Does Trust Encourage or Discourage Employees to Share Their Suggestions?
Linchi Kwok | March 1, 2023
By Linchi Kwok The positive effects of employees’ trust in their supervisors have been widely documented, such as job engagement, performance, and organizational citizenship behaviors. Given supervisors’ authority in the workplace, we suspect supervisors would bear a critical role in initiating trusting supervisor-employee relationships. As suggested in the social exchange theory, employees may perceive supervisor trust in them as a kind act by the supervisor and feel obligated to return such a kind act with their trust in supervisor. The Research To examine the relationships among (supervisor) trust in employee, (employee) felt trust...
Concord Hospitality Abuzz With Beekeeper Communication & Collaboration Platform
Beekeeper | June 21, 2022
With nearly 6,000 employees from 150 countries, Concord is easily and consistently sharing employment information in real time and keeping everyone happy and engaged; Visit Beekeeper at HITEC Orlando in Booth 2718 June 28 to 30 at the Orange County Convention Center OAKLAND, CALIF., June 21, 2022 — For hotel management and development company Concord Hospitality frontline hotel workers are the heartbeat of the organization. From the front desk and sales offices to housekeeping and maintenance, these associates make up an intricate guest service and support network that is making Concord Hospitality hotels great. The key to employee eng...
Beekeeper Named ‘Best Employee App’ for Resorts World Las Vegas Deployment
Beekeeper | June 14, 2022
By equipping Resorts World Las Vegas team members with real-time, accurate information, they are better equipped to solve problems and provide superior customer service; Visit Beekeeper at HITEC Orlando in Booth 2718 June 28 to 30 at the Orange County Convention Center OAKLAND, CALIF., June 14, 2022 — Beekeeper, the leading mobile workforce collaboration platform designed specifically for frontline workers, was named “Best Employee App” via the Ragan Employee Communications Awards. The company received this honor following its deployment at Resorts World Las Vegas, the first integrated resort to be built on the Las Vegas Strip in o...
HEADTRASH: The Leading Killer of Human Potential
Renie | February 15, 2021
February 15, 2021 - Aspire & RCI Institute Founder Renie Cavallari is releasing her new book HEADTRASH: The Leading Killer of Human Potential on February 25th. This personal development book aimed at business leaders is a guide to dump your HeadTrash for less anxiety, bigger potential, and a better quality of life. Currently available for preorders, HEADTRASH is filled with practical strategies and heartwarming true stories that provide an inspirational self-improvement guide to master the taunting negative voices in your mind that turn up your fears, undermine your leadership effectiveness, and weaken your personal power. “A master ...
NOW Is the Time to Tap Top Talent in Hospitality
David Berger | August 6, 2020
Unemployment continues to jostle up and down across the U.S. and hotels looking to improve service can hire workers at the top of their game By David Berger Success in hospitality has always focused on finding talented workers with a hospitality mindset and a desire to pursue personal growth. These workers thrive in a hotel environment, where they can tap into the industry’s nearly limitless opportunities for growth potential. The trouble is, where to find them? With roughly half of American workers still out of work, now is the time to acquire and cultivate top talent within your property to assume a more impactful position when th...
The Impact of Shift Length on the Productivity of Hotel Employees
John Kearney | January 17, 2020
By John Kearney Productive employees are essential for the success of any hotel - a fast-paced environment attending to demanding customers, sometimes 24 hours per day. It requires outstanding customer service, which can only be provided by a dynamic staff. To keep productivity at its best standard, you will have to consider several factors. And one with the highest impact is shift length. How it affects your staff’s performance, and what you can do to prevent it from having a negative influence, is what we will discuss in this article. How productivity is measured in hospitality The hospitality industry is diverse. Your hotel...
Why Hoteliers Must Defend the Necktie
Larry Mogelonsky | June 6, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The office-casual nature at most contemporary workplaces seems to be far more amiable to the sweater and jeans attire, with nary a collared shirt even under the slightest of considerations. Given this trend spurred on by the younger generations, it would seem as though the necktie is on its way out from regular usage. Being of a more 'scholarly' age, donning a suit and tie comes naturally to me. Looking in the mirror, I selfishly feel at least a bit more professional in demeanor with a psychological boost in tow. What is equally refreshing is how often I encounter hoteliers who are ...
Boosting Employee Performance in Hospitality
January 3, 2018
Few industries make greater use of part-time and seasonal employees than the hospitality industry. But even as they provide extra hands in busy times and the high season, part-timers and seasonal workers are less likely to consider themselves to be 'insiders', who are generally more willing to suggest improvements or accept additional duties. For this reason, many employers go to some lengths to encourage all employees to regard themselves as insiders (for example, with pep talks or other employee events). With that goal in mind, a new study from Ecole hôtelière de Lausanne highlights the key elements that would encourage e...
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