travel outlook
Navigating the Complex World of Conversational AI – Part 2
Travel Outlook, the premier hotel call center™ | July 16, 2024
AI's Role in Hospitality: Enhancing Guest Experience with Conversational AI By John Smallwood, President of Travel Outlook July 2024 As the hospitality industry continues to evolve, Artificial Intelligence has emerged as a powerful tool that allows hoteliers to unlock new levels of efficiency. Not all AI is created equal, and what works for one industry may not work for another. In our previous post, we explored the fundamental questions hoteliers should ask when considering AI solutions, focusing on how AI can provide guests with a warm, engaging, and personalized experience. Continue reading below as we dive into the conversati...
How To Train Your Guest Service Staff To Turn Every Conversation Into a Sales & Marketing Opportunity – Complimentary Registration Now Open
Doug Kennedy | July 8, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER HERE As tech solutions continue to replace “touch points” in the guest’s “cycle of service,” each remaining “conversation” becomes ever more important, especially since guests are more likely to reach out to our humans either when things go wrong, or when they have a special request or need. “With so many guests booking online, often through third parties, with an ev...
Navigating the Complex World of Conversational AI – Part 1
John Smallwood | June 27, 2024
Questions Every Hotelier Should Ask When Considering Guest-Led Conversational AI By John Smallwood, President of Travel Outlook June 2024 In the rapidly evolving hospitality industry, integrating Artificial Intelligence (AI) has become crucial for hoteliers looking to enhance guest experiences and stay ahead of the competition. As AI technology continues to develop, hoteliers need to ask the right questions to ensure they select the best guest-led conversational AI solutions for their needs. Not all conversational AI solutions are created equally, and what works for one industry may not be effective in hospitality. In this series, we d...
Train Your Entire Guest Services Staff To Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling); Complimentary Registration Now Op
Doug Kennedy | June 11, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, June 21, from Noon – 12:45pm EST. REGISTER HERE “I’m especially excited about this month’s webcast, in which I’m going to share a new word for a feeling that pretty much everyone who has worked in guest-facing hospitality jobs has had, “said KTN President Doug Kennedy. “It happens when we make an authentic, personalized, and heartfelt connection with another human. It is a mutually experienced feeling, felt acro...
Reservations Sales Agents: It Is NOT Our Job To Tell Them What’s Available; It IS Our Job To Help Them Decide! Complimentary Registration Now Open f
Doug Kennedy | May 9, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, May 17, from Noon – 12:45pm EST. REGISTER HERE “As evidenced by the pre-training mystery shopping our team provides for new clients, an awful lot of reservations sales agents do little more than find out the caller’s dates and number of people, and then quote them the same rates the caller has already seen online prior to calling,” said KTN President Doug Kennedy. “When you think about it, this approach is like treatin...
Successfully Fielding Legitimate Guest Complaints AND How to Stop the “Full Refund Scammers”
Doug Kennedy | April 3, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, April 19, from Noon – 12:45pm EST. REGISTER HERE “While the vast majority of guests who complain simply want to be heard and have their issues resolved, a small but vocal minority intentionally seek out issues they can use to argue for compensation, discounts, or even a full refund,” said KTN President Doug Kennedy. “Unfortunately, untrained staff and first-level supervisors cave all too easily, and worse yet, grow cyn...
Château Élan Resort and Winery Partners With Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satis
Travel Outlook, The Premier Hotel Call Center™ | March 19, 2024
SANTA FE, NEW MEXICO (March 2024): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World...
Best Habits for Hotel Sales Site Tours: Stand Out When They Stop By (Whether in Person or Virtually)!
Doug Kennedy | March 7, 2024
Doug Kennedy’s Next Training Webcast - Complimentary Registration Now Open Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, March 18, from Noon – 12:45pm EST. REGISTER HERE “While many group and event bookers go through the buying cycle without ever visiting the hotel in person, there are still plenty who prefer a site tour,” said KTN President Doug Kennedy. “And smart salespeople always offer to conduct live virtual site tours for those who cannot visit.” Ty...