guest satisfaction

/Tag: guest satisfaction

guest satisfaction

CallTek Introduces the Odyssey Cx Comprehensive Call Center Platform at HITEC

CallTek | June 18, 2019

Hospitality Technology’s First Step in Guest Satisfaction Minneapolis – HITEC 2019 (June 18) – CallTek, the technology industry’s preferred white label support company, introduced a comprehensive call center insight platform, Odyssey Cx, at the HITEC hospitality technology conference in Minneapolis. The proprietary cloud-based platform records and analyzes every voice interaction, providing the industry with most extensive understanding of the guest experience when communicating with voice agents for reservations and technical support. Hospitality Technology professionals at HITEC in Minneapolis can experience Odyssey Cx at the...

Beekeeper to Talk ‘Talent’ and How Technology Can Attract, Retain Employees at HITEC

Beekeeper | June 6, 2019

Join Connie Rheams on June 19th at 2:00 p.m. on the HITEC Minneapolis show floor to discuss how operations-focused communication strategies help hotels thrive and keep employee satisfaction high; Visit Beekeeper in Booth 919 San Francisco, June 6, 2019 — Hoteliers looking for proven ways to attract and retain top talent should plan to attend a breakout session at HITEC Minneapolis this month led by Beekeeper. "Hospitality: The People Business" will take a hard look at employee engagement and how operations-focused communication strategies will help hotels thrive and keep employee satisfaction high despite current low unemployment rates a...

Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova

Johnson Hospitality | March 20, 2019

New Internet Solution Enhances Guest Experience and Meets Brand Standards CHICAGO (March 20) – Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of high speed internet access (HSIA) at the Fairfield Inn & Suites by Marriott in Rancho Cordova. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet. Cloud5 is a top ranked Marriott Internet supplier. Serving the full-range o...

New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

ALICE | February 5, 2019

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay. The "Hotels at Face Value" report, commissioned by ALICE and conducted by third-party research firm YouGov, also revealed the changing expectations of modern hotel guests. Modern Hotel Guest Priorities According to the research, when booking hotels nearly three in five (59 percent) guests who prioritize amenities care m...

2019 Hotel Trends: The Power of Personalization and Building Personal Connections

Benoit Jolin | January 23, 2019

By Benoit Jolin January 2019 What happened to brand loyalty? Today's consumers have been trained to research products and prices, read reviews and make educated and discerning purchase decisions. To reach and engage customers in 2019, and to appeal to their personal needs, companies need to deeply understand what today's consumers value most. This is especially true in travel – because experiences have taken priority over possessions as a path to happiness and fulfillment. Personalization has become the "new thing" to drive traveler satisfaction, and machine learning (ML) is the powerful and positive disruptor in the hospitality i...

How Does Your Restaurant Account for Allergies

Larry Mogelonsky | October 3, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Food allergies are not only commonplace nowadays but continue to become more prevalent, particularly in a North American context. This means that allergic considerations will only become more prevalent as millennials and post-millennials come to dominate the travel economy as well as the workforce. Those individuals who are known to have certain afflictions are well-aware of the challenges they face – the common ones being peanuts, fish, shellfish, eggs, tree nuts, dairy and soy, but can also include seemingly more innocuous examples like garlic, red meat, wheat, berries or ce...

Intelity Helping Hotels Boost Guest Satisfaction Scores With Its ICEapp and ICEbedside Tablets

Intelity | August 1, 2018

Study shows hotels adding mobile tablets to guestrooms can boost satisfaction by 47 points and those featuring a mobile app can drive approval ratings by 58 points [Orlando, Fla. – August 1, 2018] — 2018 is shaping up to be a pretty good year. A recent article published by Lodging magazine reports that "across the board, hotels are making their guests happier than ever." Citing results from a newly released J.D. Power 2018 North America Hotel Guest Satisfaction Index study, "overall satisfaction for the industry increased eight points to 825 on a 1,000-point scale." Guestroom technology is one contributing factor to hotel-s...

Nordic Choice Hotels Gives ALICE Insight to Their Particular Brand of Scandinavian Innovation

ALICE | July 30, 2018

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across their diverse portfolio of hotel brands. With investigations into everything from space travel to food nanotechnology, it's no wonder why Nordic Choice Hotels is one of Norway's top 10 most innovative companies. In 2017, Nordic Choice Hotel adopted ALICE's hotel operations platform to help elevate their guest satisfaction and operational excellence. ALICE's Co-founder and President Alex Shashou sat down with Nordic Choice's Head of Business, Christian Lundén, to discuss...

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