Hotel Online
News for the Hospitality Executive




Heritage Hotels and Resorts Switches to Pegasus Solutions


US Hotel Collection Chooses Pegasus Solutions for Comprehensive Suite of Solutions, Including
Award-winning RezView® NG, Net Booker® NG, Commission Processing and Voice Services


DALLAS, SCOTTSDALE AND LONDON (March 22, 2011) – Heritage Hotels and Resorts has forged an agreement with Pegasus Solutions for a full suite of services, while also switching to Pegasus’ Utell Connect for global distribution. The collection of seven independent hotels in the southwestern U.S. has enlisted Pegasus for its award-winning next generation central reservation system (CRS), RezView NG; powerful Internet booking engine, NetBooker NG; agent-preferred Global Commission Processing Services; and private label voice services.
 
Regarded for its culturally distinct hotels, Heritage Hotels and Resorts offers seven properties including the Hotel Albuquerque at Old Town, Nativo Lodge, Hotel St. Francis, The Lodge at Santa Fe, Hotel Plaza Real, and Hotel Encanto, all in New Mexico, as well as the Esplendor Resort in Rio Rico, Ariz. Each offers ideal accommodations for meetings, events, reunions and weddings replete with regionally appropriate appointments and modern comforts.
 
“We’ve pored over every detail of our properties to ensure they authentically reflect the spirit of the Southwest,” said Kathleen Cullen, corporate director of revenue strategies for Heritage Hotels and Resorts. “Now, we have taken similar care in selecting our strategy for driving business to our complete portfolio. The flexibility of RezView NG creates opportunities for us to redesign our revenue management strategy, while investing in the full range of business-driving channels will help us ‘cover the field’ to capture all available business opportunities.”
 
RezView NG, which most recently made headlines when HP Enterprise Services licensed it to accelerate development of its next-generation consumer travel solutions for hospitality and airline clients, has been lauded for its highly reliable interfaces with a wide variety of property systems. It will allow Heritage’s hotels to manage all room and non-room inventory, availability status, restrictions, pricing and policies per property preference.   
 
The move to Utell Connect will allow Heritage to connect to the global distribution systems (GDS), and feature images, property layouts, room details and other descriptive content in Pegasus’ Hotel Content Database (HCD). The HCD is the largest repository of hotel descriptive content in the world, featuring approximately 90,000 hotels internationally. It will allow all seven Heritage properties to present rates and availability, and to vividly convey the hotel experience to online travel agencies (OTAs), corporate travel departments and tour operators.
 
“Our agreement with Heritage is noteworthy because it represents a comprehensive and strategic plan for marketing a hotel group globally,” said Connie Rheams, senior vice president, strategic sales for Pegasus Solutions. “Kathleen and the team at Heritage recognize the opportunity to maximize revenue at the time of booking, which they can do with Pegasus, applying revenue management rules to every component of the booking, not just the room. Heritage also understands the value of the brand Web site, and the power of repeat agent bookings driven through timely commission processing.”
 
NetBooker NG offers hotels like the Heritage properties, the functionality of a private-label site without the responsibilities and overhead of in-house website design, development and hosting. It combines a proven advanced booking engine with integrated Web marketing services, allowing hotels to create a site customized according to the property or brand. Pegasus private label voice services offers hotels professionally trained and sales-focused support in 11 languages for 40 countries. With hub reservations centers in South America, Europe and Asia-Pacific, Pegasus voice services allow hotels to capture valuable international bookings.
 
Pegasus Global Commission Processing for Heritage Hotels and Resorts offers agents weekly commission payments via check or direct deposit in any of 37 currencies. As the preferred commission payment provider for more than 60,000 travel agencies worldwide, Pegasus processes more than $500 million in commissions annually, serving more than 35,000 properties, as well as the majority of travel distributors in more than 200 countries.
 
All seven Heritage Hotels and Resorts are immediately available for booking under the Utell Connect chain code ‘UZ’ and online at www.utellagent.com or www.hotelbook.com.

About Pegasus Solutions Inc. – Proud honoree of the InformationWeek 500, CIO 100 and InfoWorld Top 100
Pegasus Solutions is the world’s leading provider of technology and services to hotels and travel distributors, supplying the award-winning RezView® NG central reservation system, electronic distribution services, advanced agency commission processing and payment services, and hotel marketing representation services. Founded in 1989, Pegasus created and launched the hotel switch, and today its customers include approximately 90,000 properties around the globe as well as a majority of the world’s travel agencies. Additionally, Pegasus’ powerful representation arm incorporates Utell® Hotels & Resorts and Utell Connect services that have been chosen by more than 6,000 member hotels in more than 130 countries. Pegasus is the hotel industry’s most experienced third-party marketing, sales and reservations specialist. Pegasus also powers the niche consumer Web site www.hotelbook.com™, dedicated to promoting independent and boutique hotels throughout the world. Headquartered in Dallas, Pegasus has 21 offices in 12 countries, including regional hubs in London, Singapore and Scottsdale, Arizona. For more information, please visit www.pegs.com or www.utell.com
.
Media Contacts:

