ai
Reducing Friction in Hotel Guest Service: A Recap of ‘Voice’ at CES 2020
Volara | January 14, 2020
Experts say voice technologies are central to the growth of experiential travel and tourism in 2020 and beyond New York — January 14, 2020 — More More than 170,000 people descended on Las Vegas last week to see the most transformative technology products on the planet during the 2020 Consumer Electronics Show. New this year was a “Travel & Tourism” educational track that highlighted how smarter and safer technologies are transforming the travel and tourism industries. A technology that remained in the spotlight during the three-session program was voice – such as the in-room solution atop Amazon Alexa powered by Volara that ...
Pop-Up Hotels, Autonomous Vehicle Sightseeing and Other Trends to Watch in 2020 and Beyond
Alan Young | January 8, 2020
By Alan Young Two decades ago, if I were to have asked you what the world would look like in 2020, what would you have said? Would you have anticipated the steady rise of self-service technology, tools allowing for instant gratification across all aspects of our life, and artificial intelligence? The autonomous vehicle? The seemingly endless runway of possibility stretches before us, with the help of cutting-edge platforms that were once merely a futuristic concept? Moreover, what predictions would you have offered up for travel? While our industry is always subject to change and, most would argue, has been on an upward trajectory of te...
Trends in Training: Simulating Engagement With Tech
Christina Tavares | December 17, 2019
The hospitality industry is incorporating more and more technology to facilitate employee training in different departments and levels. Virtual reality, augmented reality and simulation software are just some examples By Christina Tavares Innovation is creating or trying something new. It is a frequently used term in the rapidly-changing field of educational technology. For a teacher, innovation has many meanings. It can involve trying a new technology or teaching method, but also applying an existing technology or teaching method to a new context. This year, I used a simulation software in class for the first time. The softw...
Beonprice Redesigns Hotel Quality Score to Improve Revenue Strategies
Beonprice | December 11, 2019
Cutting-edge technology pairs traditional revenue management tools with new Hotel Quality Index™ to boost hotels’ REVPAR 11 December 2019: Challenging the adage of ‘quality over quantity’, travel technology company Beonprice (www.beonprice.com) has redesigned the hospitality industry benchmark assessment to help hoteliers better qualify rates and competitor set in their revenue management strategies. The new Hotel Quality Index™ (HQI™), developed by Beonprice, is a unique way of assessing a hotel’s reputation and market position to improve a property’s REVPAR. Combining traditional revenue management considerations with real...
AI in Recruitment: Artificial Intelligence over Human Intelligence?
Kimberly Yoong | November 7, 2019
As the hospitality industry seeks to automate and streamline its processes to drive operational efficiencies, will AI-automated hiring practices soon be a necessity? By Kimberly Yoong Technological progress in today’s society has reached unprecedented levels; the World Wide Web did not even exist thirty years ago, while smartphones as we know them today have barely been around for a decade. Now, an even more sophisticated tool is at the forefront of changing the way we live – Artificial Intelligence (AI). McKinsey’s Global Institute model predicts that approximately 70 percent of companies will adopt some form of AI by 2030, and ...
Routier Unveils MessageHub™ for Hoteliers, a Centralized, Omni-Channel, AI-Powered, Guest Messaging and Communications Hub
Routier | October 3, 2019
Unified communications hub leverages AI to drive in-stay guest engagement and increase guest satisfaction, while streamlining hotel operational efficiencies. NEW YORK & TEL AVIV, October 3, 2019 — Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, today unveiled MessageHub™, a cloud-based unified communications platform that empowers hoteliers to truly connect, engage and communicate with their guests during their stay. With seamless integration to the hotel CRM, PMS and CRS, MessageHub™ enables multilingual, AI-driven, interactive two-way communication and provides a devic...
AI in the Hospitality Industry: Pros and Cons
Donald Fomby | September 18, 2019
By Donald Fomby Over the last several years, AI-powered technologies like voice- and text-enabled assistants and chatbots have become a usual part of our lives. In fact, we should be approaching the point where we would be totally okay with AI managing our homes. Even though sci-fi movies have led us to believe that AI’s ultimate purpose is to take over humanity, its main goal is to serve us and make our lives better. Serving people and providing them with pleasant hospitality as some of the goals of AI make it a perfect fit for the hospitality industry. So, instead of taking over and telling us what to do, AI can assist hospitalit...
Balancing Technology With the Human Touch in Hospitality
Nicole Dehler | August 8, 2019
By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand Recent advances in artificial intelligence promise to revolutionize the hospitality industry, dramatically enhancing personalization, connectivity and revenue generation. But some technology experts ask: Will people still be able to make a difference, or are we entering a brave new world where self-service and intelligent communication platforms completely take over? In the past decade, technologies such as cloud computing, complex data analytics, and A.I. have swept across the hospitality landscape, modernizing formerly archaic systems that once de...
1
Technology
2
Industry Happenings
3
All Things Independent
4
Operations
5
Market Reports
Breaking News
Milestone Wins Big at Adrian Awards With Two Golds and Three Silvers
Hilton Launches Lifestyle Brand Tempo by Hilton
Paramount Lodging Advisors Successfully Transacts at the William P. Hobby International Airport With the Sale of the Drury Inn & Suites
The Guestbook CEO James Gancos Chosen to Join Expert Panel at HSMAI Marketing Strategy Conference
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.