artificial intelligence

Developing Hybrid Skills: How Tech and AI Are Reshaping the Hospitality Job Market

Julia Aymonier | July 3, 2019

Julia Aymonier, Chief Digital Officer at EHL Lausanne, writes about the need for professionals with quantitative skills and knowledge of Artificial Intelligence in the hospitality industry. Change has never been as rapid as today. The constant evolution in technology, at an ever-increasing pace, is changing our world and our working environment as never before. The impact of technology is reshaping occupations and new job categories are beginning to appear on the market requiring “hybrid” skills. Not only will staff have to know how to do their traditional job as in the past, but they will also be expected to have knowledge of th...

InnSpire to Showcase TechOvation Winner GuestMagic.AI at HITEC 2019

InnSpire | June 12, 2019

Industry innovator to demonstrate disruptive new guest engagement platform that leverages the power of artificial intelligence to provide hotel guests with a highly personalized stay experience, while maximizing revenue opportunities for hoteliers Stockholm and Minneapolis – HITEC Booth # 1546 – June 12, 2019 – InnSpire, a leading provider of guest engagement, digital entertainment and business intelligence solutions for the global hospitality market, is preparing to showcase its award-winning GuestMagic.AI platform at this year’s Hospitality Industry Technology Exposition and Conference (HITEC), taking place from June 17-20, 2019...

Study Shows Voice Technology Is the No. 1 AI Investment Choice Among Hoteliers in 2019

Volara | April 23, 2019

Volara's software turns consumer-grade voice assistants into hotel-grade business tools New York — April 23, 2019 — The 2019 Lodging Technology Study reports that 2019 is the year "hotels gear up for the age of augmented authenticity." With Gartner predicting that by 2020, 85% of relationships with businesses will not require human interaction, it's clear that hoteliers need to embrace artificial intelligence (AI) and the Internet of Things (IoT) today if they are going to engage guests through the channels they're most comfortable using. Volara – the voice hub for the hotel industry – cautions that embracing AI ...

Can Artificial Intelligence Replace Human Intelligence in Hospitality Revenue Management?

Hotelogix | April 18, 2019

A lot has been said in the recent past about revenue managers and artificial intelligence and whether revenue managers in hospitality need to panic about being replaced by AI-driven tools, and so on. Can a revenue management tool ever actually replace the human intelligence that a hospitality revenue manager brings to the table? I feel we need to dig a little deeper and explore a few related concepts, which could help us get a better grasp of ideas like AI replacing humans in revenue management in the near future. It is, no doubt, a sensational debate, but we hope to discuss the finer details of why this debate is premature and how. The...

Humans and AI: How to Improve Guest Services in a New Collaborative Way

Raj Singh | March 14, 2019

By Raj Singh It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there's not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It's a take-it-or-leave-it situation. The parallel in hospitality guest services - the frontline employee who fields repetitive, oftentimes mundane guest requests all day. Fortunately, there's an emerging alternative: a new breed of collaborative solution where humans and artificial intelligence (AI) work together. This hybri...

The Rise of AI in the Construction Industry

Matt Man | March 12, 2019

Matt Man Today, it seems as though everything is under construction. It is almost rare to walk outside without seeing a sleek looking building or a bridge being built. Although these projects are being constructed to meet the newest and latest criteria and aesthetics, the crews building them are not necessarily taking advantage of the latest available technology. The fact is, companies are losing millions of dollars in productivity due to the fact that most tools used on a job site are outdated. It is time for the construction industry to make some updates of its own. Not a moment too soon, Artificial Intelligence (AI) is emerging on j...

Hotel Smartconcierges Going Mainstream

Raj Singh | February 14, 2019

By Raj Singh, CEO, Go Moment "Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths." These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis, Leggett overviewed three broad customer service trends that also well-apply to the hotel industry: 1) Customers demand fast service anywhere, anytime; 2) Automation and artificial intelligence (AI) quells headcount in...

Artificial Intelligence: Hospitality, and That Human Touch

Stuart Pallister | February 13, 2019

By Stuart Pallister Artificial intelligence is undoubtedly going to have an impact on the hotel industry as the bots – robots and chatbots – play a greater role. Julia Aymonier, CIO of EHL, says yes, some jobs will change, particularly those related to repetitive tasks. "The biggest challenge," she told Hospitality Insights in an interview, "will be to train people for jobs that are created by artificial intelligence." Robot-concierge? "There will be jobs, and if we don't train people, we won't have the staff we need to do these new jobs." We're unlikely to see robot concierges in four- and five-star hotels, as you can't hav...