Larry and Adam Mogelonsky | January 13, 2021
By Larry and Adam Mogelonsky It should come as no surprise to anyone that the pandemic has changed traveler behavior. By understanding some of the nuances of this progression, you can then more precisely target growing niches within the leisure segment, particularly in light of the slow return of groups and corporate guests. For now, 2020’s pivot for operations, marketing and sales was largely focused on: Cleanliness, sanitization and disinfection updates Delivery of contactless service, enabled by technology or otherwise Social distancing through physical, temporal and capacity buffers Privacy, anonymity, seclusion or r...
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