hospitality hiring
4 Tips to Attract & Retain Gen Z Employees
Mark Lewis-Brown | April 9, 2024
By Mark Lewis-Brown The hospitality industry is no stranger to evolution, and after surviving the chaos of the COVID pandemic and the aftermath, hoteliers are much more adept at pivoting as new trends and developments push the hospitality industry in new directions. 2024 has already ushered in a great deal of change, as consumer booking trends change and many of the top global economies experience contractions, but as always, there will be many other shifts that will impact the hospitality industry over the coming years; one of the most significant changes that we are currently experiencing comes with the entry of Gen Z into the workforce, w...
11 In-Demand Hospitality Resume Skills
Frank Giannotti | August 30, 2023
By Frank Giannotti To increase your chances of getting hired in hospitality, it's important to make sure your CV showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality resume skills to stand out from other applicants. AI recruitment software has many advantages for hiring managers and applicants, for example, it removes any biases or prejudices making the process much fairer. On the other hand, fancy formatting and conveying personality won't go as far. If an AI Bot is screening your CV, here's a handy list of terms they want to see and why it matters. ...
5 Strategies to Win 78% or Greater Employee Engagement
Beekeeper | June 13, 2023
By Cris Grossmann, CEO and co-founder, Beekeeper Frontline workers are the engine that drives business. Around the world, 80% of all workers serve on the frontline, working in industries such as construction, hospitality, manufacturing and retail. However, companies are struggling to hire and retain top talent. Frontliners are experiencing rising food, housing and childcare costs due to inflation, causing them to job-hop or take on extra work. Nearly 70% of Americans are looking for a second job to keep up with widespread price increases. Leaders are seeking to engage a multi-generational workforce, including younger staff who have diff...
10 In-Demand Hospitality Resume Skills
Frank Giannotti | December 21, 2022
By Frank Giannotti Is your resume good enough to stand out to a hiring manager or an artificial intelligence bot that's doing first round screening? Optimize your CV with the skills that hospitality managers are looking for. AI recruitment software has many advantages for both hiring managers and applicants, for example they remove any biases or pejudices making the process much fairer. On the other hand, fancy formatting and conveying personality won't go as far. If an AI Bot is screening you CV, here's a handy list of terms they want to see and why it matters. Luckily including key terms in your resume to show off your most pertinan...
It Is Time to Be True Leaders!
Vanguélis Panayotis | December 6, 2022
By Vanguélis Panayotis A career is a lifetime achievement - from early days in one's career all the way to maturity, expectations will inevitably evolve for those who have chosen the industry. It is our duty to adapt to these expectations. Whatever they might be, we all search for meaning. As an industry, it is up to hospitality to bring this meaning to its employees. Therefore, many stakeholders have become involved in helping communities, implementing concrete actions to preserve the planet and addressing (gender) diversity. Let’s remember that tourism accounts for 10.3% of global GDP and also more than 300 million jobs worldwide*. ...
Managing the Talent Gap: Sparking Passion for Hospitality in Gen Z
EHL | November 22, 2022
While the hospitality industry suffers from a talent shortage due to the pandemic and a shift in its attractiveness as a career, General Managers (GMs) need to implement new talent management strategies, particularly towards Gen Z workers. We spoke to 22 GMs leading luxury hotels both in Switzerland and internationally (Spain, France, Thailand, Hong Kong, Malaysia, United Arab Emirates, Saudi Arabia) to understand how they are addressing this talent shortage issue and their experiences of working with Gen Zers. Understanding Generation Z and their view of hospitality It’s important to note that the pandemic was the first major global ...
Transformational Resilience in the Hospitality Industry
EHL | November 15, 2022
Vacant positions - why so many? For Laura Hingel, Vice President of Talent Management at Accor Group, “in this war for talent, we’re seeing huge disruptions in our service: hotel restaurants can’t open for lack of staff and are ‘walking’ guests to Starbucks for breakfast.” All segments are suffering. The phenomenon is global but also local, affecting bus drivers in Paris, lifeguards in NYC public pools, and nearly all sectors of the hospitality industry. Roughly 10% of her company’s open positions are unfilled worldwide, with this number jumping to 15% in Europe. Why? There are many reasons, including: People are afraid o...
Can the Hospitality Industry Recover?
Lex Fuller | June 20, 2022
By Lex Fuller Over the past two years, the hospitality industry has had to make major changes to deal with the many difficulties it has faced due to the COVID-19 pandemic. The most notable hurdle for the hospitality industry has been the labor shortage. With the dangers of COVID-19, it has been increasingly difficult for hotels to find and keep employees, causing the hospitality industry to make adjustments in order to compensate for the loss of on-sight workers. This leaves us with the following question, will the hospitality industry ever go back to the way it was before the pandemic? While things are opening back up after a long batt...