cendyn
Cendyn Appoints New Sales Leadership for EMEA & Americas
Cendyn | January 13, 2020
Veteran hospitality technology experts to accelerate growth in key regions January 13, 2020 – Boca Raton, FL – Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Emma Johnstone to Vice President of Sales, EMEA, and Ricky Castoldi to Vice President of Sales, Americas. Both will be responsible for team excellence for their regional sales teams, establishing new and trusted relationships across the hospitality space, while driving maximum revenue and productivity for the hotel clients they oversee. Working from London, Johnstone will oversee Cendyn’s strategic...
Cendyn Names Donna Goudie Chief Operating Officer
Cendyn | January 6, 2020
January 6, 2020 – Boca Raton, FL – Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Donna Goudie as Chief Operating Officer at Cendyn. Donna Goudie, a hospitality technology industry veteran with over 25 years’ experience, will be responsible for leading operations and services, accelerating excellence in key areas like account management, project management, customer success, solution delivery and implementation for Cendyn and the company’s thousands of hotel clients across the globe. Based out of Cendyn’s Boca Raton office, Goudie was most recen...
The Rainmaker Group, a Cendyn company, Receives Top Honor in Gaming & Hospitality Industry Awards
Cendyn | October 21, 2019
Cendyn’s newly acquired revenue management firm recognized for excellence in partnership, innovation and transformation by the gaming hospitality community Boca Raton, Florida – October 21, 2019 – The Rainmaker Group, a newly acquired Cendyn company, brought home top honors at Gaming & Leisure’s 2019 industry award ceremony, securing the “Platinum Award for Guest Valuation,” the organization’s top accolade recognizing exemplary commitment to transformation, innovation and partnership. This is the highest honor given out by the organization, whose awards are selected by the Gaming and Leisure Board, comprised of property l...
Cendyn and SevenRooms Connect Hospitality Platforms
Cendyn | October 21, 2019
Boca Raton, FL. — October 21, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce an integration partnership with SevenRooms, a data-driven operations, marketing and guest engagement platform for restaurant, hotel F&B, nightlife and entertainment operators. The partnership empowers hotels to leverage the true revenue value of their best guests. With this integration, hoteliers can now see a guest’s total spend across the entire property, including in-house restaurants, nightclubs, bars and lounges in addition to room and spa spending. On the customer side,...
Major Enhancements to Guestfolio CRM: Advanced Guest Profile Management
Casey Munck | October 17, 2019
Guest profiles are the heart of personalization and stellar service. That’s why we’re pumped to share that the latest release of Guestfolio CRM is packed with an enhanced set of abilities for guest profile management, allowing you to master your database and serve clients more intelligently and faster. These enhancements give your hotel the power to better manage and target current and potential guests, while providing a more personalized experience on-site. We will begin the rollout of these new features on October 15, turning them on for all customers across the next week or so. If you’d like to try out the new Profiles sooner, ...
FAQ: How Cendyn Is Preparing for CCPA
Casey Munck | October 11, 2019
By Casey Munck Frequently asked questions As many of you know, the California Consumer Privacy Act will soon go into effect. Like GDPR, it has wide-sweeping effects for the hotel and technology industries at large. To help prepare our customers, we’ve prepared a Q & A below to educate our clients on the new legislature, how hotels need to prepare and what we’re doing to support. Please review thoroughly below and let us know if you have any further questions, which should be directed to Denise Barker, our Privacy and Security Officer at [email protected] What is an overview of the CCPA? This new legislation has a wide impact...
Global CRM Study Preview: What’s Next for the Future of CRM
Nicki Graham | October 2, 2019
This is the final article in a preview series of H2C’s Global CRM Study, a collaborative report that leverages interviews and a global survey to explore the current state of CRM in the hospitality industry. The importance of a single source of truth as the centerpiece of a profitable customer relationship management strategy is one of the key takeaways from H2C’s Global CRM Study. The vendor-agnostic study combined findings from an online survey of 62 executives of both global and regional hotel chains and interviews with 25 hotel executives and 11 technology providers. In our third (and final) set of takeaways, we focus on ho...
Fairmont Zimbali Resort, Turns to Rainmaker, a Cendyn company, for Deeper Insights Into Their Business
Cendyn | September 30, 2019
Boca Raton, FL. — September 30, 2019 — Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont Zimbali Resort has selected Rainmaker’s comprehensive business intelligence solution, revintel®, to help them accelerate hotel growth through faster and easier access to the property’s data and analytics. Situated inside the exclusive Zimbali Coastal Estate, Fairmont Zimbali Resort is renowned for its breathtaking landscapes, pristine beaches, as well as offering leisure and business travelers from across the world the opportunity to experience unrivalled hospitali...
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