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Navigating the Complex World of Conversational AI – Part 2
Travel Outlook, the premier hotel call center™ | July 16, 2024
AI's Role in Hospitality: Enhancing Guest Experience with Conversational AI By John Smallwood, President of Travel Outlook July 2024 As the hospitality industry continues to evolve, Artificial Intelligence has emerged as a powerful tool that allows hoteliers to unlock new levels of efficiency. Not all AI is created equal, and what works for one industry may not work for another. In our previous post, we explored the fundamental questions hoteliers should ask when considering AI solutions, focusing on how AI can provide guests with a warm, engaging, and personalized experience. Continue reading below as we dive into the conversati...
Navigating the Complex World of Conversational AI – Part 1
John Smallwood | June 27, 2024
Questions Every Hotelier Should Ask When Considering Guest-Led Conversational AI By John Smallwood, President of Travel Outlook June 2024 In the rapidly evolving hospitality industry, integrating Artificial Intelligence (AI) has become crucial for hoteliers looking to enhance guest experiences and stay ahead of the competition. As AI technology continues to develop, hoteliers need to ask the right questions to ensure they select the best guest-led conversational AI solutions for their needs. Not all conversational AI solutions are created equally, and what works for one industry may not be effective in hospitality. In this series, we d...
Château Élan Resort and Winery Partners With Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satis
Travel Outlook, The Premier Hotel Call Center™ | March 19, 2024
SANTA FE, NEW MEXICO (March 2024): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World...
Travel Outlook the Premier Hotel Call Center™ and OTA Savings by x-quic™ Announce a Strategic Partnership to Maximize Hotelier Profitability
Travel Outlook, the premier hotel call center™ | March 5, 2024
Santa Fe, New Mexico, March 5, 2024 — Travel Outlook, the premier hotel call center™ is pleased to announce a strategic partnership with OTA Savings by x·quic™, the leading provider of AI-powered online travel agent (OTA) reconciliation. This collaboration marks a significant milestone in the hospitality industry, enabling hotels to streamline their processes, lower their costs and improve profitability. "We are excited to partner with OTA Savings by x·quic™ to bring innovative solutions to hotels," said John Smallwood, President of Travel Outlook. "By effectively converting our clients’ reservations calls to revenue, we off...
Navigating Today’s Persistent Labor Shortages in Hospitality
John Smallwood, President of Travel Outlook | February 22, 2024
How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever. By John Smallwood, President of Travel Outlook February 22, 2024 – In the dynamic hospitality industry, where guest satisfaction reigns supreme, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey by the American Hotel & Lodging Association (AHLA), a staggering 67% of hotels are grappling with staffing shortages. This scarcity of personnel is not merely an inconvenience; it is a significant impediment to the industry's seamless operation. Despi...
Paramount Hospitality Management Partners With Travel Outlook, The Premier Hotel Call Center to Boost Conversions
Travel Outlook The Premier Hotel Call Center™ | February 1, 2024
The Southern hospitality giant embraces technology solutions in their new partnership. Santa Fe, New Mexico, January 31, 2024 — In a search for a trustworthy technology partner that’s experience and reputation in the hospitality industry match the high standards at Paramount Hospitality Management™, the company has partnered with Travel Outlook, The Premier Hotel Call Center™ to combat labor shortages and increase conversion rates. Paramount Hospitality™ has been a titan of the hotelier industry since its inception in 2001. Founder Marco Manzie has worked in the hotel business since he was 17. He took his decades of experience...
Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...
The J Collection Partners With Travel Outlook, The Premier Hotel Call Center, to Enhance Voice Revenue and Guest Satisfaction
Travel Outlook, The Premier Hotel Call Center™ | March 28, 2023
SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction. Travel Outlook, known for its highly personalized, efficient and effective services, was chosen to provide training and superior salesmanship to enhance The J Collection’s cross-selling opportunities. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclusivel...