reservations
12 Easy Ways to Secure More Direct Voice Reservations
Doug Kennedy | June 14, 2023
By Doug Kennedy Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry. For decades now, pundits have predicted the death of voice as a booking channel. First, it was the emergence of OTA’s, then the birth of the smartphone, then the emergence of the concept of imaginary “generations” based on birth year, which supposedly have homogenous attitudes about technology vs. people. And yet the phones still ring. Surely, the number of voice bookings has decreased significantly over the years as online options grow, but smart leaders recognize that direct bookings ar...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Infor
Doug Kennedy | April 4, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today that the topic for his next training webcast is: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Informed Callers, scheduled for April 17 from Noon – 12:40 pm. REGISTER HERE According to Doug, “These days, most reservations inquiries are often disguised as ‘I just have a quick question about…’ Rather than just answering simple questions, and thus sending callers back online to book – possibly at an OTA – these questions help your team engage ca...
J Collection Partners With Cloudbeds to Power Portfolio of Boutique Historic Properties
Cloudbeds | March 8, 2023
The boutique hotel operator will utilize the Cloudbeds Platform to streamline operations and enhance guest experience across its collection (SAN DIEGO) March 8, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced a partnership with J Collection Hotels, a boutique hotel operator with 17 unique, locally owned and operated hotels with more than 2,050 rooms in New Orleans and Southeast Region. J Collection, known for its distinct historic properties and signature Southern hospitality, selected the Cloudbeds platform to streamline their...
Cloudbeds Wins Six 2023 HotelTechAwards, Solidifying Position as an Industry Leader
Cloudbeds | January 11, 2023
(SAN DIEGO) January 11, 2023 — Cloudbeds has been recognized for the fifth consecutive year as one of the industry’s top technology providers by Hotel Tech Report, solidifying its position as a leading hospitality platform powering more reservations and happier guests for lodging businesses worldwide. The 2023 HotelTechAwards honors Cloudbeds with six total awards: Best Property Management System, Best Hotel Management Software, Best Guest Messaging Software, Channel Manager Finalist, Top 10 People’s Choice, and Overall 10 Best Places to Work. “We’re excited to be named a product leader again by Hotel Tech Report for the fift...
What Will It Take to Succeed in Hotel Sales in 2023?
Doug Kennedy | January 11, 2023
By Doug Kennedy The skills required to succeed in hotel group, event, and BT sales are going to be hugely different here in 2023, but the disruptions that have caused these changes began much earlier. Traditionally, succeeding in hotel sales was more about personality than process. Target rates were locked in well ahead of time and fees were few, so negotiations were much simpler. A focus on filling the house made it easy to get concessions approved, but since most planners and BT buyers were novices, they weren’t asking for that much anyway. Closure rates on inbound leads were much higher because initiating an inquiry required more e...
Cloudbeds Publishes ‘Big Book of OTAs,’ Unveils Top Performing Distribution Channels and Strategic Guide to Driving Growth
Cloudbeds | August 11, 2022
Award-winning hospitality tech company releases comprehensive directory of 75+ top revenue-generating online travel agencies (OTAs), plus a recipe for building the ideal channel mix (SAN DIEGO) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, revealed data on top performing distribution channels in a free guide released today titled, “The Big Book of OTAs: A Hotelier’s Guide to Top Distribution Channels.” Among the key findings, Cloudbeds found that lodging businesses connected to at least six distribution channels saw an average revenue increas...
P3 Hotel Software Launches New $175 Per Month Booking Engine
P3 Hotel Software | May 26, 2022
‘P3 Essential’ offers full Oracle OPERA integration with no transaction, commission, or set-up fees. 26 May 2022 Hotel software solutions provider P3 Hotel Software has opened a new frontier in the direct bookings market with the launch of new cost-efficient booking engine which can be rolled out in just one day. The P3 Essential booking engine provides hotels of all sizes with a fully integrated booking solution – including reservations and secure payment integration – for an all-inclusive, flat-rate fee starting at just $175 per month. The Irish company developed the product after identifying a need for an affordable b...
5 Steps to Prepare Your Hotel Housekeeping Team for 2021 and Beyond
Amadeus | February 8, 2021
The challenges the hospitality industry has faced in the wake of COVID-19 reminds us how critical the housekeeping department’s role is to a hotel’s overall success. The urgency to prevent the spread of COVID-19 has accelerated change in our industry, including the need for new hygiene and cleaning processes. Even before the virus, 78% of hotel guests believed cleanliness to be the most crucial factor affecting their choice of where to stay, with hotel cleaning protocols moving up to the #1 top-ranked category for travel with COVID-19. As guests expect the highest standards of sanitation to feel at ease in a hotel and once again re...
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