Mandy Murphy
+44 (0)20 8490 4877
[email protected]

Ariel Herr
+1(214)890-7912
[email protected] 

                                                                                                                                   
.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

 To Learn More About Your News Being Published on Hotel-Online Inquire Here

Also See: Florence’s Luxury Hotel Villa Olmi Resort Switches to Utell® for International Sales, Marketing and Distribution Services; Utell Welcomes its First Luxury Hotel in Florence Further Enriching a 200-plus Italian Hotel Portfolio / March 2011

Pegasus Solutions Launches MetaSearch Services to Facilitate Direct Bookings from Online Search; Hotels Realize 5:1 Return on Investment in Beta Testing with Several Major Hotel Chains / March 2011

Pegasus Solutions Starts 2011 Setting Industry Record; As Hotel Transactions Reach New Highs, Pegasus Maintains More than a Two Decade History of Technological Innovation and Proven Success / March 2011

Pegasus Solutions Further Expands Marketing Capabilities with Travelport; New Referral Relationship Increases Opportunities for Utell Member Hotels Globally to Reach Agents Booking More than 20 Million Room Nights Annually / March 2011

Hotel Revenue and Reservations Continue Growth; January 2011 Global Data from “The Pegasus View” Forecasts Growth in Business and Leisure Markets through Mid-year / February 2011

Dan Jerusalem Joins Utell® Hotels & Resorts; Luxury 505-room Hotel in Heart of Jerusalem Becomes 12th Dan Hotel Represented by Utell / February 2011

Montana’s Buck’s T-4 Lodge Increases Revenue by More than +60% with Pegasus Solutions’ NetBooker® NG Internet Booking Engine; Scenic Destination Increases Occupancy Nearly 30% / February 2011

Pegasus Solutions’ Ric Leutwyler to Receive “Top 25” Honor at HSMAI Adrian Awards Reception and Gala / Janaury 2011

Utell® Hotels & Resorts Member Hotels Thrive in 2010; The World’s Most Experienced Representation Service Helped Deliver More than Four Million Room Nights / January 2011

The Pegasus View December 2010: Year Ends with Leisure Hotel Revenue Up Nearly +10%; Leisure and Corporate Travel Hold Strong Despite Widespread Weather Disruption as 2011 Business on the Books Points to Growth in Both Channels Globally / January 2011

Pegasus Solutions Names Tom Gallagher Executive Vice President of Revenue Generation / January 2011

The Pegasus View November 2010: Corporate Booking Volumes Set New Growth Record of +30.6% Over 2009; Leisure Revenue Also Sets 2010 Record with Year-on-year Increase of +17.3% / December 2010

Pegasus Solutions Names David Sjolander Vice President of Product Management, Distribution Services / November 2010

The Pegasus View October 2010: Pre-Holiday Shopping Drives Leisure Travel Revenue to Record High Increase of Nearly +15% over 2009; Discerning Online Shoppers Escalate Look-to-book Ratio to a Staggering +60% Over Last Year / November 2010

Pegasus Solutions Licenses RezView NG to HP; Award-winning Next Generation Enterprise Delivery Platform to Enable Development of Solutions Across Hospitality and Airline Industries / November 2010

Drury Hotels Signs Five-year CRS Renewal with Pegasus Solutions; 130 Hotels in 20 U.S. States Set to Migrate to Award-winning Next Generation Enterprise Solution RezView® NG / October 2010

Pegasus Solutions Ranks in Top 50 on 2010 InformationWeek 500 / September 2010

Utell® Hotels & Resorts Expands Presence on priceline.com; More than 2,500 Hotels In Top Destinations Can Now Market Through priceline.com / September 2010

The Pegasus View July 2010 First Anniversary Edition: Recovery Continues as Leisure Travel ADR Shows Positive Growth For First Time Since Start of Economic Downturn; Pent-up Demand Also Leads to Lower Look-to-Books as Consumers Return to Booking / September 2010

Warwick International Hotels Offers Mobile Booking Solution with Pegasus’ NetBooker® NG / August 2010

Utell® Hotels & Resorts GREATRATE™ Mid-Season Sale Offers up to 60% Off at Destinations Worldwide; 2,000 Member Hotels Offer Discounted Rates through August / August 2010

The Pegasus View June 2010: International GDS Bookings Deliver Highest Average Daily Rate Increase for 2010 at +7.5% over 2009; Hoteliers Harness Strategic Pricing to Bolster Revenues from Bookings Growth / July 2010

Utell® Hotels & Resorts Adds Two Scenic Monterey Peninsula Hotels; Monarch Resort and Magic Carpet Lodge Offer Value and Countless Attractions in Sought-after U.S. Destination and Golf Mecca / July 2010

The Pegasus View May 2010: Bookings Growth Translates to Expected Revenue Increases of +30% Through September, Double-digit growth in booking volumes evidenced for both GDS and ADS / June 2010

Pegasus Solutions Presents HFTP ProLinks Webinar on Distribution; Pre-HITEC Session Explores Ways Hotels are Shopped Online / June 2010

