operations
RBH Hospitality Management Selects StayNTouch’s Guest-Centric PMS for Their 4 Fragrance Group Properties
StayNTouch | May 4, 2021
RBH Hospitality Management, a UK based hospitality management company which manages over 45 properties across the UK, has selected StayNTouch Cloud PMS and Contactless Solutions for their four Fragrance Group properties totaling over 400 rooms. RBH specializes in full-service management for luxury assets and chose StayNTouch’s guest-centric PMS because they wanted a dynamic and mobile platform that could unburden their staff, drive profitability, and empower their guests with a seamless and digital experience. Vibhu Gaind, the Chief Information Officer of RBH, said, “We felt that the StayNTouch guest-centric model was an optimal f...
Hunden Partners Leads Solicitation Process for Food & Beverage Operator at Fort Worth Will Rogers Memorial Center
Hunden | April 28, 2021
FORT WORTH – April 28, 2021 – Hunden Strategic Partners (Hunden) issued a Request for Qualifications (RFQ) for the exclusive food and beverage operator at the Will Rogers Memorial Center (WRMC) in Fort Worth. Hunden is managing the solicitation and selection process on behalf of the City of Fort Worth (City), Texas. The City is seeking a qualified firm or team for the exclusive food and beverage operations (including concessions, catering, cafes, etc.) at the WRMC complex. The brand and experience of Fort Worth is intertwined with the catering and concession experience at the WRMC and as such, the new vendor must align with the vision ...
Travel Outlook Celebrates 10th Anniversary as the Only Hotel Call Center Certified by Kennedy Training Network
TRAVEL OUTLOOK PREMIUM HOTEL CALL CENTER | April 7, 2021
SANTA FE, NEW MEXICO - April 7, 2021 - Travel Outlook Premium Hotel Call Center (“Travel Outlook”) is set to begin its tenth year of sustaining certification by Kennedy Training Network (“KTN”), a prestigious hotel industry training company with a diverse mix of clients all over the world. Founded in 2006 and based out of Fort Lauderdale, Florida, KTN’s experience in hotel call center training and mystery shopping assessment stretch back over three decades when its Founder and President, Doug Kennedy, first started conducting reservations sales training for hotel call center clients including Marriott, Westin, Omni, Kimpton, Best...
Revenue Management for Recovery
Amin Himani | April 7, 2021
By Amin Himani Emerging Trends – What to Expect This year more than ever, recognizing the discipline of Revenue Management in our industry must transcend into Revenue Strategy will be crucial for success. While navigating the unpredictable travel patterns in 2021, consider that the traditional pace, competitive sets, and value-proposition identified historically to be altered and a need to examine the implications of the pandemic on each market segment and its defining attributes is required. What this means is relying on the systems and tools which help analyze patterns and recommend pricing may no longer provide the most optimal rat...
Debating Over Housekeeping Opt-Out Reveals Revenue Building Opportunities
Larry and Adam Mogelonsky | March 24, 2021
By Larry and Adam Mogelonsky Housekeeping opt-out was as hot a topic yesterday as it will be tomorrow when travelers start surging back to hotels. The paradigm shift worth considering for housekeeping that has occurred as a result of the pandemic is that an increasing number of guests will want a totally no-touch onsite experience. In this case, giving them the ability to opt-out can save you on costs, particularly as cleaning SOPs and minutes of labor per room have gone up substantially with all the new safety guidelines to follow. While there are reasonable limits to this given the opposing security risk of letting a room go unchecked...
What Your Direct Bookings Can Learn From Streaming Services
Larry and Adam Mogelonsky | March 17, 2021
By Larry and Adam Mogelonsky Streaming services will be a hallmark of modern culture for the next decade. But just as important as the content on platforms like Netflix, Disney+ or Amazon Prime is the user interface through which subscribers access said content. Therein, what we advise is to learn from the best and apply some aspects of what streaming services do great to increase guest engagement on your own booking engine. Some of the elements on these streaming services that are worth investigating to see how they can be applied to your brand.com include but are not limited to: Fast load times Image-first browsing Near end...
ProfitSword Partners With foreUP to Provide Golf Course Operators With Latest in Business Intelligence Analytics
ProfitSword, LLC | March 16, 2021
Integration with foreUP’s suite of golf course management solutions offers in-depth insight into how operators can run a more efficient and profitable business. ORLANDO, Fla. – March 16, 2021 – ProfitSword, a premier developer of business intelligence and data integration software, has announced an integration of its solutions with foreUP, a leading comprehensive provider of golf course management technology. Now compatible with foreUP’s point-of-sale module, the ProfitSword integration ensures that golf course operators can readily access real-time performance analytics that can lead to more streamlined operations while identifyi...
Playa Hotels & Resorts and Hilton Announce New Boutique All-Inclusive Resort in Playa Del Carmen, Mexico
Tapestry Collection by Hilton | March 10, 2021
FORT LAUDERDALE, Fla. - March 10, 2021 - Playa Hotels & Resorts N.V. (NASDAQ: PLYA, "Playa"), a leading owner and operator of all-inclusive resorts across Mexico and throughout the Caribbean, has announced its newest all-inclusive resort with Hilton (NYSE: HLT), adding The Yucatan Resort Playa del Carmen, Tapestry Collection by Hilton to its managed resort portfolio and entering the growing soft branded all-inclusive market. Playa first entered a strategic alliance with Hilton in 2018 and currently operates Hilton Rose Hall Resort & Spa in Jamaica, Hilton La Romana all-inclusive resorts in the Dominican Republic and Hilton Playa de...
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