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Cendyn Announces Partnership With OpenTable to Integrate Hotel Reservation and Dining Data Into a Unified Guest Profile

Cendyn | June 28, 2022

The new integration between the restaurant platform and Cendyn’s eInsight CRM gives hotel restaurants the ability to recognize, reward, and incentivize their most loyal guests through their dining experiences Tuesday, June 28, 2022 – Boca Raton, FL – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce its partnership with OpenTable, a leading restaurant platform, to allow hotel and resort restaurants the ability to link key guest, dining and loyalty CRM data across both restaurant and hotel guest profiles. The new integration between Cendyn’s eInsight CRM and OpenTable provides visibi...

How to Build the Ultimate Distribution Technology Strategy for a Casino Resort

Michael Linton | May 19, 2022

By Michael Linton Casino resorts face unique revenue challenges that often result in silos between gaming and room revenue – including the use of separate technology platforms that do not communicate with each other. Even after the dips in reservations and demand during the pandemic, the first quarter of 2022 has already exceeded the year-over-year trend in gaming revenue, and the casino resort landscape is rapidly expanding. This means the demand is there and continuing to grow, as long as casino resorts have the technology in place to optimize their revenue and meet guest’s increasing expectations. We’ve seen that consumers have...

Which Loyalty Program Is Best for Your Hotel?

Joel Huffman | April 28, 2022

By Joel Huffman The hospitality industry has always faced a unique challenge that most other industries don’t have: Repeat customers are hard to come by. Studies show that around 90% of all hotel guests never return for a second stay. Some of the reasoning for this is understandable — many guests are visiting from far away, and people often like seeing new places when they travel. However, times are changing. In the post-pandemic world, many people are opting to return to familiar places that they trust. And as marketing evolves, customers are becoming more loyal to brands they like. Furthermore, recent technology is making it possible...

Cendyn Announces the Launch of the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings

Cendyn | April 5, 2022

The first applications available on the Cendyn Hospitality Cloud are Starling customer data platform (CDP) and Cendyn’s website content management system (CMS) Tuesday, April 5, 2022 – Boca Raton, FL – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce the launch of the new Cendyn Hospitality Cloud, including the release of the platform’s first applications, an industry-leading website content management system (CMS) powered by Cendyn’s customer data platform (CDP), Starling. At a time when hoteliers must do more with less, hotels are embracing rapid digitization and automation of...

Bleisure Trips, Workations, & Positioning Your Hotel for the Latest Hybrid Travel Trends

Sarah Johnston | March 10, 2022

By Sarah Johnston The last two years has signaled monumental shifts within the hospitality industry – both good and bad. Along with the challenges surrounding fluctuating demand and staffing shortages, the pandemic has also ushered in a new era of hybrid travel that are giving hotels a new revenue lifeline. More and more people around the globe are now working from home, and they are also realizing that when your office can be anywhere with a good internet connection – you can work from just about anywhere. According to a recent Skift report, remote work is still widely prevalent across all international markets, with 55% of survey...

Cendyn Named Top 5 Innovator in Hospitality Technology

Cendyn | February 24, 2022

A study on personalization and artificial intelligence (AI) spanning 86 hotel chains from across the globe name Cendyn as top innovator London, UK – February 24th, 2022 – Cendyn, a catalyst for digital transformation in the hospitality industry, has been named one of the top five innovators in hospitality technology. A recent study by h2c evaluated the state of technology across automated personalization (AP), artificial intelligence (AI), and machine learning (ML) by surveying 86 hotel chains from around the world. The findings highlight the leading technology platforms, including Cendyn, that are championing for a better future for th...

TikTok vs Reels: Everything Hotel Marketers Need to Know

Amber King | February 3, 2022

By Amber King   Social media app TikTok recently topped Google as the world’s most visited website. That impressive feat also cements TikTok as a top channel for hotel marketers. It’s simply no longer possible to ignore the reach and impact of this platform. The growing popularity of TikTok’s short format videos has also led to copycats from competitors. The biggest is Reels, Instagram’s answer to TikTok. Both platforms feature short videos that offer a light-hearted way to inject fun into a hotels’ social strategy. With both TikTok and Reels capturing outsized attention among social media users, we’ve created a c...

Cendyn and Pegasus Complete Merger

Cendyn | January 24, 2022

Boca Raton, FL – January 24, 2022 –Today, Cendyn and Pegasus closed their previously announced merger agreement, bringing two industry leaders together as one company. This merger provides hoteliers with a transformative platform to maximize the direct-booking channel, enhancing the guest experience end-to-end. The two companies merged under the Cendyn brand, with Tim Sullivan continuing to lead Cendyn as CEO & President of the newly combined company. In addition to Sullivan’s role as the company’s CEO, Cendyn appointed Gautam Lulla as Chief Innovation Officer and Joanna Genser as Chief Enterprise Officer. At the heart of the ...

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