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Percipia Launches New Hospitality Interface for Webex by Cisco
Percipia | June 27, 2023
Parallax available on Webex App Hub for advanced unified communications manageability CHICAGO, I.L. — June 27, 2023 — Percipia, a telephony and mobility solutions and services provider for the hospitality industry, announced it is expanding its partnership with Cisco by delivering Parallax, a hospitality interface gateway for unified communications, to the Webex platform. This integration for the hospitality market allows administrative call control where customers such as hotels can now deploy Webex extensions for calling in guest rooms with caller-ID upon check-in. “We are excited to be expanding our partnership with Cisco thro...
HCN Showcases NEW Navigator 2.0 Tablets at BITAC Operations Conference in San Diego
The Hotel Communication Network (HCN) | April 20, 2023
Ottowa, Ontario – April 20, 2023 – This week hoteliers representing prominent hotels, resorts and management groups across the nation converged at the Rancho Bernardo Inn in San Diego to attend BITAC® Operations, a two-day interactive conference filled with education, relationship-building, and uninterrupted private meetings between buyers and sellers of hotel products, amenities and technologies. To help operators better engage with guests, address labor concerns, and drive revenues, Hotel Communication Network was there to introduce its NEW Navigator 2.0 in-room tablet. Built on the latest technology stack, the cloud-based Na...
The Future of Hotel Cloud Telephony Is Single-Sourced, Affordable, and Globally Available
Speleos Dravillas | April 18, 2023
By Speleos Dravillas While other businesses and industries have transitioned easily to cloud-based PBX telephony, hospitality has been mostly left behind. There’s no doubt hotel telephony is complicated, and a few companies have attempted to make the transition to the cloud but have either outright failed or been slow to penetrate the market due to the inherent challenges. Facing more urgent economic pressures, hospitality general managers have a greater need now more than ever to consolidate voice and data. But in order to be successful, cloud-based PBX systems must have the technology, integration and disruptive pricing structure to...
Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership
INTELITY | April 4, 2023
New tablets and the latest platform updates will continue to provide a seamless guest experience to those staying at the luxury Southern California resort Los Angeles, CA (April 4, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn have announced the continuation of their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform. Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-s...
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
J Collection Partners With Cloudbeds to Power Portfolio of Boutique Historic Properties
Cloudbeds | March 8, 2023
The boutique hotel operator will utilize the Cloudbeds Platform to streamline operations and enhance guest experience across its collection (SAN DIEGO) March 8, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced a partnership with J Collection Hotels, a boutique hotel operator with 17 unique, locally owned and operated hotels with more than 2,050 rooms in New Orleans and Southeast Region. J Collection, known for its distinct historic properties and signature Southern hospitality, selected the Cloudbeds platform to streamline their...
AI Is Here to Work With Your Employees, Not Replace Them
Travel Outlook the Premier Hotel Call Center™ | February 21, 2023
Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...
What Customers Want and Expect While Traveling in 2023
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
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