Uniguest Appoints Former President and COO Matt Goche to CEO Position
Uniguest | January 11, 2023
NASHVILLE, Tenn., Jan. 11th, 2023 – Uniguest, a global leader in digital engagement technology to multiple end markets, announced today important leadership changes, most notably the promotion of Matt Goche to chief executive officer from his role as chief operating officer, taking over responsibility from Jeff Hiscox following a highly successful six-year tenure. Hiscox will move into the Chairman role on Uniguest’s board of directors and act as a strategic advisor to the Uniguest executive team, while Goche steps up to take responsibility for the day-to-day operations of the company and driving revenue growth. On his departure, Hiscox ...
Morongo Casino Resort & Spa Adds Volara-Powered Google Nest Hub Solution to Every Guest Room
Volara | May 10, 2022
Interactive voice-first solution supplies guests a more convenient and memorable stay, while enabling the hotel to serve its guests more efficiently and consistently. CABAZON, CA — May 10th, 2022 — As Morongo Casino Resort & Spa - an oasis in the desert just 90 minutes’ drive from Los Angeles - welcomes record numbers of guests to its four-star resort experience, , Volara is there supporting the contactless, convenient and brand consistent journey from check-in to check-out. Rather than picking up the phone to call room service or request a forgotten amenity at the front desk, guests can speak commands to a Google Nest Hub p...
Volara Partners With Josh.ai to Bring Premium Privacy Centric Voice Assistant Solutions to the Ultra-Luxury Hotel Market
Volara | March 16, 2022
Josh.ai to benefit from Volara’s secure integrations, hassle free implementation and best-in-class support. New York, Nashville, and Los Angeles — March 16, 2022 — Josh.ai has selected Volara, part of the Uniguest group of engagement technologies, as its choice partner for hotel applications of its innovative hardware products, including Josh Micro, Josh Nano, and Josh Core. Volara, the voice hub for the hotel industry, in supporting the Josh.ai ecosystem, brings the first voice assistant built specifically for the most discerning guests staying in the most prestigious hotel properties. “Josh.ai is not for every hotelier,” note...
A Flurry of Hotel Tech Company Mergers and Acquisitions Marks the End of 2021
Fran Worrall | December 2, 2021
By Fran Worrall Since early 2020, the hospitality sector has witnessed a sea change. The worldwide disruption triggered by the COVID-19 pandemic forced almost every technology company in the industry to review their portfolios, reassess their strategies and redirect resources into areas with the greatest growth potential. Some businesses became targets for opportunistic deals, while others struggled to operate in ‘new normal’ mode. Yet for companies with solid balance sheets and a willingness to take calculated risks, the pandemic provided unprecedented opportunities for growth through mergers and acquisitions. Mergers enabled some ...
Innovative Voice-Based Engagement Software Provider Acquired to Enhance Solutions and Launch Voice Division
Uniguest | November 4, 2021
Nashville-based Uniguest acquires Volara, adding voice assistant solutions to its technology portfolio NASHVILLE, TN – November 4, 2021 – Uniguest, a leading provider of digital engagement technology to multiple end markets, announced today the acquisition of Volara, a market leader in voice-based engagement software. Already managing more than 20,000 voice assistant solutions at over 400 locations, Volara now launches Uniguest’s voice technology division positioning the company to bring voice-based contactless engagement technology solutions to hospitality, senior living communities, stadiums, banks, and other industries. Volara�...
Volara to Showcase Hospitality’s First Voice-Controlled EOS WiFi Smart Digital Thermostat From INTEREL at HITEC Dallas
Volara | September 27, 2021
As the voice hub for the hotel industry, Volara is expanding its proven integration with INTEREL to include this new, powerful and easy to use IoT device for environmental controls; Visit Volara Booth 5305 at the Kay Bailey Hutchison Convention Center Sept. 28 to 30 Dallas, TX — September 27, 2021 — This week at HITEC Dallas, hoteliers can control INTEREL’s EOS thermostat by voice command. The IoT device for smart buildings leverages Volara’s secure integrations hub to respond to voice commands spoken by guests who seek touchless control over the guestroom environment. The joint solution expands on Volara’s existing integration wi...
Hoteliers Speak: The ROI of Voice Assistants Is Measurable
David Berger | September 27, 2021
By Dave Berger The demand for in-room voice-activated digital assistants continues to grow exponentially, not only for their ability to put safety-critical distance between hotel guests and staff, but because they eliminate physical touchpoints in guestrooms and efficiently deliver personal service at scale, a requirement at properties operating with limited staff. These devices are improving service by shortening wait times, increasing accessibility, improving request accuracy, expediting routing to the appropriate staff person, and boosting satisfaction. In “The Road to 2025: Hospitality in the Digital Era,” Cognizant reports that...
Volara Brings Multimedia Interactive Voice-First Solution on Google Nest Hub to Iconic LEGOLAND® Brand
Volara | August 18, 2021
Guests staying at LEGOLAND® Hotels in New York and California are speaking with LEGOLAND® characters and engaging with all aspects of the brand, hotel, and theme parks from inside their rooms using Volara’s hands-free, voice-first, guest-engagement platform with Google New York — August 18, 2021 — In every guestroom at the newly opened LEGOLAND® Hotel at LEGOLAND® New York Resort in Goshen, N.Y., as well as in each guestroom at LEGOLAND® Hotel and LEGOLAND® Castle Hotel at LEGOLAND® California Resort in Carlsbad, Calif., guests are engaging with Hotel staff and services through Google’s voice-first hote...
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