guest communications
Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?
Maestro | February 16, 2021
Leading property-management system provider is offering a PMS Evaluation Checklist to independent hoteliers needing a system makeover; Technology experts say today’s PMSs must support a comprehensive property experience including the contactless demands of tomorrow’s returning travelers Markham, Ontario, February 16, 2021 — 2021 is a year of disruption. Not only has the hotel business come to a screeching halt in many markets, but travelers are modifying their list of must-haves if operators want them to return, and touchless experiences — such as contactless payments, mobile check-in/out, mobile reservations, mobile keys, and hot...
Jonas Chorum Announces Integration With Whistle Guest Messaging Platform
Jonas Chorum | September 22, 2020
Phoenix, Arizona – September 22, 2020 – Jonas Chorum, a suite of streamlined, intuitive, and flexible property management solutions, announces a direct integration with Whistle, the leading hotel and guest messaging platform. With this integration, Jonas Chorum clients will be able to leverage two-way text communication with guests throughout the duration of their stay. “We are delighted to announce this integration with Jonas Chorum, which provides an enhanced and streamlined messaging experience for Chorum clients,” stated Christopher Hovanessian, Co-Founder and CEO of Whistle. “As the importance of mobile communication continu...
Driving Voice Channel Results in Today’s New Normal
Aspire | May 19, 2020
“Industry experts” have predicted for decades that the voice channel is dead. First, they said that the voice channel would be replaced by the GDS channel. That proved to be pure rubbish. Then, they predicted complete disintegration by third-party distribution channels like Expedia and Hotwire. And don’t forget the predictions that brand websites would entirely replace call centers as it was cheaper and more efficient despite the fact that website and online marketing costs are never-ending and significant to maintain. Retailers like Zappos didn’t believe that the voice channel was dead. They have shown the retail industry what can...
Assisting Hotels in Regaining Stability, Travel Outlook Gets Armed With Effective Sales Tactics Developed by Kennedy Training Network
Travel Outlook Hotel Reservations Call Center Services | April 21, 2020
Santa Fe, NM – Travel Outlook premium reservation call center, a virtual hospitality company specializing in voice reservations and guest service, uses down-time to upskill with Kennedy Training Network. Like all other hotel reservations and call center teams, during the first 10 days of the COVID-19 crisis, Travel Outlook’s certified call center agents were inundated with calls to cancel or postpone. Now that the call volume has temporarily softened, rather than laying off staff, Travel Outlook is using this quiet phase to upskill its call center team by scheduling additional private, live webcam training with Kennedy Training Ne...
PhoneSuite Selects the Clairvoyix Rapid Recovery Response – R3© Email Solution for Important Client Communications
PhoneSuite | April 14, 2020
Hospitality industry’s leading enterprise class marketing automation company partners with PhoneSuite, the premier provider of communication technology to the hospitality industry. LAS VEGAS, NV (April 14, 2020) – Clairvoyix, the leader in enterprise class, hospitality-specific marketing automation, announces their Rapid Recovery Response – R3© solution has been selected by PhoneSuite to provide time sensitive communications to their customers and prospects. PhoneSuite recognizes that hoteliers are faced with unprecedented challenges during the pandemic crisis, including the need to cut expenses without cutting mission critical oper...
8 Ways Hotel Contact Centers Can Mitigate the Impact of COVID-19
Cloud5 Communications | March 23, 2020
As the hospitality industry faces unprecedented challenges due to the COVID-19 pandemic, millions of hotel reservations and airline bookings are being cancelled or postponed. It’s daunting to imagine that each caller wants to talk to a live person to ensure their transaction is handled correctly. This extraordinary call volume puts unparalleled stress on industry call center operations and your brand at risk. If calls are handled well, you have the chance to minimize revenue loss and grow customer loyalty. If not – you not only lose the short-term booking, but the lifetime value of the guest. In today’s environment, your call center ...
Beekeeper and Whispr Bringing Augmented Intelligence to Frontline Workers
Beekeeper | March 4, 2020
As a hospitality innovation leader, this operational communication company is shaping the future workplace for frontline workers by anticipating technological trends and developing real-world solutions with its partners SAN FRANCISCO, MARCH 4, 2020 — Today Beekeeper is announcing an innovation partnership with Whispr that uses voice and mobile app technology as an augmented-reality component to increase productivity of hotel housekeepers. As part of its new “Innovation Labs” initiative, the award-winning operational communication company is exploring use cases on how Augmented Reality (AR) can support its customers. “T...
Volara Named ‘Best Voice Activated Tech Product’ of 2020 by HotelTechReport
Volara | January 9, 2020
Hoteliers give Volara’s powerful, secure conversation-management tools positive reviews for enhancing the guest experience and enabling staff to be more efficient New York — January 9, 2020 — “The Grammy’s of Hotel Tech” – also known as The HotelTechAwards – were announced this week by HotelTechReport, a technology-driven media platform that helps entrepreneurial hoteliers find the best technology tools to solve problems and grow their business. Volara – the voice hub for the hotel industry – was named “Best Voice Activated Tech Product of 2020” in the Guest Experience Software category by a global community of ver...
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