company culture
Meyer Jabara Hotels Outperforming Businesses Inside & Outside Hospitality
Meyer Jabara Hotels | March 7, 2023
2022 marked a record-setting year in the management company’s 45-year history; Zenger Folkman survey ranks MJH in the top percentile for corporate health [Danbury, Conn., March 7, 2023] — Big news was revealed during the Meyer Jabara Hotels Leadership Conference last month. President Justin Jabara reported to representatives of the company’s 31 owned and managed hotels that the company is coming off a record-setting year. “Things feel different this year,” Jabara said to associates. “In the office, things feel different. When I visit our hotels, things feel different. At the airport, things feel different. Travel is ...
What Company Do You Admire Most?
Shep Hyken | February 16, 2023
By Shep Hyken Do you remember being asked, “What do you want to be when you grow up?” When you’re a child, the typical answers are aspirational, such as being a doctor, a fireman, a superhero, an athlete, and more. I have a grown-up version of this question. It’s not about what you want to be. It’s not even about you. It s about your company. You may be grown up, but your company should always be developing and evolving, so the question is now about your company’s aspirations. Specifically, it’s about what company you aspire to be like. Consider this question: If your company could be like any other company, what...
Company Culture Matters (to Your Staff and Your Guests)
George Lessmeister | December 15, 2022
By George Lessmeister Have you ever gone to a party and had the sense that the hosts just had a big fight before everyone arrived? It feels awkward, and it’s not the best night out. Similarly, if employees are dissatisfied, guests may sense that kind of “mood in the room,” which can affect the bottom line. By building a culture that supports employees, you create a positive mood that will keep customers and guests coming back. Front-line employees, especially in the hospitality industry, are the only segment of a company customers see. When employees are unhappy, guests feel it, and leave with a negative view of the whole operatio...
Hilton Named ‘Asia’s Top Hospitality Company to Work For’ for Sixth Consecutive Year
Hilton | August 31, 2022
SINGAPORE – Hilton (NYSE: HLT), the fastest-growing hospitality company in Asia Pacific, has been named the top hospitality company to work for in Great Place to Work®’s “Best Workplaces in Asia™” list for the sixth year running – and third in the top 100 companies across all industries in the multinational category. The win comes off the back of a number of individual country accolades awarded to Hilton this year, including rankings amongst the Best Workplaces in Australia, Greater China, the Philippines, and Sri Lanka as well as certifications as a Great Place To Work® in six countries including Fiji, Malaysia, M...
The Top 5 Drivers of a Successful Company Service Culture
Catherine Rey | June 9, 2022
By Catherine Rey A service culture is one where customers are the foundation of the business. When customers receive exceptional services, they remain with a company longer; they will also be more open to sharing your business with friends and family. For instance, 7 out of 10 customers in the US will spend more with a company if it delivers outstanding services. In another textual analysis study of more than 1300 restaurant locations, 'service' was the most mentioned word. This shows that customers care a great deal about the customer experience and the service they receive. To customers, a great experience is the pinnacle valu...
6 Ways to Keep Your Culture Alive
Aspire | June 9, 2021
By Renie Cavallari Q: What matters most in building a strong culture? A: Engagement. Q: What is engagement? A: At Aspire, we define it as the ability to build a fanatical commitment to your brand’s promise and company values. Your brand promise is the experience every customer gets from your product or service. Your values are how you get things done. When you have high engagement, people want to come to work. They understand how their contributions support the company’s success. They enjoy their jobs. Engagement is the emotional energy your people desire to give. The more they positively engage, the stronger your...
Customer Service May Not Be Your First Priority, and That’s Okay
Shep Hyken | August 8, 2019
By Shep Hyken Tony Hsieh is the CEO of the online shoe and clothing company, Zappos. The company’s reputation for amazing customer service is almost a cliché in the customer service world. Zappos stories have become customer service legends. The Zappos phone call that lasted 10 hours and 43 minutes is one such legend. There are many others, and this is just one of the reasons Zappos is recognized as one of the top customer service companies on the planet. Their secret to success? Contrary to what you might think… Customer service is not the first priority. WHAT?! How can that be? This is what Zappos is known for. Well, hold on! ...
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