cloud based pms

/Tag: cloud based pms

cloud based pms

5 Common Mistakes of Hotel Guest Review Management

Hotelogix | May 2, 2019

Hotel review websites like TripAdvisor and Yelp, today, control your bookings in more ways than one. Apart from showing prospective bookers the option of looking at accommodations based on their ratings, they also heavily influence their buying decisions. Reviews on hotels are one of the primary factors that guests today consider before going ahead with their reservations and it is wise not to treat this lightly. Stats suggest that 96% of TripAdvisor users consider reviews important when planning trips and booking hotels. Considering how dependent the new-age traveler is on hotel review sites, this is a vast majority of your audience. W...

Santi Mandala Villa & Spa in Bali Adopts Hotelogix to Automate Operations

Hotelogix | April 25, 2019

Hotelogix, a leader in cloud-based Property Management Systems has announced that it has been selected as the preferred technology partner by Santi Mandala Villa & Spa in Bali. With Hotelogix cloud PMS in place, the management at this exotic property aims to automate its entire operations. Spread across 3.5 hectares of a tropical hideaway in Southern part of Ubud, Santi Mandala Villa offers a luxurious stay to its patrons with 27 well-appointed Balinese-style villas. In Bali, this is the only property that offers floating villa. During their stay, guests can also learn Balinese cuisine and dance. This place is one of the most popular d...

How Can Competition Benchmarking Help You Grow Your Hotel Business

Hotelogix | April 16, 2019

Understand what guests are talking about them Keep a track of their hotel online reputation on various review sites and hotel booking portals. See what guests are talking about them. Compare the same with the kind of reviews you have garnered. If guests have good things to say about the food or any other amenities, try to make changes if you find yourself lagging in those areas. Remember that guest reviews are an excellent source to help you understand your competition's performance. Try to know their marketing activities For this, you need to sign-up for their emails. It will help you understand how they communicate with their guests w...

5 Major Guest Complaints That a Cloud PMS Can Resolve

Hotelogix | April 5, 2019

Today's hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from a hotel. Most importantly, they also know how and when to vent their displeasure, if not served properly. In this context, small and independent hotels need to be a little more cautious while handling guest complaints. Because bad or negative guest reviews can really break a small and independent hotel's brand reputation. That's why they need to go the extra mile to offer a timely solution to guest complaints to earn their trust and loyalty. During their stay at hotels, guests complai...

One Simple Word to Overcome These 6 Hotel Operational Bottlenecks

Hotelogix | March 25, 2019

Hospitality professionals are often under immense pressure when it comes to standing their ground and saying 'no'. For some reason, the industry has become synonymous with accommodating any and all requests and practices, almost inclining towards powerlessness! But your hotel's growth depends just as much on going against the norm and saying 'no', as it does on saying 'sure!'. It might sound counterintuitive but when you really think about it, being a 'yes, please' person can result in a lot of internal stress and external chaos. In an industry where saying 'yes' equals good service, you owe it to yourself, your staff and your business ...

4 Hotel Management Lessons You Can Learn From Paul Rusesabagina of Hotel Rwanda

Hotelogix | March 20, 2019

We all agree that managing a hotel in the time of crisis is no mean feat. And, if that crisis is of an extreme nature, your management skills are truly put to test. Like Paul Rusesabagina, the Manager of 'Hotel des Mille Collines' from the movie, Hotel Rwanda who provided shelter to over 1200 refugees in the capital city of Kigali and saved their lives during the 1994 Rwandan Genocide. Source - If you're wondering why we are talking about him now in 2019, here's why – As a hotelier, Paul maintained and displayed the highest level of integrity in the midst of a bloody civil war, took care of refugees as his 'guests' and us...

Top 5 Weird Superstitions Hotels Have to Deal With

Hotelogix | March 18, 2019

Whether they arise from a fear of the unknown or just from a misunderstanding of cause-consequence, superstitions are a part of every culture, the world over. While some superstitions are extreme and, perhaps, specific to certain regions of the world, some others are harmless and more widely practiced. It is safe to assume that people are more likely to associate an event that they cannot explain, to a superstitious cause when it is negative, than when it is positive. These are beliefs that people are heavily invested in, for which they would walk that extra mile. The trouble arises when hotel businesses have to tiptoe their way around ...

Nau Royal Boutique Hotel From Brazil Sees a 30% Boost in Revenue With Hotelogix

Hotelogix | March 13, 2019

Hotelogix, a leader in cloud-based Property Management Systems has helped Nau Royal Boutique Hotel and Spa in Brazil witness a 30% increase in its revenue. This substantial growth in its revenue is a result of a 20% rise in both OTA and direct bookings. Located in São Sebastião, the Southeast coast of Brazil, Nau Royal Hotel and Spa is nestled in the sands of Camburi Beach. With offerings like a luxurious oceanfront, a petit-spa by L'Occitane and tastefully decorated rooms, this boutique property is one of the most sought-after destinations and is known for delivering impeccable hospitality to its guests. It has also earne...

As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.