internal communication

/Tag: internal communication

internal communication

New Research Shows 81 Percent of Consumers Want Experience Recommendations From Their Hotels

ALICE | April 22, 2019

New ALICE "Hotels' Digital Divide" report reveals consumers' shifting expectations for more personalized experiences and offerings NEW YORK – April 24, 2019 – ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The "Hotels' Digital Divide" report, commissioned by ALICE and conducted by third-party research firm YouGov, highlights the shifting expectations of modern hotel guests, as well as travel...

Bahia Hotel & Beach House Takes Service and Operations From ‘Great to Excellent’

ALICE | February 13, 2019

Adopting ALICE means that all staff and guest communication at Bahia Hotel and Beach House is now harmonized under one roof. Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to implementing ALICE, staff at Bahia Hotel used a variety of different channels to commun...

NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

ALICE | January 8, 2019

ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience PUNTA NIZUC, Cancun, Mexico, January 9, 2018 – NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software p...

How to Effectively Communicate With Unionized Labor

Jodi Beaubien | October 25, 2018

By Jodi Beaubien Though it varies depending on the industry and the unique functions of the work performed, companies and HR professionals in particular continue to face challenges around communicating effectively with unionized labor or in hybrid union and non-union environments. One of the biggest obstacles is encapsulated by this key question: how do we effectively track if employees are reading and receiving the mission-critical information we send? As an employer, there is certain information required by law to deliver to employees. It is your obligation to ensure your workforce receives said information during compensable time. Bu...

Adding More “Tech” to Tech-Savvy YOTEL Boston

ALICE | October 24, 2018

YOTEL Boston, a cutting-edge, tech-savvy hotel located in the innovative Boston Seaport district, has selected ALICE to enhance their internal communication, preventative maintenance, concierge operations, and guest engagement. This central Boston hotel is uncompromisingly designed for the guest experience, and is revolutionizing the traditional view of a luxury hotel stay by focusing on everything guests need, and nothing they don't. Through implementing ALICE, YOTEL Boston will create a seamless level of communication staff-to-staff, and guest-to-staff. ALICE is the hospitality industry's leading operations technology, connecting ever...

Hoteliers + Non-Desk Hotel Workers to Benefit From Beekeeper’s $13 Million ‘Series A’ Extension

Beekeeper | September 11, 2018

Funding ensures mobile technology enablement and engagement with the highest security to reduce digital workplace risk San Francisco, September 11, 2018 — Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its informati...

How Concierge Patrick Trevor Turns Dream NYC Trips into Reality for His Guests

ALICE | August 29, 2018

ALICE interviews concierge Patrick Trevor on his thoughts on technology in the hospitality industry, providing the best recommendations, and how he creates everlasting memories for guests staying at Mr. C Seaport. How did you get into the concierge profession? I started doing concierge work before I even knew what a concierge was. When I was 12, I began volunteering at the local high school and cultural center, providing different recommendations to visitors who came through. After school, I started in the service industry in restaurants, working my way up from dishwasher, to line cook, to kitchen manager. From there, I decided to make ...

Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation

ALICE | July 30, 2018

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across their diverse portfolio of hotel brands. With investigations into everything from space travel to food nanotechnology, it's no wonder why Nordic Choice Hotels is one of Norway's top 10 most innovative companies. In 2017, Nordic Choice Hotel adopted ALICE's hotel operations platform to help elevate their guest satisfaction and operational excellence. ALICE's Co-founder and President Alex Shashou sat down with Nordic Choice's Head of Business, Christian Lundén, to discuss...

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