guest communication

/Tag: guest communication

guest communication

Walker Hotel Chooses a Multi-Property Operations Platform for Its Expansion

ALICE | May 7, 2019

Walker Hotel will be expanding its ALICE partnership with its soon-to-open Tribeca location after celebrating a fruitful implementation at Walker Hotel Greenwich Village. Walker Hotel Tribeca is slated to open in Spring 2019 and will use ALICE to streamline staff communication, manage productivity, and execute service promptly on maintenance and guest requests. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Walker Hotel Greenwich Village implemented ALICE in May 2017 and has seen great improvements in their day-...

“We Love ALICE Because It’s a One-Stop Shop”

ALICE | March 19, 2019

ALICE has helped eliminate teething pains for the recently-opened EXchange Hotel Vancouver by introducing seamless internal communication for staff and a convenient application for guests. The newly-opened EXchange Hotel Vancouver has chosen ALICE to optimize hotel operations and enhance the guest experience in Vancouver's first LEED Platinum Heritage Conversion. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and te...

Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019

ALICE | February 26, 2019

The hotel operations startup has held this distinction since Forbes Travel Guide began their endorsement program in 2017 ALICE, the hospitality industry's leading operations platform, has been chosen by Forbes Travel Guide (FTG) as their Brand Official Staff Operations Technology for 2019. ALICE has held this distinction since FTG created their Brand Official program in 2017. This recognition is, once again, confirmation of the platform's ability to meet and promote the highest standards of hospitality at some of the world's most excellent hotels. The FTG Brand Official program is designed to point the world's best hoteliers towards pro...

Bahia Hotel & Beach House Takes Service and Operations From ‘Great to Excellent’

ALICE | February 13, 2019

Adopting ALICE means that all staff and guest communication at Bahia Hotel and Beach House is now harmonized under one roof. Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to implementing ALICE, staff at Bahia Hotel used a variety of different channels to commun...

Go Moment Wins 2019 HEDNA Innov8 With Smartconcierge Ivy®

February 5, 2019

Showcasing the power of AI to enhance and measure guest experiences, increased upservice revenues, and reduced staff disruptions, Go Moment goes home with the exclusive win SANTA MONICA, CA (FEBRUARY 5, 2019) – Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy® – today announced that it has won the prestigious HEDNA 2019 "Connected Like Never Before" Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology provide...

How Viceroy Los Cabos Creates an Immersive Guest Experience

ALICE | February 5, 2019

ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is the latest to begin standardizing their operations through the ALICE platform. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. The Viceroy Los Cabos property is a stunning dreamscape with minimalist architecture from renowned Mexican archit...

Smartconcierge Ivy® Selected for 2019 HEDNA’s Innov8 on Jan 30

January 24, 2019

Hoteliers will learn the power of AI to enhance guest experiences, increase upservice revenues, reduce staff disruptions and to quantify it all with Ivy SANTA MONICA, CA (JANUARY 24, 2019) – Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry – its smartconcierge, Ivy® – today announced that company CEO Raj Singh will be presenting Ivy's technology at the 2019 HEDNA "Connected Like Never Before" Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy's role in the evolving guest service eco-system during HED...

ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands

ALICE | January 23, 2019

ALICE, the hospitality industry's leading operations technology platform, is excited to announce Alissa Hendel has joined the company as SVP for Strategic Partnerships and Brands, reporting directly to ALICE's CEO, Justin Effron. She will be responsible for growing distribution of the ALICE platform to large enterprise accounts and partners. "We are pleased to welcome Alissa to the ALICE family," said Justin. "Alissa has a proven track record of partnering with leading hotel brands to drive strategic and operational value across the hospitality industry, and we're excited to leverage her industry knowledge and expertise at ALICE." Aliss...


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