guest technology

How Viceroy Los Cabos Creates an Immersive Guest Experience

ALICE | February 5, 2019

ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is the latest to begin standardizing their operations through the ALICE platform. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. The Viceroy Los Cabos property is a stunning dreamscape with minimalist architecture from renowned Mexican archit...

NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

ALICE | January 8, 2019

ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience PUNTA NIZUC, Cancun, Mexico, January 9, 2018 – NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software p...

Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership

ALICE | November 7, 2018

Partnership offers hotels a suite of tools to manage their properties and interact with guests Los Angeles, CA (November 7, 2018) — Intelity, the global travel industry's leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry's leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests. Through Intelity's enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE's o...

Volara Adds Accuracy Engine to Better Interpret Hotel Guest Requests of Alexa

Volara | October 16, 2018

Patent-pending technology provides a translation layer between what Alexa hears and the request shared with the hotel New York — October 16, 2018 — Volara – the voice hub for the hotel industry – has developed a patent-pending technology that will help Amazon's Alexa excel in the complex hotel environment. As hotel guests bring their own colloquialisms, accents, and verbally convey their intents to hotels in a myriad of ways, Volara's new Accuracy Engine enables Alexa to satisfy their commands appropriately and with greater precision. Volara's Accuracy Engine leverages robust data sets, contextual awareness, AI ...

It’s Budget Season… Are You Ready?

Intelity | September 17, 2018

"As the summer winds down and the 2019 budget season ramps up, hoteliers need to bring technology to the forefront of their capital plans." Studies show mobile solutions from Intelity and KEYPR are high on guests' wish lists for 2019 According to Hospitality Technology's 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests' technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features ...

Approaching the Tech Buffet Without Getting Sick

Margaret Ady | September 13, 2018

How to build a tech stack based on what your guests need (instead of just what's available) By Margaret Ady Don't lie; you know you've done it. I sure have. The hotel breakfast buffet. You're so hungry and there's so much food. You want your money's worth. Each station looks better than the one before it, and those decorated plates piled with pancakes the size of your head make it all too delicious to pass up (I usually have these as my "dessert course"). How can you say no? Decision fatigue kicks in, your better sense of judgement goes out the window, and you go after that buffet like a boss instead of th...

Provenance Hotels Partners With Eleven and Blueport to Deploy Personal Area Networks for Seamless Casting in the Guestroom

Provenance Hotels | March 12, 2018

Portland, Ore. (March 12, 2018) – Provenance Hotels announced today its partnership with Eleven Software and Blueport Inc., both leading hospitality technology providers, to enable seamless casting from guests' mobile devices to in-room TVs at its award-winning Hotel deLuxe in Portland, Ore. The solution brings together secure personal area networks (PANs) from Eleven and Blueport's deployment of X2 cutting-edge casting capabilities to create an at-home experience in the guestroom. "At Provenance Hotels, we are focused on creating guest experiences that are unique and personalized," said Klaudio Simic, vice president of operations...

Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

ALICE | November 14, 2017

ALICE, the hospitality industry's leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone as Senior Sales Executive for the Midwest and Toronto. Leigh joins ALICE at a time of rapid growth for the company, following its $39M Series B funding in August, and the company's acquisition of concierge technology rival GoConcierge the following month. Leigh will help ALICE grow the brand and open new markets for the company. Leigh comes to ALICE from TravelClick, where for the past five years, Leigh consistently scaled company ranks, becoming an expert in hotel e-commerce, distribu...