Warren Dehan | June 21, 2022
Independent operators often have diverse needs that are best served by a sophisticated PMS solution platform coupled with extensive APIs that help them stand out and succeed in their market; Visit Maestro in Booth 1325 at HITEC Orlando By Warren Dehan Technology’s impact on hospitality has been transformative, but no one tool can do everything. This can be tough to confront when looking for something as integral as a hotel property-management system, but this is the reason APIs (Application Programming Interfaces) exist — to support operators in meeting their needs by filling in the gaps in capabilities offered by an established pla...
Maestro | June 7, 2022
The Margaritaville Beach Hotel in Pensacola Beach, Fla., can now centralize data and improve the guest journey; See Maestro in Booth 1325 and Hapi in Booth 1300 at HITEC Orlando Markham, Ontario, June 7, 2022 — Today, Maestro and Hapi have teamed to enable independent hotels to make more impactful connections with their guests. By integrating Maestro PMS with Hapi, hoteliers and technology solutions providers can now access and share data with Maestro as well as more than 100 other solutions providers by writing to a single Hapi API with little to no development work on the hoteliers’ end. The Hapi-Maestro integration is the next step ...
High Standards: Why Independent Hoteliers Need a PMS Tech Partner That Matches Their Service Culture
Warren Dehan | May 17, 2022
Growing importance of hospitality technology is extending the service culture reach beyond the front desk By Warren Dehan Hospitality is just not like other industries when it comes to giving and receiving customer service. This is a business that is built on patience and understanding, as well as an unwillingness to compromise on quality and effort. These elements are the secret sauce that make hospitality so profitable and rewarding, and it’s why hotels thrive when they share a service culture with like-minded partners. When it comes to technology partnerships, independent hoteliers often lack a safety net when providers fail to ...
The Return of Incentive Travel: Using the Hotel PMS to Manage and Grow Guest Loyalty in Independent Hotels
Warren Dehan | May 3, 2022
How independent hoteliers can use an integrated PMS to offer a robust loyalty program and compete with big brands By Warren Dehan Loyalty programs provide a bounty of opportunities for hotels to grow their customer base and better engage with travelers. A recent study shows 77 percent of hoteliers value driving guest loyalty as their No. 1 tech initiative for 2022. Unfortunately, independent hotels often struggle with implementing an effective loyalty program of their own. These programs can be complicated to launch and difficult to maintain, which can be challenging for independent operators to justify despite their potential to cement...
Warren Dehan | April 19, 2022
Not all Web browser-based property management systems are alike, and not all need to reside in the cloud; Five things independent hotels will want to know about implementing this technology By Warren Dehan Today’s hotel operators are on the move more than ever and many are challenged with not enough time or staff to manage operations in this new landscape. Hoteliers are telling us they need more mobility for remote staff, on-the-go users, and guest self-serve environments, which is why more properties are taking command of their property using Web browser-based systems. These platforms give operators the freedom to control their prope...
Crystal Springs Spa & Golf Resort Centralizes Inventory Control Across 12+ Revenue Centers With Maestro PMS/Yellow Dog Software Integration
Maestro | April 5, 2022
All retail, pro shop, and spa transactions are processed in Maestro with inventory managed by Yellow Dog via a centralized platform; Maestro is Yellow Dog’s first and only PMS partner Markham, Ontario — April 5, 2022 — With six golf courses, four pro shops, and two spas, Crystal Springs Resort in Hamburg, N.J., wanted to consolidate its inventory processes. The largest four season golf, spa, and culinary destination in the Northeast has been relying on the Maestro property-management system for more than a decade and Yellow Dog Software for retail merchandise inventory management. Today, through a new integration partnership, these tw...
From Best Practices to Good Habits: How Hoteliers and Technology Partners Can Align for Better Staff Training
Warren Dehan | March 22, 2022
The best parts of hospitality, begins with a conversation; A quality tech vendor will do everything in its power to provide up-to-date information, templates for training, and in-person demonstrations By Warren Dehan Hoteliers have a lot on their plate right now, particularly independently branded properties, so it’s important for operators to have confidence in their teams to deliver exceptional experiences in an efficient manner. Smaller staff pools, a growing reliance on technology and the increased complexity of that technology have made thorough training an imperative — particularly when it comes to the hotel’s property-...
Myrtle Beach Seaside Resorts Condo Hotel Collection Goes Live With Contactless Guest Journey Powered by Zaplox and Maestro PMS
Maestro PMS | February 25, 2022
Contactless check-in and mobile keys now available via hotel branded mobile guest app. LUND, Sweden — February 25, 2022 — As consumer demand for travel and hospitality returns, hotels are facing staff shortages while trying to meet guests’ expectations on high quality service, but with less physical contact with the staff. Following this new market opportunity, Maestro PMS teamed up with Zaplox to offer a contactless guest journey, in which Maestro’s Mobile Check-in module has been fully integrated with Zaplox Mobile Key App to allow guests to use their phone for pre-registration and check-in, as well as a mobile key. Myrtle Beach...
Move Over COVID, the Business Travel Industry Tackles New Considerations on Its Continued Road to Recovery
Carillon Miami Wellness Resort Improves Speed of Service and Increases Revenue With Beachy’s 5G Mobile POS Solution
STR: U.S. Hotel Results for Week Ending 18 June
Hard Rock Partners With GEK TERNA Group to Develop Hard Rock Hotel & Casino Athens
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