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Why Democratizing Data Is the First Step to Successful Revenue Performance
Andrew Rubinacci | March 21, 2024
By Andrew Rubinacci Today, most hotels possess more data than they know what to do with. And like most businesses that have jumped on the “data-driven” bandwagon, they quickly find themselves overwhelmed by the sheer quantity of data they end up with (to the point that some of what’s collected may fly under the radar). Case in point: 2.5 quintillion bytes of data are generated every single day. And roughly 90% of all the data ever created was developed in the last two years. So, there’s definitely no shortage of data. When such a plentiful supply of data is available, why are over half of the hospitality industry’s busine...
Château Élan Resort and Winery Partners With Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satis
Travel Outlook, The Premier Hotel Call Center™ | March 19, 2024
SANTA FE, NEW MEXICO (March 2024): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World...
Hotel Revenue Growth Spearheads Cendyn’s Repositioning
Cendyn | March 7, 2024
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Top 5 Hotel & Lodging Market Trend Predictions
Sean Skellie | March 1, 2024
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AI + Hotels = A Digital Marketing Machine
ShiftDigital | February 20, 2024
AI is poised to help hoteliers make the complex engine of digital marketing a more efficient, proactive, well-oiled system. Managing a hotel is a balancing act of daily operations, guest satisfaction, and revenue growth, further complicated by a fast-paced digital marketing landscape. With countless strategies and channels to master, keeping up becomes a daunting challenge for even the savviest digital marketers. That’s why forward-thinking hotel marketers are embracing artificial intelligence (AI). Serving as a multi-purpose tool, AI helps streamline digital marketing efforts—from enhancing customer personalization to generating b...
The Future of Tech in Hospitality
Tatyana Tsukanova | February 8, 2024
By Tatyana Tsukanova In prehistoric times, our technology was limited to tools made of stone and bone. In the 21st century, we live in an era of technological innovation that is changing almost every aspect of our lives, from communication and education to recreation and entertainment. Technology continues to evolve and in the hospitality industry we have seen drastic changes in recent years. A look into the future is necessary today, if only to better understand the current situation and to plan for 2024, as well as to understand what existing players are already doing and, undoubtedly, what guests and customers expect. Hospitality rides...
Embracing Technology Without Losing the Human Touch in Hospitality
Alan Young | February 8, 2024
By Alan Young I have been chatting with a number of hotel operators over the last few weeks, and one thing is constant between each and every one of them: we must continually improve our service delivery as the adoption rate of technology is moving at lightspeed. Why? Because when technology is so incredibly prolific, we need proof of humanity and authenticity. Hotel operators want to embrace technology to help them run their businesses more effectively, but not at the cost of losing their hotel's “human touch.” In a world increasingly dominated by Artificial Intelligence (AI) and other technological advancements, the hospitality in...
Artificial Intelligence in Hotel Marketing: Use Cases and Perspectives
BEONx | February 8, 2024
Although the technology has advanced significantly in recent years, a real revolution in Artificial Intelligence occurred only last year. But in the tourism industry its true impact will be based on how it is implemented for practical purposes. A group of experts from leading hotel chains spoke about it recently at FITUR, read on to find out more. Madrid, 8th February 2024 - Within the framework of FITUR, the international tourism fair that took place recently in Madrid, a round table discussion entitled "Artificial Intelligence in hotel marketing: real use cases" was co-organised by BEONx and Hotelverse. Moderated by Lore...
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