operations platform

/Tag: operations platform

operations platform

Oetker Collection Switches to KNOW Glitch to Track Service Failures

KNOWCROSS | May 7, 2019

London, May 07 2019 - KNOWCROSS, the preferred service quality management platform of the finest hotels, is now the favored choice of Oetker Collection to further improve service levels. The Collection has decided to implement Knowcross' KNOW Glitch module, with an advanced interface to Opera, that automatically updates guest profile notes when a Glitch is reported. KNOW Glitch has successfully been implemented at the iconic Bristol Paris and will be rolled out across other Oetker Collection properties over the next few months. "We're delighted to have implemented Knowcross!" commented Christos Andreopoulos, Head of Information Technolo...

5 Major Guest Complaints That a Cloud PMS Can Resolve

Hotelogix | April 5, 2019

Today's hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from a hotel. Most importantly, they also know how and when to vent their displeasure, if not served properly. In this context, small and independent hotels need to be a little more cautious while handling guest complaints. Because bad or negative guest reviews can really break a small and independent hotel's brand reputation. That's why they need to go the extra mile to offer a timely solution to guest complaints to earn their trust and loyalty. During their stay at hotels, guests complai...

Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019

ALICE | February 26, 2019

The hotel operations startup has held this distinction since Forbes Travel Guide began their endorsement program in 2017 ALICE, the hospitality industry's leading operations platform, has been chosen by Forbes Travel Guide (FTG) as their Brand Official Staff Operations Technology for 2019. ALICE has held this distinction since FTG created their Brand Official program in 2017. This recognition is, once again, confirmation of the platform's ability to meet and promote the highest standards of hospitality at some of the world's most excellent hotels. The FTG Brand Official program is designed to point the world's best hoteliers towards pro...

South Congress Hotel Graduates From Google Hangouts to Software Optimized for Staff Communication and Task Management

ALICE | February 20, 2019

Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless guest experience in the heart of Austin's iconic South Congress shopping, dining, and entertainment district. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, staff at the South Congress Hotel communicated primarily via Google Hangouts. While a useful consumer app, Hangouts is not optimized for integrated communication on such a large o...

MacArthur Place to Streamline and Standardize Operations With Knowcross

Knowcross | February 14, 2019

Washington D.C., February 14 2019 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been chosen by MacArthur Place Hotel & Spa, Sonoma Valley, to help increase back-of-the-house efficiencies and enhance service delivery quality. The property is the latest to join Knowcross' increasing clientele in the US. MacArthur Place has decided utilize the advanced technology and innovation of the Knowcross platform to empower their teams to boost operational excellence and raise the level and quality of service delivered to their esteemed guests. "With the debut of our reimagined MacArthu...

Bahia Hotel & Beach House Takes Service and Operations From ‘Great to Excellent’

ALICE | February 13, 2019

Adopting ALICE means that all staff and guest communication at Bahia Hotel and Beach House is now harmonized under one roof. Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to implementing ALICE, staff at Bahia Hotel used a variety of different channels to commun...

New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

ALICE | February 5, 2019

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay. The "Hotels at Face Value" report, commissioned by ALICE and conducted by third-party research firm YouGov, also revealed the changing expectations of modern hotel guests. Modern Hotel Guest Priorities According to the research, when booking hotels nearly three in five (59 percent) guests who prioritize amenities care m...

Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership

ALICE | November 7, 2018

Partnership offers hotels a suite of tools to manage their properties and interact with guests Los Angeles, CA (November 7, 2018) — Intelity, the global travel industry's leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry's leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests. Through Intelity's enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE's o...


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