Travel Outlook Premium Reservations Call Center
Travel Outlook Hotel Reservations Call Center Services | June 9, 2020
Get the Most Revenue from Each Call The hospitality industry has never faced a challenge quite like this. COVID-19 has brought the industry to its knees, and despite lockdown measures being steadily eased, it’s clearly going to take time for the hospitality sector to recover. Yet travel demand will inevitably grow (as we’re now seeing in our call volume at Travel Outlook), which means US hotels need to capitalize on all new reservation inquiries. But will hotels have enough onsite staff to pick up the phone? Reassuring guests in uncertain times Some US hotels have already started reopening their doors, but occupancy levels remai...
Assisting Hotels in Regaining Stability, Travel Outlook Gets Armed With Effective Sales Tactics Developed by Kennedy Training Network
Travel Outlook Hotel Reservations Call Center Services | April 21, 2020
Santa Fe, NM – Travel Outlook premium reservation call center, a virtual hospitality company specializing in voice reservations and guest service, uses down-time to upskill with Kennedy Training Network. Like all other hotel reservations and call center teams, during the first 10 days of the COVID-19 crisis, Travel Outlook’s certified call center agents were inundated with calls to cancel or postpone. Now that the call volume has temporarily softened, rather than laying off staff, Travel Outlook is using this quiet phase to upskill its call center team by scheduling additional private, live webcam training with Kennedy Training Ne...
Travel Outlook Hotel Reservations Call Center Services | January 23, 2020
How to Unite Revenue and Marketing Teams By definition, the silo effect happens when team members, or leadership, do not share common goals, have aligned strategies, exchange information, or use collaboration tools. The silo mentality affects not only those in the silo but stretches across the organization. On the surface, it hurts employee morale but can, also, impact a company’s bottom line. For hotels, revenue and marketing teams have traditionally worked in a silo as separate entities at hotels. Working separately in the past, building the brand and maximizing revenue were often seen as two distinct and independent goals. But that ...
Luxury Resort in Hawaii, Prince Waikiki, Selects Cendyn
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