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Sense of Arrival Back at the Forefront
Larry and Adam Mogelonsky | October 13, 2021
By Larry and Adam Mogelonsky A keyword to keep in mind in this post-coronavirus era of travel is ‘friction’. While vaccine statuses will soon become ubiquitously digitized via uploads to a mobile wallet or shared amongst governmental databases referenced at each passport swipe, it’s the COVID-19 tests that present far greater an obstacle, in turn broadly impeding the hotel industry from reattaining 2019 occupancy figures. Until such time as antigen or rapid PCR tests are no longer required, getting across international borders is a steep burden in both the time taken to arrange the test prior to departure and the cost of the test ...
This Is Why You Should Simplify F&B for 2022
Larry and Adam Mogelonsky | October 6, 2021
By Larry and Adam Mogelonsky As we enter budgeting season, let’s focus on the F&B department and why a minimalist approach will ultimately be profitable as guests continue to realign their shopping habits. The reason for this focus is that food is part of the overall hotel experience, with a good meal haloing based on a customer’s perception of the rooms product and influencing satisfaction as a result. One of our key mantras at Hotel Mogel has always been, “It’s better to do one thing great than a bunch only good.” Pandemic-related global F&B supply issues and inflationary forces aside, the bottom line is you want to ...
Solve the Current Labor Shortage With Automation
LARRY AND ADAM MOGELONSKY | September 29, 2021
By Larry and Adam Mogelonsky Understanding the full depth of why many hotels are suffering from labor shortages at the moment would require a full semester of instruction on macroeconomics. While there is a likely scenario where this current problem is transitory and labor markets stabilize sometime in 2022, we must still prepare for prolonged erraticism by maximizing the productivity of those that remain. Hence, we need technology, automating wherever possible. We all know technology’s myriad advantages in today’s world, including the ability to make more data-driven decisions, increasing social distancing for guest safety, heighte...
Make Supercommuters Work for Your Hotel
Larry and Adam Mogelonsky | September 22, 2021
By Larry and Adam Mogelonsky The back-to-work siren call typifying September hasn’t had the universal impact as prognosticated during the summer because of, among other causes, safety concerns from the Delta Variant and because working remotely (from home) is just too good a perk to pass up for many. This in turn has opened up a new niche of travelers for select hotels to seize upon. Enter the ‘supercommuter’, the suburban or exurban digital professional who journeys well over an hour (possibly over two hours) to reach a given business destination, often in an urban center, for work, but only at an infrequent rate of once per week...
Charting a Course for 2022 With Tech
Larry and Adam Mogelonsky | September 15, 2021
By Larry and Adam Mogelonsky The pandemic continues to plague many hotels the world over, and this will continue into 2022 as the corporate and group segments have yet to return to form. Besides the demand-side problems, many markets are also suffering from supply-side issues, namely labor shortages. With North America’s (and possibly the world’s) biggest hospitality technology tradeshow coming up – HITEC, in Dallas this year – we ask how technology can help your property in the near-term, both for cost savings as well as increased labor productivity. Leisure Evolution The pandemic has made an almost irreversible shift in tra...
Rethinking Cybersecurity for the Rest of 2021
Larry and Adam Mogelonsky | September 1, 2021
By Larry and Adam Mogelonsky The pandemic is top of mind, but throughout its entirety there have been a number of daunting reports of major cybersecurity breaches and malware attacks infecting leading multinational corporations. So, while you must do your diligence to continue to protect guests from COVID-19, cybersecurity is perhaps the next most likely disaster to strike your hotel if you aren’t careful. Notably, the pandemic led numerous properties to expand their tech stacks in order to meet the shifting travel demands and safety regulations. In turn, this increased the number of potential points of vulnerability in the system. Al...
Understanding Tech Is Key Heading Into Fall
Larry and Adam Mogelonsky | August 25, 2021
By Larry and Adam Mogelonsky This year’s HITEC near the tail end of September is bound to be a riot for two main reasons. To start, if you exclude last year’s virtual event, this will one of the first marquee gatherings since lockdowns rolled out in March 2020. Second would be the pandemic itself which may have irreversibly disrupted the hotel operating model to favor a heavier tech stack to support a hyper-efficient labor model. But fundamental to HITEC, any vendor demo or any implementation is to have a vision for how the technology will improve operations, both in hard as well as in the soft, intangible ways. Investing in technol...
The Herald of a Las Vegas Renaissance With Resorts World
Larry and Adam Mogelonsky | August 18, 2021
By Larry and Adam Mogelonsky There are big hotel projects and then there are even bigger projects. Resorts World Las Vegas tops even that threshold. Just imagine a project covering 88 acres, over 3,000 guestrooms, three separate hotel marques (Hilton, Conrad and Crockfords), five pool experiences, a massive spa, 40 restaurants and bars and gaming, with a total investment of over $4.3 billion. And, for good measure, add in constructing this through the COVID pandemic! I was honored that Max Tappeiner, Senior Vice President of Operations at Resorts World Las Vegas, had time for a video call just shortly after opening. It was clear from th...
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