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Zonetail Partners With Routier to Bring AI Contactless Multilingual Guest Messaging
Routier | November 17, 2020
Integration partnership enabling 25,000+ AAHOA affiliate hotels, and other Zonetail hotel partners, to digitally communicate with guests using the Zonetail app, or by using Routier, connecting guests and staff via SMS/text, Instagram, Twitter, WhatsApp, WeChat, Facebook, Line and others NEW YORK — November 17, 2020 — Routier announces an integration partnership with Zonetail Inc. (TSXV:ZONE, OTCQB:ZTLFF) that can enable 25,000+ Zonetail partnered hotels across North America to facilitate contactless mobile communication between guests, staff, and local businesses. Routier is a leading provider of AI-enabled hotel guest-engagement and o...
ReviewPro, a Shiji Group Brand, Launches Innovative Guest Experience Automation™
Guest Experience Automation™ | March 10, 2020
The launch campaign will enable widespread adoption of AI and automation by offering free service in 2020 for the first 500 qualifying hotels, up to a value of 1.2 million euros. Barcelona, 10 March, 2020: ReviewPro, a Shiji Group brand, has driven the guest experience management landscape for over a decade and is now making a decisive move into AI-powered automation with its new product Guest Experience Automation™. The product launches with an offer of free service in 2020 to the first 500 qualifying* hotels up to a value of 1.2 million euros, to empower them to act now because “Guests Won’t Wait.” Find out more at guestwontwait....
Hotel Apps Enter a New Decade
Margaret Ady | January 27, 2020
By Margaret Ady It’s time to explode the old notion of the app as we move into 2020 and look at the breadth of possibilities that a hotel app store offers. Here are a few that have gotten my attention as of late Two point five million! Well, nearly 2.5 million. That’s how many apps the Google Play store has. Apple’s store came in second at 1.8 million apps. For perspective, 1.69 million people live on the island of Manhattan. That’s more than one app for every person on the island. Apps have become the go-to for managing our lives, both the operations (budgets, exercise, bill paying) and outer lives (work, social, news apps). ...
Reducing Friction in Hotel Guest Service: A Recap of ‘Voice’ at CES 2020
Volara | January 14, 2020
Experts say voice technologies are central to the growth of experiential travel and tourism in 2020 and beyond New York — January 14, 2020 — More More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer Electronics Show. New this year was a “Travel & Tourism” educational track that highlighted how smarter and safer technologies are transforming the travel and tourism industries. A technology that remained in the spotlight during the three-session program was voice – such as the in-room solution atop Amazon Alexa powered by Volara that ...
Pop-Up Hotels, Autonomous Vehicle Sightseeing and Other Trends to Watch in 2020 and Beyond
Alan Young | January 8, 2020
By Alan Young Two decades ago, if I were to have asked you what the world would look like in 2020, what would you have said? Would you have anticipated the steady rise of self-service technology, tools allowing for instant gratification across all aspects of our life, and artificial intelligence? The autonomous vehicle? The seemingly endless runway of possibility stretches before us, with the help of cutting-edge platforms that were once merely a futuristic concept? Moreover, what predictions would you have offered up for travel? While our industry is always subject to change and, most would argue, has been on an upward trajectory of te...
Trends in Training: Simulating Engagement With Tech
Christina Tavares | December 17, 2019
The hospitality industry is incorporating more and more technology to facilitate employee training in different departments and levels. Virtual reality, augmented reality and simulation software are just some examples By Christina Tavares Innovation is creating or trying something new. It is a frequently used term in the rapidly-changing field of educational technology. For a teacher, innovation has many meanings. It can involve trying a new technology or teaching method, but also applying an existing technology or teaching method to a new context. This year, I used a simulation software in class for the first time. The softw...
Beonprice Redesigns Hotel Quality Score to Improve Revenue Strategies
Beonprice | December 11, 2019
Cutting-edge technology pairs traditional revenue management tools with new Hotel Quality Index™ to boost hotels’ REVPAR 11 December 2019: Challenging the adage of ‘quality over quantity’, travel technology company Beonprice (www.beonprice.com) has redesigned the hospitality industry benchmark assessment to help hoteliers better qualify rates and competitor set in their revenue management strategies. The new Hotel Quality Index™ (HQI™), developed by Beonprice, is a unique way of assessing a hotel’s reputation and market position to improve a property’s REVPAR. Combining traditional revenue management considerations with real...
AI in Recruitment: Artificial Intelligence over Human Intelligence?
Kimberly Yoong | November 7, 2019
As the hospitality industry seeks to automate and streamline its processes to drive operational efficiencies, will AI-automated hiring practices soon be a necessity? By Kimberly Yoong Technological progress in today’s society has reached unprecedented levels; the World Wide Web did not even exist thirty years ago, while smartphones as we know them today have barely been around for a decade. Now, an even more sophisticated tool is at the forefront of changing the way we live – Artificial Intelligence (AI). McKinsey’s Global Institute model predicts that approximately 70 percent of companies will adopt some form of AI by 2030, and ...
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