guest engagement
Cendyn Announces Partnership With OpenTable to Integrate Hotel Reservation and Dining Data Into a Unified Guest Profile
Cendyn | June 28, 2022
The new integration between the restaurant platform and Cendyn’s eInsight CRM gives hotel restaurants the ability to recognize, reward, and incentivize their most loyal guests through their dining experiences Tuesday, June 28, 2022 – Boca Raton, FL – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce its partnership with OpenTable, a leading restaurant platform, to allow hotel and resort restaurants the ability to link key guest, dining and loyalty CRM data across both restaurant and hotel guest profiles. The new integration between Cendyn’s eInsight CRM and OpenTable provides visibi...
Maestro All-In-One PMS Solution Provider Rolls Out the Red Carpet at HITEC
Maestro | June 28, 2022
Web browser-based cloud and on-premises PMS provider giving hoteliers the VIP treatment in Booth 1325 as they showcase their All-In-One PMS suite of modules and latest innovations in their Mobile Guest Engagement and Mobile Staff Operations Line, a NEW Frontline User Tablet Application, and NEW Integrated Technologies Orlando, June 28, 2022 — Today at HITEC Orlando, Maestro will roll out the red carpet to tradeshow attendees looking to see the latest in cloud and on-premises Web browser property-management systems. On display in Booth 1325 at the Orange County Convention Center will be the complete line of Maestro PMS mobile, tablet and ...
Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey
Cloudbeds | June 27, 2022
No. 1 PMS and No. 1 guest messaging platform join forces to integrate guest engagement solutions seamlessly into day-to-day lodging business operations (SAN DIEGO) — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced today at HITEC 2022 the acquisition of the industry’s leading guest engagement solution, Whistle. Together, the companies will integrate their best-in-class technologies to remove friction points in the guest journey through a single platform. “The term contactless is becoming far too synonymous with hospitality,” said Rich...
Virgin Hotels Edinburgh Partners With InnSpire to Offer Cutting-Edge Guest Experience, Casting and Contactless Service Capabilities
InnSpire | June 23, 2022
Innovative global brand draws on InnSpire’s advanced connectivity, casting, and seamless hub integration capabilities to attain the pinnacle of guest satisfaction, convenience and safety across the entire guest journey. EDINBURGH – June 23, 2022 – InnSpire, the leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, today announced the latest integration in its partnership with Virgin Hotels through the implementation of its comprehensive suite of guest connectivity, entertainment and contactless-enabled solutions at the ne...
Another Lesson on How to Handle Angry Customers: Don’t Smell the Milk
Shep Hyken | June 15, 2022
By Shep Hyken At a recent conference, I enjoyed an interview with a business owner who shared some of his customer service philosophies. His name is Jake, and he is a very smart guy. He taught several lessons that day, but the one that stood out was how he handles angry customers. Specifically, it was a lesson he called Don’t Smell the Milk. Early in Jake’s career, he worked at a grocery store. His manager taught him how to respond to a disgruntled customer. The example he used had to do with a customer who wanted to return a spoiled carton of milk. If a customer claims to have a carton of spoiled milk, the natural reactio...
How to Win Guest Loyalty for an Eco-Conscious World
Ellis Connolly, Chief Revenue Officer, Lassie | June 15, 2022
How independent hotels can deliver highly personalized and eco-conscious rewards that delight guests and demonstrate shared values By Ellis Connolly Chief Revenue Officer, Laasie The topic of climate change and sustainability has reached a fever pitch. The WHO predicts a $2-4 billion USD cost to public health, and it’s viewed as a national responsibility. From battery-powered cars to eliminating single-use plastic and embracing a more climate-friendly lifestyle, a worldwide commitment to sustainability is taking shape. As green initiatives continue to take the world by storm, we quickly realize that no industry is exempt from it...
Clairvoyix and Fetch Partner to Bring On-Property Guest Communication and Incident Reporting to The Wallace
Clairvoyix | June 9, 2022
Leading hotel marketing automation system provider utilizes their Oracle Hospitality Integration Platform (OHIP) expertise to bring big dividends to their partner Fetch and The Wallace NYC. LAS VEGAS, NV (June 9, 2022) – Vendor partnerships come in many forms, but the best ones bring true added value to their client properties. In the case of The Wallace, a luxury hotel in New York City, the property is benefiting from Fetch’s industry leading guest engagement platform made possible by utilizing the Clairvoyix OHIP connector for Oracle Hospitality OPERA Cloud. “The Wallace saw the value in our guest engagement solution, but as a...
Kimberly Berry Appointed as Director of Digital Business Development for Bella, The Virtual Hotel Agent, Travel Outlook’s New AI Powered Service
Travel Outlook Premium Hotel Call Center | April 6, 2022
Santa Fe, New Mexico (April 2022): Travel Outlook Premium Hotel Call Center® today announced that Kimberly Berry has been promoted to Director of Digital Business Development at Travel Outlook, overseeing sales and implementation of Bella™, The Virtual Hotel Agent™. Kimberly Berry joined Travel Outlook in 2020 from Hilton Hotels, where she worked as General Manager for three years. Kimberly Berry brings her experience in sales and guest relations in the hospitality industry to Travel Outlook to further improve Bella™ and its practical customer service applications for the hospitality industry. In addition, while working in Hyatt ...
1
Technology
2
Operations
3
Market Reports
4
Industry Happenings
5
All Things Independent
Today's News
Cloud5 Showcases End-to-End Conference WiFi Services at HITEC 2022 to Ensure Hotel Success With Returning In-Person Meetings and Events
Actabl Debuts as Industry’s First Integrated Hotel Operations, Business Intelligence and Labor Management Platform
Hotel Internet Services Reveals Evolving Guestroom Entertainment Expectations with Publishing of In-Depth White Paper at HITEC Orlando
ASSA ABLOY Global Solutions Demonstrates Next-Generation Hotel Door Lock Capabilities with Official Launch of VingCard Novel at HITEC 2022
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.