Pegasus Solutions Recognized by CIO Magazine as one of 2010 CIO 100 Award Honorees; Global leader represents only hospitality technology provider on prestigious list / June 2010

The Pegasus View April 2010: Global GDS Revenue Rises 34.3% Over 2009; Booking Volume Increase of 27.4% and Growth in ADR of 5.5% Reconfirm Business Travel Recovery / May 2010

The Pegasus View Special Edition: Pegasus Solutions Issues a Special Report on the Impact of the Icelandic Volcano Eruptions on European Hotel Volumes - Out of the Ashes of Eyjafjallajokull Comes Brief Benefit to Hotels As European Net Revenue Explodes as High as 120% over 2009 / May 2010

The Pegasus View March 2010: Future Bookings through GDS are Up Five of Next Six Months, Confidence in Hotel Demand Turns a Corner; GDS and ADS bookings for Q1 2010 outpace comparable periods for 2009, 2008 and 2007 / May 2010

New York’s St Giles Hotel - The Tuscany and St Giles Hotel - The Court Choose Utell® Hotels & Resorts; Two Former Starwood W Hotels in Manhattan Opt for Pegasus Representation / April 2010

Fastest-growing Select Service Brand, La Quinta Inns & Suites, Extends and Expands Relationship with Pegasus Solutions; Three-year contract renewal includes evolution to RezView® NG and global commission processing services / April 2010

The Pegasus View February 2010: Business Travel Recovery Indicated by Hotel Booking Volumes, Net Revenue and Average Daily Rates; North America business travel booking volumes show strong performance while other regions return increases in length of stay and average daily rates / March 2010

Marriott International Adds Two Brands to Pegasus Solutions’ Global Commission Processing; Marriott ExecuStay and Autograph Collection Hotels and Resorts Included in Contract Expansion / March 2010

Proven MarketVision Hotel Competitive Intelligence Platform from Pegasus Solutions Yields Significant Returns for Hotels; Launched a year ago, properties worldwide realize revenue-driven results / March 2010

Utell® Hotels & Resorts Celebrates 80 Years of Innovation; World’s Leading Hotel Representation Service Marks Unprecedented Anniversary with Distinguished Additions to International Portfolio / March 2010

The Pegasus View January 2010: Leisure Travelers Regain Confidence, Boosting Booking Volumes Beyond 2009, 2008 and 2007 Levels / March 2010

The Pegasus View December 2009: Bookings in Both GDS and ADS Exceed 2008 and 2007 Volume; With +15.35% Increase in GDS and +22.49% Jump in ADS Net Bookings Over 2007, Report Highlights Importance of Raising Rates Lowered to Drive Demand in 2009 / January 2010

Pegasus Solutions Announces Successful Debt Restructuring; Strategic Move Positions Company for Additional Growth / January 2010

Pegasus Solutions Aligns and Expands Management Team for Targeted Growth in 2010; Appointments Reinforce CEO’s Corporate Vision and Dedication to Product Innovation / January 2010

InfoWorld Names Pegasus Solutions’ RezView® NG Among Top IT Projects of 2009; Next generation CRS represents only hospitality technology solution on revered list / January 2010

The Pegasus View November 2009: ADS and GDS Channels Experience Positive Year-on-Year Net Revenue Growth for First Time this Year; +13.28% Increase in GDS Net Revenue and +2.09% Jump in ADS Net Revenue Beat 2008 Figures, but Numbers Still Fall Short of 2007 Levels / December 2009

The Pegasus View October 2009: Report Shows Bookings and Net Revenue Figures Climbing Back to 2008 Levels; North America’s Corporate Bookings Jump +3.5% in October 2009 vs. October 2008 and Leisure Bookings Offset Dwindling ADR with +21% Increase for the Same Period / November 2009

HP and Technology Service Provider Pegasus Solutions to Collaborate on Travel Technology / November 2009

Warwick International Hotels Renews Contract with Utell® and Selects Pegasus Solutions’ NetBooker® NG Enhanced Internet booking engine will drive online bookings directly to 27 Warwick Hotels and Resorts worldwide / October 2009

The Pegasus View September 2009 Reports GDS Average Daily Rate Reaches High Point; GDS Reservations Up By +7% in September 2009 Compared to September 2007, While Overall Booking Lead Times Across All Channels Remain Short / October 2009

Pegasus Solutions’ August 2009 The Pegasus View Shows Largest 2009 Single Month Increase in Leisure Bookings / September 2009

Pegasus Solutions and VFM Leonardo Form Strategic Partnership; Pegasus Chooses VFM Leonardo's VScape® Digital Asset Management System to Power All Visual Content for ODD and Content Hub / June 2009

Utell® Hotels & Resorts Signs Up Hundreds of New Members in 2009, Around the Globe, 471 Hotels from
65 Countries Have Selected Utell Since the Beginning of the Year / June 2009

Pegasus Solutions Teams with Rubicon to Launch New MarketVision Competitive Intelligence Reporting: Visit HITEC Booth #1054 or twitter.com/pegexec, Hotel Users Switch to MarketVision to Take Advantage of Pre-eminent Market Intelligence / June 2009
...
. .

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.