hospitality insights
Tourism Satisfaction: Importance, Measurability & Impacts
Hospitality Insights | January 8, 2020
How should we measure tourism satisfaction for businesses and destinations? And what key factors should we consider when consuming tourism indices? These questions and more were covered at EHL’s 3rd Annual Hospitality Finance & Economics Research Conference, with keynote speaker Dr. Gang Li. As a hospitality business leader, or destination management professional, what do you need to know about tourism? Does it help you to know where tourists go most and how much money that adds to the economy? Maybe so, but the most important factors for your business are what pleases tourists the most and what makes them grow your business as sa...
Sustainable Hotels: Learnings from Designing a Carbon-Positive Hotel
the authors | December 19, 2019
With over 60% of consumers world-wide worried about climate change, the notion of sustainability has become more pressing than ever. Designing a Carbon-Positive Hotel – Challenges From Single-Use Plastic Ban to Carbon-Neutrality: what practices should be embraced by sustainable hotels While working on the assignment of designing a climate positive hotel, we conducted research about the biggest carbon emitters and challenges of hotels. Our research concluded that greenwashing is one the biggest issues the industry is facing. Greenwashing is the act of companies trying to attract the growing green market through false public relations ...
Trends in Training: Simulating Engagement With Tech
Christina Tavares | December 17, 2019
The hospitality industry is incorporating more and more technology to facilitate employee training in different departments and levels. Virtual reality, augmented reality and simulation software are just some examples By Christina Tavares Innovation is creating or trying something new. It is a frequently used term in the rapidly-changing field of educational technology. For a teacher, innovation has many meanings. It can involve trying a new technology or teaching method, but also applying an existing technology or teaching method to a new context. This year, I used a simulation software in class for the first time. The softw...
The Hotel General Manager: Time for a New Job Description?
Demian Hodari | December 16, 2019
The hotel General Manager plays a crucial role in the hotel's performance. However his autonomy may vary depending on his education and the type of hotel he works in. By Demian Hodari The hotel General Manager (GM) is the person ultimately responsible for a hotel’s performance. A GM’s ability to make decisions and take action will thus have an important impact on his or her hotel’s operational and strategic results. GMs, however, may not always have the autonomy to make these critical decisions as the hotel’s owner and/or hotel management company (HMC) may in fact limit this through their own decision-making interventions. Th...
Teaching Sustainability in STEM and Hospitality Programs: Different Approaches…. Same World!
Laura Zizka | December 13, 2019
Sustainability is increasingly present in everyday life: what is the best way to include it in university courses to properly prepare students for the real world. By Laura Zizka It’s curious to write an article on two seemingly diametrically opposed educational programs. On the one hand, Science, Technology, Engineering, and Maths (STEM); on the other hand, hospitality. At first glance, there seems to be nothing in common with these studies. STEM students are scientists, engineers, techies, and mathematicians who base their decisions on facts and rigor; hospitality students ooze ‘people’ skills and find practical solutions to imme...
Ecosystems Strategy in the Age of Digitization
Dr Nicole Rosenkranz | December 10, 2019
How hospitality players are aligning their business models to a changed play field. By Dr. Nicole Rosenkranz The transformation of the hospitality industry is relentlessly progressing. In the past 20 years the hospitality landscape has seen the inception of service providers like OTAs, the creation of new market segments, like online private rental platforms, and more recently a proliferation of digital services ranging from revenue management to advanced customer interfaces. The effects of an increased proliferation of digital solutions have challenged many traditional hotels in the industry, driving a new momentum where classic busi...
How to Empower Women in the Workplace: Be True to Your Values and Purpose
Catherine Rey | November 26, 2019
From navigating personal change in the workplace with empathy, to working on your leadership skills and owning your mindset, impressive women share their journeys at the Forbes Women's Summit. By Catherine Rey The Forbes Women’s Summit which took place in September in Zurich was a wonderful get-together of some really impressive women. My favorite moment of the summit was the moving speech from Bâloise CEO Angela Matthes. She spoke about her own transition and how change is not something you do for yourself and it is also of high impact for the people around you, people you work with. You may have prepared yourself for many years, ho...
Hotel Brands: Who Owns What?
Jennifer Luo | November 25, 2019
Hilton, The Ritz-Carlton, Marriott, Wyndham, Hyatt, and so many more - discover the names behind the hotel brands. By Jennifer Luo #1. Marriott International Inc. Brands Marriott International - Overview Properties: 6,906 Rooms: 1.32 million Number of Countries: 130 Revenue 2018: $20.8 Billion Four categories of hotel brands make up Marriott's portfolio: Luxury: Bespoke and superb amenities and services Edition, The Ritz-Carlton, JW Marriott, The Luxury Collection, W Hotels Worldwide, St Regis Hotels & Resorts, Bvlgari Hotels & Resorts. Premium: Sophisticated and thoughtful amenities and services. ...
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Breaking News
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Hilton Launches Lifestyle Brand Tempo by Hilton
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The Guestbook CEO James Gancos Chosen to Join Expert Panel at HSMAI Marketing Strategy Conference
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