upselling
Lessons From Gaming: What Can Hospitality Learn From Video Games?
Mews | July 11, 2024
Are you a PlayStation pro or a Nintendo novice? From consoles to PCs to phones, gaming is a multi-billion-dollar industry, with estimates valuing the worldwide market at around $350 billion. Even if your gaming experience doesn’t go beyond Pac Man or Candy Crush, there are still plenty of valuable takeaways from this innovative industry. Let’s look at how gaming can inspire us to greater hospitality – no cheat codes required. Ready, player one? The power of customization In the early 80s, games began to incorporate a radical new feature: customization. At first it was very simple: players could change their character’s name....
How To Train Your Guest Service Staff To Turn Every Conversation Into a Sales & Marketing Opportunity – Complimentary Registration Now Open
Doug Kennedy | July 8, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER HERE As tech solutions continue to replace “touch points” in the guest’s “cycle of service,” each remaining “conversation” becomes ever more important, especially since guests are more likely to reach out to our humans either when things go wrong, or when they have a special request or need. “With so many guests booking online, often through third parties, with an ev...
IRIS Showcases Latest Mobile Ordering & Upselling Capabilities at HITEC 24
IRIS | June 11, 2024
The global provider of digital F&B and guest experience platforms shares latest updates ahead of attendance at HITEC Charlotte 2024 IRIS, a global leader in digital ordering and guest experience platforms for the hospitality industry, will be attending HITEC Charlotte this month to showcase their latest features (now available across its mobile ordering platform) and updates on client successes. Latest features: Re-order and upselling Two new re-order and upsell features have recently been launched to deliver a more frictionless and personalised dining experience for guests that also deliver more orders and revenue for operators. ...
Why Legacy Systems Can Limit Revenue Potential When It Comes to Attribute-Based Selling
Aaron Shepherd | November 28, 2023
By Aaron Shepherd Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? In the hotel industry, profitability is increasingly influenced by a variety of market changes, including the introduction of new technologies, shifting consumer preferences, and fluctuating operational costs. In response to these challenges, the industry is turning towards innovative pricing strategies, with Attribute-Based Selling (ABS) (also known as attribute-based pricing) emerging as a notable trend. Research from the Hotel Electronic Distribution Network Association (HEDNA) suggests that hotels implement...
How To Get Your Digital Guest Directory Fit for the Festive Season
Zhandra Gomez | November 8, 2023
By Zhandra Gomez A hotel’s guest directory is often regarded by guests as a valuable reference tool. Containing all the information they might need during the course of their stay – from hotel facilities and local attractions, through to F&B menus, local transport links, special promotions and links to booking systems, to name just a few. For hoteliers however, it is a valuable avenue towards those all-important, revenue driving, upsell opportunities. Upsell opportunities which can be maximised by showcasing the extent of the services and amenities available whilst at the same time enhancing the guest experience. Increasingly ho...
How Restaurant Teams Help Upsell Hotel Services
Adam and Larry Mogelonsky | November 1, 2023
By Adam Mogelonsky, Larry Mogelonsky Here’s a thought to get your head churning. When you think of ‘innovation’ do you only think about some shiny new technology or does your mind also include incremental process improvements or business model adaptations within established industries? A softer front for innovation is thus in F&B, with intrepid chefs and mixologists constantly tinkering with their own technologies to dazzle their patrons and push the foodservice industry into uncharted territory. It follows that hotels, as the incubators for some of the best restaurant concepts on the planet, are leading progenitors for this type...
Travel Recovery Continues As Hoteliers Embrace Upselling With 70% Increase in Summer 2023, According to Mews Data Snap
MEWS | September 20, 2023
Revenue from parking lots, meeting rooms, and other spaces increased 22% YOY, while upselling increased 31% [New York, NY – Sept. 20, 2023] – Mews, the industry-leading hospitality cloud, today released the Mews Data Snap, a real-time measure of hospitality’s performance during the summer of 2023 (June, July, and August). The report also compares this year’s data to summer 2022 to pinpoint how the hospitality sector is changing. Based on data from Mews partners worldwide, the Mews Data Snap unpacks hospitality’s performance across five key areas: occupancy, ADR and RevPar, online check-ins and upsells, and additional bookable ...
Stoney Creek Hotels Partners with Travel Outlook, The Premier Hotel Call Center, To Boost Voice Revenue and Increase Guest Satisfaction
Travel Outlook The Premier Hotel Call Center™ | September 19, 2023
SANTA FE, NEW MEXICO (September 19, 2023) — Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Stoney Creek Hotels (Stoney Creek), a group of 12 unique, privately owned and operated inns and hotels, has partnered with Travel Outlook to provide voice channel services for Stoney Creek. Known for its highly personalized and effective service, Travel Outlook was chosen to enhance customer service and to take advantage of upselling opportunities for the Stoney Creek brand. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclus...