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The Future of Hotel Management Systems: Identifying the Prospective Role of the PMS

h2c | October 30, 2018

Introduction Some hotel chains envision the Property Management Systems (PMS) to focus on its core functionalities (e.g., check-in/out and main operations), using open APIs for connectivity, while others encourage a high level of fully integrated systems such as CRS, RMS and CRM, eliminating the need for additional interfaces. As both strategies have their justification—every chain needs to go their own way—overall system performance remains dependent on the depth of integration with related systems, localization setup (e.g., including local tax and fiscal regulations), overall system cost and available staff skills. As a r...

The State of Central Reservations Systems

h2c | January 25, 2018

Key Hotel Requirements Driving the CRS Evolution Written and researched by Christin Hänsel, Michaela Papenhoff, Ralph Merten and Friederike Winkowski Today's travelers have high expectations of a personalized e-commerce experience along their journey, which makes guest-centric functionalities a top priority for a hotel chain's central reservations systems (CRS). As a result, the hoteliers' demand for innovative and improved CRS services continues to grow. Although many of the related digital marketing, distribution and guest retention requirements can be found on the development roadmaps of the CRS providers, it remains mission cri...

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