J.D. Power | July 22, 2020
A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas and cozy bed linens. Today, hotel ads are filled with images of electrostatic sprayers, updates on new cleaning protocols and offers for free last-minute cancellations. These are smart moves, according to the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, which finds that meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction. “While the COVID-19 pandemic has certainly ampli...
Is the Hotel Industry About to Self-Destruct? Media Exposes Shocking Hotel Fails and Growing Guest Distrust
Alan Young | July 21, 2020
By Alan E. Young At the onset of the pandemic, the fall-out was immediate; in the span of a few weeks, hotel lobbies and airport terminals that were once bustling with travelers were left empty. Fear and distrust spread quickly, as did the realization that international travel may be off the table for an extended period of time. In response, hotels have been quick to announce big plans for enhanced cleaning and sanitation programs and policies to help guests feel safe enough to return. Every hotel large and small seems to be promoting new practices to reassure guests. However, hotels face heightened speculation and scrutiny as their c...
HotStats | June 16, 2020
COVID-19 has amplified the call for hotel cleanliness. Long after the virus is gone, the dangers of germs will linger in guests’ minds — producing anxiety with every sneeze, every handshake and every dubious surface. It’s up to hoteliers to both protect visitors and put their minds at ease. For hoteliers, the only way forward is through a fresh hotel cleanliness strategy. In this article, we’ll lay out a plan to not only keep guests safe, but also calm their nerves about virus threats. Here’s how to assure visitors of hotel cleanliness during and after COVID-19. Step 1: Reevaluate Your Deep Cleaning Plan Before the travel in...
Plungepacker | May 28, 2020
As The New England Journal of Medicine confirms Coronavirus in human stool, an innovative and cost-effective new solution addresses the risks for hospitality industry Wisconsin Dells, WI (May 28, 2020) – Industries across the globe need to adapt to the new standards to address cleanliness and hotels are no exception. Hygienic standards will be a top priority for hotel guests when they return, and current operational protocols will need to evolve to meet guest expectations to ensure they are safe and healthy at your property. Developers of the Plungepacker are announcing their hygienic transporting device for toilet plungers which ca...
Roberta Nedry | October 2, 2018
By Roberta Nedry Dark, dismal and dirty stairwells. Parking garages that are Gross! Elevators that are extremely eerie! Well, it is almost Halloween, so these may seem appropriate and in season, BUT these are not amusement park novelties. They are actually part of your hotels, your businesses and your environments all year long-YUCK! I am constantly amazed by the experiences in beautiful hotel lobbies, impeccable office buildings and delicious restaurants that come to a screeching halt when you enter one of these backstage areas for the same high-class setting. Why, oh why are these areas relegated to be the stepchildren of the establis...
January 20, 2016
St. Paul, MN USA – Hotels need to properly clean their jetted tubs, dishwashers and washing machines from the effects of biofilm and the contaminants biofilm growth promotes in these appliances. Hotels use and rely upon a battery of jetted tubs, dishwashers and washing machines to run their businesses. Mounting scientific evidence suggests that these appliances (and, more specifically, the improper design and/or cleaning of these appliances) are one of several primary hosts of contaminants that get and/or keep hotel patrons sick. A whopping 80% of microbial infections in the human body are related to biofilm. Common infectious pro...
Siegel Sez: When Tech Vendors Get COVID-19
Hotels to Healthcare (H2H) Medical Travel in India: A Cost Comparison of Procedures With the United States
The Most Expensive Summer Destinations in the United States
Fitch Ratings: New Single-Borrower Hotel CMBS Ratings Unlikely Due to Sector Performance
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