Satisfying Customer Expectations: What About Employee Expectations?
Ana McFee | June 6, 2023
By Ana McFee Today's employee expectations Similarly to customers, employees' expectations have also evolved, and never more so than in the post-Covid/Gen Z landscape. Today's employees are prepared to switch careers or companies, and so expect more than just a regular paycheck and access to good benefits. From a talent retention perspective, creating equally tailored experiences for your employees as for customers will therefore help attract and keep the best talent and lead to improved productivity and business performance. It will above all communicate to employees, even as early as the hiring process, that company culture is geared...
Why Aren’t You Getting a Call for Job Interviews? (Part II) How to Build an Appealing LinkedIn Profile
Linchi Kwok | May 30, 2023
By Linchi Kwok Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile. Based on the research findings from my work, I want to emphasize that having an appealing LinkedIn profile has become increasingly important in today’s job market. I define an appealing LinkedIn profile as one that is: Free of spelling and grammar errors. Complete: with all essential sections filled (e.g., a profile picture, work experience, and education). Relevant: Having relevant work experience or educational background to the opening. ...
Why Aren’t You Getting a Call for Job Interviews? (Part I) Make Sure Your Resume Passes AI Screening and the 6-Second Test
Linchi Kwok | May 25, 2023
The unemployment rate is low. Our industry still faces an ongoing labor shortage challenge. Many restaurants and hotels struggle to fill vacant positions. Then, will restaurants and hotels hire just anyone applying for the job? If that is the case, why some of us have never heard any follow-up calls? Maybe we were unlucky by applying for a “ghost job” --- jobs employers do not want to fill. Alternatively, it was because we did not submit the “right” resume or failed to set up an appealing LinkedIn profile. It is time to review the resume-writing (this post) and LinkedIn (Part II or the next post) tips. Make Sure Your Resume Passe...
Lodging Interactive Launches Social Media Service to Help Hotels Find Job Candidates From Locally Targeted Social Media Users
Lodging Interactive | May 8, 2023
Lodging Interactive, an award-winning digital marketing, reputation management, and social media engagement agency exclusively serving the hospitality industry since 2001, has launched its HR omnichannel marketing service that aims to help hotels locate and recruit candidates for their vacant job positions. The new service leverages social media platforms, Facebook, Instagram, and Text Messaging to find job seekers in specific geo-targeted areas and then connects them with open job positions available at a property. Job seekers can access the job descriptions on their mobile devices and apply online. The completed applications are sent in ...
How Gen Z Work Ethic and Attitudes Are Impacting the Workplace
EHL Insights | May 2, 2023
Horizontal working modes typically imply, for example, that employees from department “A” be given regular opportunities to collaborate on cross-functional projects with employees from departments "B", “C", "D”, or “Z." You name them. When these cross-functional collaborations multiply throughout/across the organization, here is what you get in the short term: the sharing of new ideas, knowledge, and best practices. In the medium term, these cross-silo collaborations may even shape employees’ career development paths—that is, by helping them develop a wider panel of skills and expertise. When this happens, your organization s...
Shortage of Labor Is a Growing Concern as 65% of Hoteliers Look to New Technology to Solve the Problem
Bob Palloni | April 26, 2023
By Bob Palloni In case you haven’t noticed – the hospitality industry is short on labor. Perhaps this statement comes as no surprise; after all, hospitality is notorious for exceedingly high turnover amongst talent. The average turnover rate in the hotel industry is around 73.8%, and in 2020 69% of hoteliers reported difficulties in finding qualified candidates for their open positions. Unfortunately, this trend was notably worsened by the pandemic, as industries like hospitality were heavily impacted by the mass departure of workers. In fact, the AHLA revealed that over 4.3 million hotel jobs were lost in the United States alone. �...
Engaged Employees Lead to Engaged Guests
Adria Levtchenko | April 26, 2023
By Adria Levtchenko With the right tools and strategies in place, hotels can deliver exceptional service and exceed guest expectations while also fostering a happy and engaged workforce There is no question that hotel operations have been one of the greatest casualties of the persistent labor shortage continuing to impact businesses everywhere. Not only are many of today’s hotel workers overwhelmed by daily operations, but many are also not engaged with their properties beyond the surface level. When your hotel’s workers don’t have a connection to the property, it reflects negatively on the guest experience. Hotel workers are ...
The Best Languages to Learn for Business and the Hospitality Industry
Beata Lobertréau | April 25, 2023
By Beata Lobertréau Improving your employability with in-demand languages The hospitality industry, a sector with a wide range of business facets driven by serving an international clientele, needs employees who are multilingual and conscious of multiculturalism. Possessing more than one language skill makes you more marketable. Being more culturally appropriate and responsive is a great advantage when dealing with international clients. In the job market, multilingual hospitality workers are in demand; multilingual candidates may be offered job opportunities that are not open to others. Besides the top language, which is still...
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