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Five Trends to Grow Your Employee Wellness in 2023
Adam and Larry Mogelonsky | January 25, 2023
By Adam and Larry Mogelonsky Why is employee wellness so critical right now? There are a lot of macro forces at work, but the bottom line is that the hospitality labor pool will remain in short supply for the long run, so you need to think in terms of non-wage employee incentives in order to form that ‘sense of belonging’ to retain your teams. And we can’t say this enough, investments in employee wellness programming will not only act as a way to stave off staffing issues and inflationary wages, but when your team is healthier it’s also a cost-saver because fewer sick days will be taken (which may also reduce overtime pay), and ...
Future Foods for Hotels in 2023 and Beyond
Adam and Larry Mogelonsky | January 18, 2023
By Adam and Larry Mogelonsky Food and beverage for hotels is at a bit of an inflection point. On the one hand, we are still contending with all the inflationary wages, short staffing and supply chain headaches left over the pandemic. On the other, we have a recession year ahead of us where we still need to derive profits from the onsite eatery (or at least use the chef-driven restaurant concept to support hotel bookings). Innovation is the only way forward, and hopefully there’s a trend here that inspires you. Therein, the two of us trust that you are already investigating some of in vogue fusion cuisine trends, more vegetable-centric...
Using the Labor Data from Hotel Effectiveness to Minimize Costs and Turnover
Adam and Larry Mogelonsky | January 11, 2023
By Adam and Larry Mogelonsky While the pent-up demand from 2022’s travel recovery has now normalized, hotels are still mired by inflationary wages and high turnover. This presents a sweeping, existential issue for the industry on multiple fronts, with labor issues at the forefront of discussion heading into this year’s ALIS (American Lodging Investment Summit), happening January 23-25 in Los Angeles. For owners and investors, increasing labor costs mean less going to the bottom line which can disincentivize capex and product innovation. For operations, staying within budget can mean cutting corners elsewhere, ultimately impacting se...
Hotels Now Have a Critical Need for One-Stop Shop Platforms
Adam and Larry Mogelonsky | January 4, 2023
By Adam Mogelonsky, Larry Mogelonsky Often the personal can speak to the universal, so let’s start with a personal story of a 120-room, independent hotel that we were recently helping to resolve some tech issues. The key goal put forth by the managing director was to merge all guest data into a unified guest experience management system so that the property could ramp up packaging and upselling (pre-arrival and onsite) in order to drive total revenue per guest (TRevPAR) for when the post-pandemic demand surge had normalized. The problem was that the tech stack had become needlessly complex as single-use pieces were added iteratively o...
Rethinking How to Use the Minibar for Total Revenues
Adam and Larry Mogelonsky | December 21, 2022
By Larry and Adam Mogelonsky The minibar is not a guestroom amenity set in stone. In fact, there are ways to use it either to boost total revenues per guest or to help craft an even better hotel experience. First consider minibar technology. You can buy configurations that automatically debit the guest when an item is removed. This saves labor as it eliminates the need for physical review, automatically orders replacement product and syncs with accounting for guest billing. You can even hire out your minibars to third party services that will manage the entire process on your behalf. Thinking broader, the minibar remains a thorn in m...
Ten Questions to Evaluate Team Retention
Adam and Larry Mogelonsky | December 14, 2022
By Larry and Adam Mogelonksy Regardless labor, where do we stand as 2022 comes to a close? Wages are up, shortages are still rampant, industry turnover is a consummate challenge and guest demand is normalizing from the pandemic. Not a great place to be in when it comes to protecting your P&L. But what we are seeing and helping hotels implement is a better way of organizing teams so that hotels can fight against inflationary wages and churn with better corporate cultures. A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally p...
Where to Take Hotel QR Codes in 2023
Adam and Larry Mogelonsky | December 7, 2022
By Larry and Adam Mogelonsky Every hotel company has its tech priorities. One such technology that was thrust upon us during the pandemic was the quick ready (QR) code. Love it or hate it, vendors are now doing incredible things with them, and our hope is that from the use cases below you can pick what’s right for your hotels to implement sometime in 2023. As a start, consider these 10 ways that QR codes have helped hotel restaurants: 1. Saving on printing costs 2. Dealing with erratic supply chains that require sudden menu omissions or pricing increases 3. Reducing labor involved with handing out physical menus 4. Lowering averag...
The Need for Nature in Hotels to Ramp Up Wellness
Adam and Larry Mogelonsky | November 30, 2022
By Larry and Adam Mogelonsky Longevity hit the mainstream earlier this month when National Geographic (available on Disney+) launched its six-part miniseries, “Limitless with Chris Hemsworth” touching on life-extension techniques like stress management, intermittent fasting and extreme temperature exposure amongst others. Most notable perhaps was the episode where the actor had his genome sequenced to reveal that he is a dual carrier of the APOE4 mutation that puts him at elevated risk for Alzheimer’s, with a cellphone-less trek through nature proscribed as a preventative activity. The thought here is that the sights, sounds, smel...
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