mobile technology
INTELITY Named Best In-Room Tablet Provider by World Travel Tech Awards
INTELITY | October 26, 2022
This is the second year INTELITY has received the global award from the World Travel Awards, the leading authority recognizing excellence in global travel and tourism Los Angeles, CA (October 26, 2022) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced it has been recognized as the World’s Best In-Room Tablet Provider by the World Travel Tech Awards 2022. This is the second year in a row that INTELITY has earned this global designation. The World Travel Tech Awards is the sister event to the World Travel Awards, currently celebrating its 29th year reviewing the best in hospitali...
How Hotels Can Diversify Their Revenue Streams With Flexible & Mobile Technology
Nicole Dehler | July 20, 2022
By Nicole Dehler, VP of Product at Stayntouch Today’s hospitality market has seen a resurgence in travel demand, but in many ways it’s a much different environment than what existed prior to 2020. For one thing, the cost of labor will begin to rise as hoteliers offer increased wages, benefits and career advancement opportunities to correct chronic staff shortages. Customer demand has also changed, as guests begin to expect higher service levels, more personalization of the guest experience and more widespread adoption of hybrid travel models, such as bleisure trips or short-term rentals. Success in this new hospitality market requir...
Hotel Guests Getting Used to Changes in Service, Technology
Bob Rauch | July 7, 2022
By Bob Rauch Hotel fundamentals are on an upward trajectory, but several macroeconomic elements are a risk to owners and operators including inflation, higher oil prices, geopolitical tensions, rising interest rates and broader economic growth concerns. A recession would clearly affect near-term hotel stock price performance and sentiment as well as net income; however, hotel industry fundamentals remain solid, midweek business travel is recovering nicely, and groups are coming back. Was COVID-19 good for the industry? No, but much of the technology that was implemented during the pandemic will stay. Contactless check-in and touch...
Stayntouch PMS and Tabit POS Integrate, Offering Hotels Dynamic Mobile-First Tech Pairing to Amplify In-Stay Dining Experience
Stayntouch | May 17, 2022
Cloud-native PMS integrates with mobile hospitality platform to improve hotel guest dining experience BETHESDA, Md. — May 17, 2022 — Stayntouch, a global leader in guest-centric cloud hotel property management systems (PMS) and contactless technology, today announced a new direct integration with Tabit, a mobile-first hospitality platform with a specialty in hotel restaurants. Stayntouch’s cloud-native mobile PMS unburdens hospitality for hotel operators, staff, and guests. The intuitive PMS can be accessed from anywhere, with any device, and enables hotels to earn primary and ancillary revenue while delivering the option for a ...
Leveraging Mobile Technology to Combat 5 Common Hotel Operational Hiccups
Stayntouch | April 27, 2022
How mobile tech can streamline back-of-the-house operations while enhancing the guest experience By Priya Rajamani, VP of Implementation & Support | Stayntouch Efficient operations are the backbone of any well-run hotel and the foundation of an exceptional guest experience. While targeted marketing and digital personalization are important components of a successful guest journey, they accomplish little if the guest has to wait in a long line for check-in, sleep in a hastily-cleaned room, or call multiple times to receive room service. In this article, we’ll look at five common sticking points that plague hotel operations, and ex...
How Independent Hotels Can Leverage Their PMS for Mobile Interactions, No Mobile App Download Required
Warren Dehan | August 11, 2021
By Warren Dehan Hotel & Resort operators do not need a mobile app to facilitate guest engagement and a mobile check-in experience; High-touch guest interactions can be streamlined via browser-based web applications, text messaging, and email communications leveraged from their property-management system The hotel business is not getting simpler any time soon, but independent hotels are still able to compete on a level playing field against properties with support from larger brands. Investing in new technology is often a challenge with operators trying to control margins in an economy that just began to rebound. Fortunately, many of the...
Technology at the Service of the Customer
Rémi Walbaum | January 5, 2021
By Rémi Walbaum Although fears that technology will wipe out jobs and human relationships in its wake, market trends show that as the world becomes more digitalized, consumers are looking for a real, concrete and personalized service. The hospitality industry has always been committed to putting people at the center of its concerns, and this is not about to change. However, it is clear that new technologies can help to further improve the customer experience. Artificial intelligence (AI) at the service of the customer Artificial intelligence (AI) unveils new data that can be analyzed to personalize the experience, predict behavior, ...
Smartphones and Their Effect on Guest Behavior
Binu Mathews | February 4, 2020
By Binu Mathews Smartphones are everywhere. Walk into any coffee shop, restaurant, or hotel lobby, and a high percentage of people engaged with their smartphone will be directly affected by the application they are reviewing. As consumers, we now look to our smartphones to converse with friends, purchase items online, look at a myriad of pictures, and yes, sometimes, to talk to another person. The impact of smartphones on our everyday life is undisputed, but how has the smartphone impacted the hotel guest? When it comes to searching for a hotel, regardless of whether it is for a business or leisure trip, the bulk of the search process is ...
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