ecole hôtelière de lausanne
Why Businesses Should Invest in Soft Skills Training
Hospitality Insights | February 20, 2020
There is a richness in possessing attributes that technology can't compete with; and it is why soft skills training are crucial to a company's longevity. “Adulting”: Going to work. Remembering to submit your tax return. Putting out the garbage. Hoovering before the dust bunnies form their own tiny army. Almost mechanic dealings with the things that keep our daily lives ticking over. This is contrasted with the more recent rise of “humaning” on social media: Pursuing activities that define us as homo sapiens. Human beings capable of showing kindness and empathy. Human beings with quirks and flaws. Complex creatures shaped by all we...
Coronavirus: What Impact on the Swiss Hotel Industry
Dr Giuliano Bianchi | February 12, 2020
Following the outbreak of the coronavirus there will inevitably be a shutdown of Chinese tourists. How bad is this for the Swiss tourism industry? Forecasting the Effects of Coronavirus on the Swiss Hotel Industry A novel coronavirus (formally known as 2019-nCoV) has sprung up over the last few weeks, with its epidemic center in Wuhan, the capital of Hubei province (China). Little is known about this virus, but we do know that has an incubation period of 2 to 14 days and a mortality rate of 2.07%, according to CNN. While urgent research is being carried out, authorities are taking steps to contain the spread of the virus by closing air traf...
EHL Group Unveils Its New Singapore Campus
EHL Group | February 11, 2020
LAUSANNE, Switzerland--February 11, 2020--After having received the EduTrust certification from Singaporean authorities last June, Ecole hôtelière de Lausanne has now secured the location of its future campus. With clear intent to expand the international opportunities of its students, EHL has been authorized to deliver its Bachelor in International Hospitality Management in Singapore1. Today, the world’s top hospitality management university2 has secured the location of its first international campus. The magnificent building located at 3 Lady Hill Road in the Orchard Road area will receive its first cohort in the fall of 2021. In the...
Tourism Satisfaction: Importance, Measurability & Impacts
Hospitality Insights | January 8, 2020
How should we measure tourism satisfaction for businesses and destinations? And what key factors should we consider when consuming tourism indices? These questions and more were covered at EHL’s 3rd Annual Hospitality Finance & Economics Research Conference, with keynote speaker Dr. Gang Li. As a hospitality business leader, or destination management professional, what do you need to know about tourism? Does it help you to know where tourists go most and how much money that adds to the economy? Maybe so, but the most important factors for your business are what pleases tourists the most and what makes them grow your business as sa...
The Hotel General Manager: Time for a New Job Description?
Demian Hodari | December 16, 2019
The hotel General Manager plays a crucial role in the hotel's performance. However his autonomy may vary depending on his education and the type of hotel he works in. By Demian Hodari The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions and take action will thus have an important impact on his or her hotel’s operational and strategic results. GMs, however, may not always have the autonomy to make these critical decisions as the hotel’s owner and/or hotel management company (HMC) may in fact limit this through their own decision-making interventions. Th...
Teaching Sustainability in STEM and Hospitality Programs: Different Approaches…. Same World!
Laura Zizka | December 13, 2019
Sustainability is increasingly present in everyday life: what is the best way to include it in university courses to properly prepare students for the real world. By Laura Zizka It’s curious to write an article on two seemingly diametrically opposed educational programs. On the one hand, Science, Technology, Engineering, and Maths (STEM); on the other hand, hospitality. At first glance, there seems to be nothing in common with these studies. STEM students are scientists, engineers, techies, and mathematicians who base their decisions on facts and rigor; hospitality students ooze ‘people’ skills and find practical solutions to imme...
Ecosystems Strategy in the Age of Digitization
Dr Nicole Rosenkranz | December 10, 2019
How hospitality players are aligning their business models to a changed play field. By Dr. Nicole Rosenkranz The transformation of the hospitality industry is relentlessly progressing. In the past 20 years the hospitality landscape has seen the inception of service providers like OTAs, the creation of new market segments, like online private rental platforms, and more recently a proliferation of digital services ranging from revenue management to advanced customer interfaces. The effects of an increased proliferation of digital solutions have challenged many traditional hotels in the industry, driving a new momentum where classic busi...
How to Empower Women in the Workplace: Be True to Your Values and Purpose
Catherine Rey | November 26, 2019
From navigating personal change in the workplace with empathy, to working on your leadership skills and owning your mindset, impressive women share their journeys at the Forbes Women's Summit. By Catherine Rey The Forbes Women’s Summit which took place in September in Zurich was a wonderful get-together of some really impressive women. My favorite moment of the summit was the moving speech from Bâloise CEO Angela Matthes. She spoke about her own transition and how change is not something you do for yourself and it is also of high impact for the people around you, people you work with. You may have prepared yourself for many years, ho...
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