guest communication
Navigating the Complex World of Conversational AI – Part 2
Travel Outlook, the premier hotel call center™ | July 16, 2024
AI's Role in Hospitality: Enhancing Guest Experience with Conversational AI By John Smallwood, President of Travel Outlook July 2024 As the hospitality industry continues to evolve, Artificial Intelligence has emerged as a powerful tool that allows hoteliers to unlock new levels of efficiency. Not all AI is created equal, and what works for one industry may not work for another. In our previous post, we explored the fundamental questions hoteliers should ask when considering AI solutions, focusing on how AI can provide guests with a warm, engaging, and personalized experience. Continue reading below as we dive into the conversati...
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn | June 25, 2024
Cendyn CRM integration with Glowing offers connectivity to all messaging platforms with personalized messaging and AI-generated recommendations that synchronize to the master guest profile Boca Raton, Florida – 25 June 2024: Cendyn, a global integrated hotel technology and services company, has partnered with Glowing,a provider of omnichannel messaging solutions, to help hoteliers facilitate more meaningful conversations with their guests. This collaboration aims to transform how hoteliers communicate by providing an integrated system to manage communication across various channels, including WeChat, Line, WhatsApp, Telegram, Messenger...
How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
Audrey MacRae | June 18, 2024
Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844 By Audrey MacRae Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay and depart with a review in mind. However, travelers have often been known to leave reviews mid-stay as issues or surprises challenge and delight them. Operators who fail to account for these guests are open to allowing negative reviews to color their proper...
More Preparation, Communication and Control: Hyatt Reveals Survey Findings on the Hotel Stay Needs of Neurodivergent Travelers
HYATT | April 25, 2024
Hyatt collaborates with KultureCity for a survey of more than 1,000 neurodivergent individuals and caregivers to drive research-supported action CHICAGO (April 25, 2024) – One in every four individuals in the U.S. has a sensory need or an invisible disability according to KultureCity, including those with autism spectrum disorder, dyslexia and attention-deficit disorder. With more than 90% of neurodivergent individuals and caregivers of neurodivergent individuals in the U.S. planning to travel at least one night this year, a new survey* led by Hyatt finds hotels can make their travel journeys, from pre-arrival to check-out, more seam...
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
Maestro | January 24, 2024
Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board MARKHAM, Ontario, Jan. 24, 2024 — Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS. This complete, seamless engagement h...
Spark by Hilton Leverages Think Simplicity at Germantown, DC Location
Think Simplicity | December 5, 2023
Think Simplicity’s communication system provides rebranded hotel with end-to-end communication hardware and software platform BONITA SPRINGS, Fla., Dec. 5, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today Spark by Hilton™ will utilize the company’s communication platform at its Germantown Washington DC North location. Spark offers modern hospitality at a budget-friendly price. The brand brings to the metropolitan DC market a fresh, practical, and comfortable alternative for travelers seeking a convenient and high-q...
Clairvoyix Announces a Room Block Email Confirmation System and Room Block Customer Service Tool for OPERA Cloud
Clairvoyix | November 29, 2023
The latest OPERA Cloud enabled solution from Clairvoyix allows properties who book rooms and events without meeting space the ability to offer comprehensive email confirmations without the need for a sales and catering system. LAS VEGAS, NV (November 29, 2023) – Continuing their strategic objective of leveraging the Oracle Hospitality Integration Platform (OHIP), Clairvoyix has addressed a significant problem for OPERA Cloud properties that do not have traditional meeting space, yet they book room “blocks” and associated events, dining, entertainment, and other activities. Presenting this aggregated block information on a reservatio...
Travel Outlook’s Omnichannel Telephony Enhances Guest Service and Reduces Hotel Labor Expense
Travel Outlook The Premier Hotel Call Center | October 19, 2023
SANTA FE, NEW MEXICO (October 2023): In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. Travel Outlook understands that communication is the cornerstone of success in today's fast-paced business world, and their omnichannel telephony adapts to a hotel’s unique requirements and helps them stay ahead of the competition. The omnichannel system brings together the best of bo...