/Tag: guestware


Round Hill Hotel & Villas Selects Guestware to Help Deliver the Ultimate Luxury Guest Experience

Guestware | June 6, 2019

June 6th, 2019 - Round Hill Hotel & Villas, one of the leading resorts in the Caribbean, blends the friendly Jamaican vibe with exceptional service. The resort sits on a 110 acre private peninsula. It has 36 Ralph Lauren designed ocean front hotel rooms and 27 stunning villas each with their own unique ambience. These luxury and premium luxury villas with private pools range from 2 to 6 bedrooms with glorious gardens and views across the Round Hill beach and bay. The dedicated villa staff prepares daily breakfasts and goes the extra mile to pamper and spoil their guests. The resort's facilities offer a modern gym and yoga pavilions,...

Why Asset Managers and Owners Should View Hotel Maintenance as a Revenue Opportunity

Guestware | September 24, 2018

By Mike Benjamin Hotel Preventive Maintenance (PM) has long been viewed as a necessary hotel engineering function and best practice. Most owners assume the management team is doing proper maintenance to achieve the useful life of assets (equipment, guest rooms and public spaces) and to avoid costly premature failures or replacements. Both owners and operators want to know PM's are getting done, but few prioritize and monitor maintenance as a key performance metric like they do with revenue. Research shows strong hotel maintenance is a revenue opportunity. Hotel guest satisfaction research has shown for years that guests are less likely ...

Guestware Delivers the Personal Touch for Radisson Blu Hotel, Bucharest

Guestware | July 2, 2018

Rapid Response to Guest Requests, Pre-Arrival Guest Detail Reports, Operations SMS Communications Give Radisson Blu, Bucharest Staff Power Tools for Guest Service July 2, 2018 – When guests check into the Radisson Blu Hotel, Bucharest they are surprised at the friendly, personal way they are received. If they stayed there before, the staff recognizes them and knows many of their preferences. First-time guests are impressed with the staff's professionalism and how quickly they respond to requests. "We use Guestware to connect our property teams and track all operational incidents and guest requests. Communications between departme...

Callaway Resort & Gardens Relies On Guestware Rapid Response for Asset Protection, Guest Service

Callaway | June 19, 2018

At HITEC in Houston Visit Guestware in Booth #1118 JUNE 18-21, 2018 George R. Brown Convention Center Full-Service Golf and Spa Destination Taps Guestware Automated Task Management to Route Requests to Staff, Track Recurring Incidents for Preventive Maintenance June 19, 2018 – "Guestware does an excellent job of taking, recording and directing guest and staff requests at Callaway Gardens. But for me, it is all about Guestware's analytics," said Marc B. Bauer, vice president, Resort Operations for Callaway Resort & Gardens (Callaway) in Pine Mountain, Georgia. Callaway is a 670-room full-service destination that offers a Spa, t...

Guest Facing Chat and Task Management All-In-One at HITEC Houston With Guestware

Guestware | June 14, 2018

At HITEC in Houston Visit Guestware in Booth #1118 JUNE 18-21, 2018 George R. Brown Convention Center Learn Why Guests Prefer Both SMS and App to Communicate with Hotels, but Only When Hotels Have a Robust Task Management System with Staff Mobile App to Automate Back of House Processes June 14, 2018 – Guestware, the leading cloud-based guest-service and rapid response solution provider for hotels and resorts, will demonstrate its all-in-one Guest Experience Platform with guest-facing SMS Texting and live Chat solution at HITEC booth #1118. Guestware's guest-facing solution is integrated with its robust task management including a ...

The Ace Hotel Portland Goes Leading Edge with Cloud Tech that Personalizes the Guest Experience

Ace Hotel Portland | April 3, 2018

Hip Ace Portland Connects Guests with the City and its Happenings via One-on-One Service Using Guestware April 3, 2018 – In 1912 the sophisticated Clyde Hotel was at the center of Portland, Oregon. Today the edgy, renovated Ace Hotel Portland occupies the Clyde's historic building, carries its signage, and continues to be at the center of hip cultural experiences in downtown Portland. "We are the 'Portland home' for touring musicians, artists, and tech professionals; and anyone who wants a friendly living room guest experience instead of a hotel," says Shannon Austin, the Ace Portland's assistant general manager. "We make everyone...

Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems

Guestware | March 6, 2018

Executive Summary Technology continues to transform the way guests want to communicate with your property. The latest trend is guest-facing mobile communication, a new channel for service requests. These systems allow travelers to bypass the traditional voice call to the front desk. Guests today can make requests via smartphone texts, in-room tablets, television sets, and voice-controlled devices like Amazon's Alexa. Despite its rapid growth, guest-facing mobile is an emerging technology. That means most travelers still ask for extra towels, HVAC repair, or luggage assistance the traditional way – with a phone call or face-to-...

Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

Guestware | February 6, 2018

Higher TripAdvisor Scores Show Hotel Beacon Guests Value Personal Service, Fast Request Fulfillment February 6, 2018 – When the Hotel Beacon completed its most recent upgrade it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best NYC hotels. "Our guests are experienced travelers who expect a comfortable stay. Many are here for the Metropolitan Opera and New York Ballet. Guestware helps us respond to any reque...

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