guest engagement

Isla Bella Beach Resort Partners with InnSpire to Provide a World-class Guest Experience

InnSpire | June 5, 2019

Marathon Keys' newest luxury resort, Isla Bella, utilizes the InnSpire Digital Guest Journey solution to enable guests to easily access all that the property has to offer. Stockholm and Marathon, Fla., USA – June 5, 2019 – InnSpire, a leading provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality industry, has been selected by Isla Bella Beach Resort in Marathon, Florida, to deploy its comprehensive Digital Guest Journey platform for guest engagement at the luxury oceanfront property. Since opening in April 2019, Isla Bella Beach Resort has quickly garnered the att...

Why You Should Integrate SMS in Your Hotel’s Engagement Strategy

Mathieu Pollet | May 21, 2019

Ten Golden Rules to SMS Hotel Guest Engagement By Mathieu Pollet INTRODUCTION SMS is one of the most personal communication channels and by far the fastest one. It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay. Surprisingly though, most hotels don't use SMS at all to interact with their guests. We have been working with hotels and implementing data management solutions and guest engagement solutions for years, and today we want to share some tips on how to improve the guest experience, engagement, and loyalty. FACT...

Angie Hospitality Acquires Roxy, Consolidating Advanced Voice-Enabled Solutions for the Global Hospitality Market

Angie | May 9, 2019

Creator of hospitality's award-winning guest room virtual assistant completes acquisition of leading competitor. San Jose, Calif. – May 9, 2019 – Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, has completed its purchase of the assets of Roxy, a competing provider of speech-enabled virtual assistant technology for the hospitality industry. As part of the agreement, Angie Hospitality will assume management and support of all existing Roxy installations and customers worldwide. In an email to customers, Angie committed to a seamless experie...

What Hotels Can Learn From Delta Airlines About Personalized Guest Engagement

Doug Kennedy | May 3, 2019

By Doug Kennedy My career as a hotel industry trainer and conference speaker keeps me on the road nearly every week, so I try to take advantage of every available travel perk. Living in the Ft. Lauderdale / Miami area, I am fortunate to have two major airports within 35 minutes, and with this being a popular tourism destination there is a wide selection of non-stop flights. Therefore, I cannot always remain loyal to just one airline because it's hard to justify wasting time taking a connecting flight, or perhaps spending an extra night on the road, just to earn miles. As a result, I have premium status with several airlines each year. I...

Study Shows Voice Technology Is the No. 1 AI Investment Choice Among Hoteliers in 2019

Volara | April 23, 2019

Volara's software turns consumer-grade voice assistants into hotel-grade business tools New York — April 23, 2019 — The 2019 Lodging Technology Study reports that 2019 is the year "hotels gear up for the age of augmented authenticity." With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it's clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going to engage guests through the channels they're most comfortable using. Volara – the voice hub for the hotel industry – cautions that embracing AI ...

INTELITY to Attend HITEC Minneapolis

INTELITY | April 23, 2019

The company will highlight the strength of its end-to-end platform at the world's largest hospitality technology show Los Angeles, California (April 23, 2019) – INTELITY™ announced today it will exhibit at HITEC Minneapolis, which will take place this June 17-20. The company, known for offering the most robust and fully integrated guest engagement platform in hospitality, will unveil its newest platform enhancements centered around its staff-facing solutions and in-room tablet. INTELITY is well known for its guest-facing solutions and was named the "Official Mobile and In-Room Technology Provider" by Forbes Travel Guide for ...

3 Ways to Serve a Customer Even When We’re Not at Our Best

Steve DiGioia | April 16, 2019

By Steve DiGioia As I lay in bed, coughing and sneezing from a cold, dreading even going to the kitchen for a glass of water because of aches and pains from my unseen tormentor, I'm comforted knowing, "boy, I'm sure glad I don't have to go to work today". But what if I did? How would I be able to serve my customers with these rotten cold symptoms? That's the question every service provider must answer on those days when we're not at our best. Service doesn't end when we're sick or tired. It continues through snowstorms and divorces. It is shared by all who expect to be valued, not for our money but for our humanity. But humanity can be ...

YOTEL Makes INTELITY a Brand Standard

INTELITY | April 9, 2019

INTELITY to power the innovative, UK-based hotel company's enterprise brand mobile app Los Angeles, California (April 09, 2019) – INTELITY™, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with a superior guest experience and streamline daily operations. YOTEL's new mobile brand app and mobile key capability, powered by INTELITY, will give guests the conv...