guest communications
The Hotel Caribe by Faranda Is Optimizing Service With Guesthub
GuestHub | September 13, 2022
Five-star luxury hotel is leveraging the task-based guest-management solution to streamline guest requests, facilitate roomservice, and perfect guest package tracking Miami Springs, Fla. — September 13, 2022 — For five-star Hotel Caribe by Faranda Grand in Cartagena, Colombia, a member of Radisson Individuals, achieving 100% guest satisfaction through service excellence is a top priority. To reach this goal, management turned to Guesthub, a web-based guest experience management solution that facilitates everything guests may need along their journey — from reservation to review™ — and without the need to download an app. “...
Skye Virtual Agent Eases Front Desk Pressure, Improves Hotel Guest Experience
Tyme Global | August 9, 2022
Tyme Global’s AI-powered virtual agent provides guest services without human interaction. New York, NY – Tyme Global today announced the launch of its virtual agent, Skye, an addition to its menu of remote staffing services. Skye uses Artificial Intelligence (AI) to understand conversational language and recognize intent. As a result, guests can interact naturally with Skye as if speaking with a human operator. Calls, texts, and emails are answered immediately with no wait time. Skye fields frequently asked questions and basic requests so that on-site staff can focus on in-person interactions. For example, if a caller needs the c...
Concord Hospitality Abuzz With Beekeeper Communication & Collaboration Platform
Beekeeper | June 21, 2022
With nearly 6,000 employees from 150 countries, Concord is easily and consistently sharing employment information in real time and keeping everyone happy and engaged; Visit Beekeeper at HITEC Orlando in Booth 2718 June 28 to 30 at the Orange County Convention Center OAKLAND, CALIF., June 21, 2022 — For hotel management and development company Concord Hospitality frontline hotel workers are the heartbeat of the organization. From the front desk and sales offices to housekeeping and maintenance, these associates make up an intricate guest service and support network that is making Concord Hospitality hotels great. The key to employee eng...
Beekeeper Named ‘Best Employee App’ for Resorts World Las Vegas Deployment
Beekeeper | June 14, 2022
By equipping Resorts World Las Vegas team members with real-time, accurate information, they are better equipped to solve problems and provide superior customer service; Visit Beekeeper at HITEC Orlando in Booth 2718 June 28 to 30 at the Orange County Convention Center OAKLAND, CALIF., June 14, 2022 — Beekeeper, the leading mobile workforce collaboration platform designed specifically for frontline workers, was named “Best Employee App” via the Ragan Employee Communications Awards. The company received this honor following its deployment at Resorts World Las Vegas, the first integrated resort to be built on the Las Vegas Strip in o...
Cloud5 Communications Expands Contact Center Support for Millennium Hotels and Resorts to New Locations in the United Kingdom, Europe and Asia
Cloud5 Communication | June 1, 2022
Global hospitality management and real estate group leverages Cloud5 contact center expertise to provide reservations and guest relations services to international guests. Chicago, IL. — June 1, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced a significant expansion of its contact center services for Millennium Hotels and Resorts. Following Cloud5’s successful track record with properties in the United States, Millennium Hotels and Resorts has extended its contact center partn...
Reside Expands Virdee Rollout Portfolio-Wide
Virdee | March 10, 2022
SEATTLE – March 10, 2022 – Reside, the leading prop-tech and alternative accommodations firm with operations in over 19,000 cities and 60 countries, announced today that it has expanded its partnership with Virdee, an Austin, Texas-based SaaS provider serving the hospitality, short-term rental, multi-family and commercial real estate industries. Reside’s subsidiary Reside 3Sixty, a state-of-the-art marketplace for extended-stay corporate housing accommodations, has implemented the Virdee Virtual Reception mobile app for guest communications, upsells, and check-in and check-out across its entire property portfolio, enabling seamless gu...
Cloud5 Communications Set to Showcase Managed IT Services, Virtual Guest Services, Conference Services, and Guest Engagement Solutions at HITEC 2021
Cloud5 Communications | September 16, 2021
Leading provider of communications solutions and Managed IT Services to help hoteliers reduce costs, maximize on-property resources, and deliver seamless guest communication. Chicago, IL. — September 16, 2021, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for the world’s top hotel brands and management companies, is set to exhibit at HITEC 2021, which will take place in Dallas from September 27-30. Exhibiting at Booth #1211, Cloud5 will showcase the company’s well-known Internet and voice solutions, as well as a new suite of services designed to maximize hotel resources, reduce costs, ...
Maestro Asks: Is Your Current PMS Helping or Hindering Your Reopening Plans?
Maestro PMS | February 16, 2021
Leading property-management system provider is offering a PMS Evaluation Checklist to independent hoteliers needing a system makeover; Technology experts say today’s PMSs must support a comprehensive property experience including the contactless demands of tomorrow’s returning travelers Markham, Ontario, February 16, 2021 — 2021 is a year of disruption. Not only has the hotel business come to a screeching halt in many markets, but travelers are modifying their list of must-haves if operators want them to return, and touchless experiences — such as contactless payments, mobile check-in/out, mobile reservations, mobile keys,...
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