guest amenities
Spa Revenue Management: The Art of Pricing Optimization for Spa Services
Cheryl Sott | June 12, 2024
Effective pricing strategies are the cornerstone of spa revenue management. While price controls are still largely a manual endeavor in the spa industry compared to the more sophisticated automated programs employed for hotel rooms and airline seats, there are a number of pricing levers including dynamic, real time, advance, and last-minute pricing strategies that can be used to build your spa revenue management program. Let’s explore. 1. Setting Competitive Spa Prices Spa Revenue Management begins with setting competitive prices that attract guests while ensuring profitability. For instance, you analyze the local market and determine th...
Luxury Hotel Marketing: 5 Key Strategies to Succeed
June 5, 2024
Infinity pools with breathtaking views, spacious beachfront bungalows, exclusive spa treatments, Michelin-star restaurants, exquisite design, and exemplary service are all elements we typically associate with luxury hotels. But how do you communicate the elements that make your hotel exceptional to prospective customers? To be effective, your luxury hotel marketing strategy must tell a story that shows your customers what sets you apart and makes the experiences you offer unique. Importantly, you must actively target a distinct group of customers and ensure your messages appear in all the right places. In this article, we’ll explore t...
The New Frontier of In-Room Tablets + AI Is Here and It’s Impacting Hotel Operations, Starting With Housekeeping
Neil Schubert | March 12, 2024
AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages By Neil Schubert Imagine a businessman traveling from Italy to America. Upon entering his room for the first time, the man is greeted by name by an AI concierge who proceeds to converse with him in his native language, (i.e. Italian). The woman on screen is speaking fluent Italian, but he detects a slight American accent. He begins to converse with her, asking if she could help him order food. A room-service ordering screen appears, but the woman says she can take h...
Beyond the TV: Hotel In-Room Entertainment Has Evolved
Robert Mandelbaum | February 6, 2024
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DAZN Selects PPDS – Teaming Up to Bring the World’s Largest Sports Streaming Platform to Hotel Rooms Exclusively on Philips MediaSuite TVs
PPDS | February 1, 2024
New partnership sees Philips MediaSuite from PPDS become the first dedicated hospitality TV to feature the DAZN app – used by more than 300 million people monthly – bringing more than 30,000 live sports and entertainment events to hotel rooms around the world, for the first time. PPDS is delighted to announce a new partnership with DAZN – the world’s leading sports entertainment platform and Europe’s largest football broadcaster – to bring its live and on-demand content streaming services into hotel guest rooms for the first time, exclusively via Philips MediaSuite hospitality TVs. Set to be unveiled an...
Getting Rates Above $750 Then Above $1000 Per Night
Adam and Larry Mogelonsky | January 24, 2024
By Adam and Larry Mogelonsky In the realm of luxury properties, charging around the $500 per night price range has come to be expected for any brands around the world since the pandemic, but the pursuit of rates exceeding $750 or $1,000 per night is now a strategic objective. But with great rate comes great expectations. Ergo, owners and operators in this space understand that guests paying in this premium range demand more than just the basics. Guest expectations for this $500 to $750 range encompass not only a remarkable lobby and well-appointed rooms but also enhanced services and upgraded amenities. Premium dining and spa services a...
Ten Room Features to Help Guests With Insomnia Conditions
Adam and Larry Mogelonsky | January 17, 2024
By Adam Mogelonsky, Larry Mogelonsky Sleep tourism is in vogue and will be for quite some time because many travelers now value getting good sleep to prioritize their health and wellbeing. With that in mind, we can look beyond just some of the fancier amenities that hotels are developing and look more specifically at insomnia-like conditions with these ten features. With a big emphasis to start, both of us are not trained medical professionals. These ten features are ideas that we’ve come up with after reading extensively on the root causes of insomnia and how hotel guestrooms or hotel spaces can be redesigned in a value-engineered wa...
Hotel Kryb I Ly Kro Adopts GuestCast to Address Influx of International Traveler Entertainment Preferences
Hotel Internet Services, Inc. | December 12, 2023
Danish property sidesteps costly television replacement fees while providing travelers with ultimate personalization over content-streaming experiences. Fredericia, Denmark — December 12, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, together with local Danish supplier and IT infrastructure developer, Itplan, has announced the successful deployment of the GuestCast content streaming solution by Hotel Kryb I Ly Kro. Situated in Fredericia, Denmark, the privately operated boutique property with GuestCast can now cater to a growing number of international trav...