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Leading Change Effectively – Insights From Top Hospitality Leaders
EHL | July 19, 2024
Dr. Stefano Borzillo, Dr. Steffen Raub Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill that develops over time. The need for constant change It has become almost commonplace to state that change is everywhere around us. And yet, it is true that in complex and challenging business contexts few organizations can be successful without continuously questioning and adapting their way of doing things to the changing realities of the industry aroun...
Overtourism: How To Avoid It for Better Travel Experiences
EHL Insights | July 15, 2024
As the summer travel season kicks into high gear, the specter of overtourism looms large over many of the world’s most beloved destinations. In an interview with two EHL researchers and experts on the topic, we explored the multifaceted issue of overtourism and how savvy travelers can avoid the pitfalls of overcrowded hotspots by traveling during shoulder seasons, staying overnight and discovering destination dupes. Crowded beaches, congested streets and long queues at tourist attractions – these are all unfortunately familiar sightings when traveling to popular places. Even though the prices for flight tickets, hotels and trips ove...
Why Soft Skills Are the New Hard Skills in Hospitality
Benjamin Robert | July 10, 2024
By Benjamin Robert What is more important for your career progression today? High-tech skills for working with AI and Big Data or learning to work well with others and solve problems? The answer may surprise you. While it’s true that learning to use the latest technology is a big focus for upskilling these days, the skills that matter most for the future of work are not hard skills; they are people skills and cognitive skills known as soft skills. With technological advances shaping the future of the workforce landscape, the definition of essential skills is changing rapidly. Where technical abilities once reigned supreme, soft skills...
Executive Education: What Happens When Leaders Stop Learning?
EHL | July 9, 2024
With days filled with back-to-back meetings and their sights trained firmly on the organization’s short-term and long-term goals, leaders often forget to make time for their personal development and learning. Externally and at every level of the business, everything is changing and evolving, and without investing time in your learning, you risk being left behind. In the last few years alone, we’ve seen a significant shift in the must-have executive skills, with many of the crucial soft skills taking time and training to master. That’s why executive education programs and management upskilling courses are so valuable. They help yo...
What Is Sustainable Travel: 10 Best Practices
Dr. Carlos Martin-Rios | July 3, 2024
As academics specializing in the travel, tourism and hospitality (TTH) industry, we have trained and advised dozens of companies in their journey towards sustainable businesses. There is so much more to sustainable travel & tourism than the generic statements you see on brand websites - which are invarably an attempt to greenwash. TTH firms are accountable and must take the changes taking place seriously, from Greta Thunberg's movement to new priorities in the World Economic Forum´s agenda or the ever-growing list of world moguls taking on a leading role in the fight against climate change. For that reason, we have identified 10 ...
From Industry to Education: Hospitality Pros Shape the Next Generation
EHL Insights | June 18, 2024
In today's complex business environment, schools play a crucial role in preparing graduates to overcome the challenges of the future. As specialists in their field, visiting professors and lecturers bridge the gap between industry realities and trends and the specialized academic curriculum in educational institutions. Professional teachers greatly enhance the learning experience for students while also drawing personal satisfaction from shaping the next generation of leaders for their beloved industry. It’s a win-win solution for business programs focusing on one sector, such as hospitality management education. This article explores...
Emotional Intelligence and Leadership: The Perfect Combination
EHL | June 10, 2024
When we think about leadership qualities, not more than a decade or two ago, emotional intelligence would have come a long way down the list. However, our expectations of work and what it means to be a leader have shifted drastically since then. Now, if you talk to most leadership and HR experts, they will tell you that emotional intelligence is one of the most, if not the most important skill for today’s business leaders. Operational and technical skills are still essential, but modern organizations are increasingly looking for effective leaders who can create positive work cultures, encourage employee growth, consider other p...
Luxury Hotel Marketing: 5 Key Strategies to Succeed
June 5, 2024
Infinity pools with breathtaking views, spacious beachfront bungalows, exclusive spa treatments, Michelin-star restaurants, exquisite design, and exemplary service are all elements we typically associate with luxury hotels. But how do you communicate the elements that make your hotel exceptional to prospective customers? To be effective, your luxury hotel marketing strategy must tell a story that shows your customers what sets you apart and makes the experiences you offer unique. Importantly, you must actively target a distinct group of customers and ensure your messages appear in all the right places. In this article, we’ll explore t...