guest communications

ALICE Accelerates Expansion Throughout Europe

ALICE | April 2, 2019

ALICE, the hospitality industry's leading operations technology, expands its reach in Europe with the placement and hiring of several hotel technology sales experts in key markets across the continent. ALICE has grown rapidly worldwide, including 250 hotels signed in Europe in the last 12 months alone. This team will accelerate ALICE's already swift expansion throughout Europe and provide market guidance and support for key European regions. Jessica Kramer, ALICE's VP of Enterprise, has been relocated to Stockholm to help roll out the company's European operations. Her responsibilities will include hiring in-market Sales Directors and C...

Benbria and Knowcross Announce Technology Partnership

Benbria | June 4, 2018

Benbria's Loop® omni-channel guest engagement platform now integrates seamlessly with KNOW Service, a guest request and workflow management solution. Ottawa, Canada and Washington D.C., USA –June 4, 2018 – Benbria®, the leading provider of omni-channel guest experience measurement and engagement solutions, announced today a strategic integration partnership with Knowcross®, the global leader in providing software solutions for hospitality operations. This integration will allow a hotel's guests to send messages and requests, which hotel staff can receive and respond to via the Loop platform, from a wide range of ...

From Coast to Coast: The Parker New York Sister Property in Palm Springs Selects ALICE to Enhance Hotel Operations and Guest Experience

ALICE | May 14, 2018

The Parker Palm Springs has selected ALICE's housekeeping and maintenance software, ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, to upgrade staff communication and guest engagement at the 144-room luxury resort, just outside of downtown Palm Springs. Parker Palm Springs is using ALICE on recommendation from the Parker New York, which has been using ALICE since 2015. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierg...

A Hotel Marketer’s Guide to CRM

Cendyn | March 15, 2018

Typically, the marketing department plays the lead role in CRM, acting as the primary user and key operator of CRM software and managing guest communications and data. As the guardian of the hotel's brand, the marketing manager ensures that all guest communications are on brand and on message. Additionally, as a primary generator of demand, they use the CRM system to find opportunities to drive revenue and increase profits. The marketing manager also acts as data scientist, extracting data and running reports to keep colleagues informed of trendsand patterns in guest behavior and preferences. Key areas of responsibility for the hotel ma...

The 9 Biggest Mistakes Hotels Make When Choosing a PMS and How You Can Avoid Them

StayNTouch | February 22, 2018

DOWNLOAD THE FULL CHECKLIST As a hotel owner, your property management system (PMS) can be the lifeblood of your business. The right PMS can bring many benefits to your hotel, from better staff productivity, increased operational efficiency, centralized guest data and communications, improved guest engagement and even increased revenue. However, some hotels can't take full advantage of these PMS benefits because they've made one or more common - yet critical mistakes in choosing the ideal solution. The problem is that this is a high-stakes game – picking the wrong tool can undermine your entire guest service strategy and p...

HotelTap Workplace Cloud Communication Tool Now Available as Mobile App

HotelTap | July 25, 2017

Mobile iOS and Android Apps deliver instant notifications to housekeeping and maintenance staff to increase staff productivity and provide cost savings through operational efficiencies Alameda, Calif. — July 25, 2017] —Today owners and operators of limited-service hotels with 50+ rooms are communicating with staff and responding to guest requests faster and easier than ever before now that the HotelTap "digital log book in the cloud" is available as a Mobile App for Apple and Android devices, as well as Amazon tablets. HotelTap replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text mes...

Prestigious Graves 601 Hotel, Minneapolis, Selects Quadriga’s Sensiq Platform

Quadriga | June 25, 2013

See us at HITEC 2013, booth 1243 TORRANCE, CA – June 26th, 2013: Graves 601 Hotel in downtown Minneapolis, MN, is installing Quadriga's TV-based guest communications platform Sensiq in all 255 guestrooms to reinforce its distinctive, luxury brand directly to guests via the in-room TV. Quadriga is the global hospitality industry's leading integrator of network applications and in-room entertainment systems, with offices in the USA, Europe, the Middle East, Africa and Asia. Graves 601 Hotel Minneapolis, part of the Wyndham Grand Collection, has a history of excellence, being voted one of the Top 100 hotels in the World, 2012, by the rea...