penn state
Sharma Named Inaugural Edward Friedman and Stuart Mann Professor in Hospitality
THE PENN STATE SCHOOL OF HOSPITALITY MANAGEMENT | August 3, 2022
UNIVERSITY PARK, Pa. — Amit Sharma, professor of hospitality management, has been named the inaugural Edward Friedman and Stuart Mann Professor in Hospitality Management. The professorship supports an outstanding faculty member in the College of Health and Human Development’s School of Hospitality Management to advance the contributions of its holder in teaching, research and public service. “I could not be more pleased that Amit Sharma is the inaugural holder of the Edward Friedman and Stuart Mann Professor in Hospitality Management,” Donna Quadri-Felitti, associate professor and Marvin Asher Endowed Director of the Penn...
Quadri-Felitti Named Recipient of ICHRIE 2022 Stevenson W. Fletcher Award
The Penn State School of Hospitality Management | July 5, 2022
University Park, PA - The International Council on Hotel, Restaurant, and Institutional Education (CHRIE) has named Donna Quadri-Felitti, Marvin Ashner Endowed Director and associate professor in the Penn State School of Hospitality Management, as recipient of the 2022 Stevenson W. Fletcher Award. The Stevenson W. Fletcher Award recognizes an individual educator, trainer, or administrator for outstanding achievement in contributing innovative ideas, methods or programs that have advanced teaching, learning or practice in the field of culinary, hospitality and tourism education. “This award is particularly meaningful to me, and I am ...
Penn State School of Hospitality Management Names New Director of Industry & Alumni Relations
The Penn State School of Hospitality Management | March 14, 2022
UNIVERSITY PARK, PA — March 14, 2022 — Patrick Howley has recently been selected as Director of Industry and Alumni Relations for the Penn State School of Hospitality Management. Howley will develop strategic partnerships and initiatives between the school and businesses in the hospitality industry. Howley will represent the Penn State School of Hospitality Management at a variety of industry events, serve as liaison between the school and professional societies in the industry, and represent the school at college and University alumni events. In addition, he will manage activities between the school and its partners, including the Pen...
Using Your Loyalty-Reward Program to Improve Word-of-Mouth About Your Hospitality Business
THE PENN STATE SCHOOL OF HOSPITALITY MANAGEMENT | February 16, 2022
UNIVERSITY PARK, PA — February 16, 2022 — New research from Penn State’s School of Hospitality Management found that companies like airlines and hotels can use their loyalty-reward programs to improve word-of-mouth about their business, both online and in the real world. Research has repeatedly validated the well-worn cliché that word-of-mouth is the best form of advertising. Today, unpaid product and business reviews on sites like Yelp and TripAdvisor constitute a digital form of word-of-mouth that is more important than ever to the success of businesses. Anna Mattila, Marriott Professor of Lodging Management in the School of Ho...
Brand Loyalty Supersedes Channel Loyalty
Travel Outlook | September 14, 2021
Why Hoteliers Should Embrace Loyal Customers, Regardless of What Channel They Use In the hospitality industry today, convenience is everything. Given the events of the last year, there’s no reason for hoteliers to prefer their customers come to them exclusively through their own channels. Instead, hoteliers should accept that customers have their own preferred channels and realize that customers can show brand loyalty without channel loyalty. The reality of travel in 2021 is that travelers have options when it comes to how they book and where they stay. Securing brand loyalty should be prioritized over channel loyalty. After all, if one...
Safety, Communication, and Sensitivity
The Penn State School of Hospitality Management | July 2, 2020
UNIVERSITY PARK, Pa. — The COVID-19 pandemic has put intense pressure on the economy, but it has hit businesses in the hospitality sector especially hard. Though these times are unprecedented, hospitality operators have faced a series of crises this century including terrorist attacks, power-grid failures, financial crises, and other epidemics. What can be learned from industry responses to these crises that can inform how to navigate the COVID-19 pandemic and unforeseen, future problems? To answer that question, Penn State School of Hospitality Management doctoral student Anqi Luo and Donna Quadri-Felitti, Marvin Asher Director and a...
Northstar Travel Vice President Joins Hospitality Management Advisory Board
the Penn State School of Hospitality Management | February 12, 2020
Louis Magliaro, executive vice president and group publisher at The BTN Group, the corporate travel publishing arm of Northstar Travel Group, has joined the Penn State School of Hospitality Management (SHM) Industry Advisory Board. Magliaro is responsible for strategic planning, marketing, sales, conferences and events, digital, editorial and custom content at The BTN Group, which serves an audience of more than 100,000 corporate travel managers and meeting professionals through its three publications: Business Travel News, Travel Procurement and The Beat. Magliaro has more than 20 years of travel media experience, having worked at Nielsen...
Hershey Entertainment & Resorts VP Joins Hospitality Management Advisory Board
the Penn State School of Hospitality Management | February 10, 2020
UNIVERSITY PARK, Pa. — Jane Woods LaFranchi, vice president, general counsel and secretary at Hershey Entertainment & Resorts Company (HE&R) has joined the Penn State School of Hospitality Management (SHM) Industry Advisory Board. [caption id="attachment_217765" align="alignleft" width="195"] Jane Woods LaFranchi IMAGE: Hershey Entertainment & Resorts Company[/caption] In her role with HE&R, LaFranchi leads the legal department in providing comprehensive counsel, representation and oversight on a wide range of legal, compliance and regulatory matters involving the company’s diverse entertainment and lodging operatio...
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