Rapid Response to Guest Requests, Pre-Arrival Guest Detail Reports, Operations SMS Communications Give Radisson Blu, Bucharest Staff Power Tools for Guest Service
July 2, 2018 – When guests check into the Radisson Blu Hotel, Bucharest they are surprised at the friendly, personal way they are received. If they stayed there before, the staff recognizes them and knows many of their preferences. First-time guests are impressed with the staff’s professionalism and how quickly they respond to requests.
“We use Guestware to connect our property teams and track all operational incidents and guest requests. Communications between departments is just one text away thanks to Guestware. Orders are picked up faster and all the information is shared between departments. This makes it easier to take immediate action and up-level responses to management when needed. We respond faster and track every request and its resolution to ensure events are addressed at once,” said Adrian Adam, director of operations for Radisson Blu, Bucharest.
Radisson Blu, Bucharest is a luxury 5-Star hotel in the heart of downtown Bucharest that serves a balanced mix of business and leisure travelers. It features 487 guest rooms and suites featuring the creativity of architect Uri Blumenthal and designer Buki Zuker. Guestware is the leading cloud-based guest-service and rapid response solution provider for hotels and resorts.
“Service is the foundation of our property’s success,” Adam said. “Guestware supports our service goals by tracking incidents and noting which employee responded to the incident or request. The system streamlines our processes and establishes accountability that enables us to provide a highly personalized 5-Star guest experience.” Guestware provides a range of reports that lets Radisson Blu, Bucharest managers identify recurring issues to continuously improve its operation. “I use the ‘Guest Arrival Details’ report,” said Adam. “Our guest relations manager reviews it to make proper arrangements for the current day’s arrivals with special requests. This lets us identify needs prior to arrival and follow-up smoothly with guests.”
Guestware’s combines a unique suite of tools to enhance the guest experience including guest facing technology with robust back of house task management and guest recognition. Ultimately Guestware helps hoteliers improve guest satisfaction and guest reviews while streamlining operations to lower operating costs for maximum profitability.
Guestware’s product line is made up of Guestware Select which includes Guest Response and Facilities Maintenance functionality perfect to streamline the guest experience at smaller boutique and select service hotels. It is implemented remotely with simplified setup for fast adoption and ROI.
Guestware Suite provides a PMS interface plus guest recognition functionality for pre-arrival planning. It includes everything in Guestware Select and personalized service ideal for upscale and luxury hotels and resorts.
Guestware Plus includes the full Guestware Suite solution plus additional CRM functionality for guest-facing recognition and loyalty programs with CRS and website integration.