Behind Hotel Tech Must Be Effective Teams
Adam and Larry Mogelonsky | June 7, 2023
By Larry and Adam Mogelonsky Hotel tech stacks are complex. While it’s easy to say that the operations revolution over the past decade has helped save a lot of costs, what we may forget is that all these systems we’ve onboarded nevertheless require an incredible ‘human stack’ behind them for ongoing success. Hence, if we reevaluate our systems from a more humanist perspective – the maintenance time, how teams make decisions about these systems, which systems can consolidate data to help focus the mind – then it will elucidate the best path forward. In this sense, evaluating the human stack is something that the two of us hav...
Is Your Hotel Leveraging Technology to Do More With Less?
Warren Dehan | June 6, 2023
By Warren Dehan Three ways PMS innovation can step up to relieve pressure for operators everywhere Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. A large part of realizing the benefits of the tech stack is ensuring that stakeholders and users are engaged in doing the work to achieve the desired benefits. The makeup of your hotel’s tech stack determines your property’s capabilities, starting with the property-management system. Measuring the success of your technology investment could mean t...
Waterville Valley Resort Adds New Innovations to Become an Agile Industry Leader
Thynk | May 17, 2023
New Hampshire, 17 May 2023: Waterville Valley Resort has selected Thynk.Cloud to help them elevate their historical brand experience, automate and simplify the work of their employees and deliver continued innovation by embracing true business agility. Waterville Valley Ski Resort, an independent resort nestled in the white mountains of New Hampshire, was established 57 years ago as one of the first resorts with a self-contained village designed as a four-season resort. This resort has continued to thrive as an early adopter of new technology by bringing innovation from all over the world to North America. Their 10-year development p...
Sparkling Hill Resort Dazzles Guests Via Maestro PMS and PurpleCloud Technologies Integration
PurpleCloud Technologies | May 2, 2023
Joint solution brings transparency and better communication to housekeeping processes ATLANTA and MARKHAM, Ontario, May 2, 2023 — It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at Sparkling Hill Resort & Spa in Vernon, British Columbia. Yet, communication between guests and staff at the European-style wellness retreat is shining even brighter, thanks to a recent integration partnership between Maestro PMS and PurpleCloud Technologies. When the privately-owned resort opened its doors in 2010, Maestro PMS was there to pow...
Engaged Employees Lead to Engaged Guests
Adria Levtchenko | April 26, 2023
By Adria Levtchenko With the right tools and strategies in place, hotels can deliver exceptional service and exceed guest expectations while also fostering a happy and engaged workforce There is no question that hotel operations have been one of the greatest casualties of the persistent labor shortage continuing to impact businesses everywhere. Not only are many of today’s hotel workers overwhelmed by daily operations, but many are also not engaged with their properties beyond the surface level. When your hotel’s workers don’t have a connection to the property, it reflects negatively on the guest experience. Hotel workers are ...
Grand America Hotels and Resorts Runs Lean Using IDeaS’ Optix for G3 RMS, Built on AWS
IDeaS | April 26, 2023
Grand America Hotels & Resorts is a private, family-owned organization operating eight hotels and resorts in the western United States. Each property is unique, with the company’s portfolio including large convention hotels and ski resorts—from midscale to luxury—located in city centers and across the roadside of the adventurous American West. The organization operates a lean revenue management structure for all properties from one central location. As post-Covid travel demand returned, it was critical for the central revenue management team to quickly spot trends and react to changes in each unique market. But the team did not h...
How Oracle’s Nor1 Machine Learning Helps Barceló Hotel Group Extend Their Revenue Strategy and Maintain Their Human Connection
Oracle Hospitality | April 25, 2023
Resort owners and operators have always specialized in the ‘human touch’, providing highly personalized services and experiences at beautiful locations. Resort guests, paying higher rates with long lengths-of-stay and anticipate having the perfect holiday, expect this kind of high-touch service. But automating that high level of service has proven difficult, as resort products and services are unique. With ongoing staff shortages and high rates of churn, the search for automation to assist in providing that level of experience has become critical. Barceló Hotel Group believes they’ve found a great partner to do just that in Oracle N...
Mews Acquires Canadian-Based Hotello to Expand North America Operations
Mews | April 13, 2023
Montreal, Canada - 13 April 2023 - Mews, a leader in hospitality technology and cloud-based property management systems (PMS), today is announcing the acquisition of Hotello, the Montreal-headquartered cloud PMS solution for hotel properties. The acquisition further strengthens the growth strategy for Mews in North America, and more specifically the Canadian market and the company’s commitment to delivering technology that simplifies and automates operations for modern hoteliers and their guests. Terms of the acquisition were not disclosed. “The PMS category continues to experience remarkable innovation and growth,” said Richard Val...
Appointments/People on the Move
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