotel’s “Off-Season” in a Whole New Way
Gary R. Hernbroth | August 13, 2018
By: Gary R. Hernbroth Training for Winners Many things in our world have annual cycles or seasons, such as sports leagues, holiday shopping, the school year, farm crops, you name it. There is usually a slow (or slower) season and a busy (or busier) season, two very different activity levels in play. This industry certainly has its cycles too, where business levels fluctuate between in-season crazy/busy/zany/frantic times and the "wake me up when a customer comes around" slower times. The latter condition is commonly and insufferably known by most as the off-season. "Come and visit during the off-season, our rates are much lower be...
Hospitality Leadership in 2018
Robert A. Rauch, CHA | January 4, 2018
By Robert A. Rauch What will leadership look like this year? It's not always the same each year. Yes, leadership books might provide the same basics of leadership skills and yes, leading by example is a great foundation, but today I am exploring the combination of mentoring, coaching, leading and managing in 2018. I recently posted my top 10 trends in 2018. These include technology, lobby design, local food sourcing and more. Clearly, as leaders, we must be aware of trends in our industry. After all, many of us do not have someone to ask, "what's going on out there?" And it can be lonely at the top! I usually need a trigger to pen somet...
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