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artificial intelligence

Home/Tag: artificial intelligence

artificial intelligence

artificial intelligence

Skye Virtual Agent Eases Front Desk Pressure, Improves Hotel Guest Experience

Tyme Global | August 9, 2022

Tyme Global’s AI-powered virtual agent provides guest services without human interaction. New York, NY – Tyme Global today announced the launch of its virtual agent, Skye, an addition to its menu of remote staffing services. Skye uses Artificial Intelligence (AI) to understand conversational language and recognize intent. As a result, guests can interact naturally with Skye as if speaking with a human operator. Calls, texts, and emails are answered immediately with no wait time. Skye fields frequently asked questions and basic requests so that on-site staff can focus on in-person interactions. For example, if a caller needs the c...

Personalized Prices – the Next Step in Hotels’ Online Presence?

Sergio Serra | August 5, 2022

By Sergio Serra Today, hotels are so ubiquitous that we rarely think deeply about them or their origins. But their history goes all the way back to ancient Greece as an “establishment providing accommodation, meals, and other services for travelers”. Naturally, hotels started off with very little technological support. However, in the course of their long history, hotels have been impacted by several technological breakthroughs - and in such diverse areas as transportation, energy, communications, and networks. One of these major breakthroughs was the Internet, which brought the web and then Online Travel Agents (OTAs). So what w...

Zoox Smart Data Launches Wi-Fi Analytics at HITEC Orlando 2022 to Help Hotels Monitor Guest Room Wi-Fi Quality in Real-Time

Zoox Smart Data | June 21, 2022

In addition to Wi-Fi Analytics, the technology leader will showcase Zoox Eye, its intelligent data analytics platform that combines guest data with other resources  to help hotels create a full view of their guests and better serve them. ALPHARETTA, GA – June 21, 2022 – Zoox Smart Data (“Zoox”), a global provider of technological solutions that harness big data to build customer profiles from existing Wi-Fi networks, today announced it will launch its new product, Wi-Fi Analytics, at HITEC Orlando 2022. This new offering allows hotels to monitor the quality and signal of guest room Wi-Fi, and alerts them to any problems in real ti...

Zoox Smart Data Announces New Verizon Integration as Part of Most Recent Feature Updates

Zoox Smart Data | May 24, 2022

Other new features include enhanced marketing campaign functionality and expanded options for surveys to further amplify the effectiveness of the data collection and strategic marketing platform from Zoox. ALPHARETTA, GA – MAY 24, 2022 – Zoox Smart Data (“Zoox”), an international provider of technological solutions that harness big data to build customer profiles from existing Wi-Fi networks, today announced it has added three new feature enhancements to its platform including a new Verizon integration. Additional features include enhanced marketing campaign functionality and expanded options for surveys. Through these improvements...

The Importance of Increasing Digitization in Hospitality

Nicola Graham | March 31, 2022

By Nicola Graham Ever since the first hotel reservation system was established by Westin in 1947, technology has increasingly become a centerpiece of hotel operations. The pace of change continues to accelerate, with strides in artificial intelligence (AI) and machine learning (ML) technologies expanding the capabilities of automated personalization. But that doesn’t mean that hospitality technology has kept up with the times. The majority of hotels have yet to fully unleash their full digitization potential. It’s not for a lack of trying: AI marketing is supported by 75% of hotel chain’s top executives, and yet only 36% of all...

AI Functionality Within Aptech’s Execuvue Is Making Business Intelligence Visualizations and Reporting a Breeze

Aptech Computer Systems Inc. | March 17, 2022

  Leveraging the IBM Cognos® Analytics and AI Assistant, hoteliers can build dashboards and charts, identify trends, and select the best visualizations for reports on demand based on simple commands, such as ‘Show Me Room Revenues by State’ PITTSBURGH, PA — March 17, 2022 — Aptech, the industry standard for hospitality financial management, is making business intelligence easier than ever before. Leveraging the IBM Cognos® Analytics AI Assistant within its recently enhanced Execuvue business intelligence solution, hoteliers can clean and connect data, create stunning data visualizations, and see how business is performing ...

Service Robots and AI: What Impact on the Future of Hospitality

Lionel Saul | March 15, 2022

By Lionel Saul   Would you allow a humanoid robot to greet a paying guest at your hotel? Would the hotel guest prefer the ease and convenience of service robots or the warmth and service of a fellow human being? There is no doubt that AI will create both challenges and opportunities for the industry. This article reviews the trajectory and impact of AI in the hospitality industry.   Humans and robots working together The question might sound futuristic, yet the use of Artificial Intelligence (AI) is rapidly revolutionizing the business-as-usual model of the hospitality industry. It has the potential to disrupt the custome...

Cendyn Named Top 5 Innovator in Hospitality Technology

Cendyn | February 24, 2022

A study on personalization and artificial intelligence (AI) spanning 86 hotel chains from across the globe name Cendyn as top innovator London, UK – February 24th, 2022 – Cendyn, a catalyst for digital transformation in the hospitality industry, has been named one of the top five innovators in hospitality technology. A recent study by h2c evaluated the state of technology across automated personalization (AP), artificial intelligence (AI), and machine learning (ML) by surveying 86 hotel chains from around the world. The findings highlight the leading technology platforms, including Cendyn, that are championing for a better future for th...

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