adam mogelonsky
Zero-Cost Guest Experience Enhancements for 2023
Adam and Larry Mogelonsky | October 5, 2022
By Adam and Larry Mogelonsky Budget season is upon us, and 2023 is offering up quite a few question marks as to where to allocate resources. Protecting the bottom line is a perennial goal, but it’s hard to do with rising wages and labor shortages that force hotels to throttle service offerings. The following is based on past client work on the ground with full service hotels and resorts, looking specifically at initiatives that can drive cost savings or topline growth without proportional labor requirements. To start, we advise you to put yourself in the guest’s shoes amidst the recovery of Summer 2022. Rates were yielded through th...
Wine as a Quick Win for Hotel Revenues in 2023
Adam and Larry Mogelonsky | September 28, 2022
By Adam and Larry Mogelonsky Heading into budget season for next year, there’s a lot of uncertainty as to how hotel executives can best divide the bucket amongst labor, equipment and capital investments. The industry is still in a recovery period from the pandemic and possibly entering a recession with all of the implied knock-on effects for travel numbers. It’s a forecasting disaster. While hardly a panacea to this complex scenario, we hope that this passion of ours can be a profit center for your property. Anyone who has chatted or worked with us knows that wine is our favorite alcoholic beverage. In essence, it’s just fermented...
Five Principles to Guide Hotel Tech Evaluations for 2023
Adam and Larry Mogelonsky | September 21, 2022
By Larry and Adam Mogelonsky As we descend into Q4, every hotel brand is starting to set up strategic planning meetings to determine what adjustments to make and what new initiative to take in 2023. Without knowing your specific brand, its customers, your finances and your locations, we can say: Labor issues will continue next year for (almost) the entire industry as will the need for improved employee wellness programs Automation and other forms of efficiency-improving tech are critical to maintaining service levels There are many permanent effects from the pandemic that will persist, such as the need for workcation and exte...
Wine in Nine Steps for Revenues in Autumn 2022
Larry and Adam Mogelonsky | September 14, 2022
By Larry and Adam Mogelonsky If you’ve spoken to us before or we’ve broken bread together, then you know that the two of us are wine nuts. Not only does the beverage never cease to amaze in its production and regional variations, but we write about it for hotels because we see it as a great way for any restaurant to boost revenues. This running column has been all about wine, but alas this age-old alcohol is only a subset of the overall F&B program for any hotel property. After all, a wine strategy is part of a bigger picture – the F&B program – and it must serve the role of generating profit. As well, wine, like all ...
Cost-Efficient Hotel Operations Doesn’t Necessarily Mean Cost Cutting
Larry and Adam Mogelonsky | September 7, 2022
By Larry and Adam Mogelonsky It’s natural during any market correction for owners and operators to want to redline budgets as a way of preserving the bottom line. But in this analysis, what we hope to convey is that abject parsimony and cutting costs across the board can often backfire due to the interconnected nature of hotel operations, resulting in a diminished topline which then stifled the bottom line. Our analysis led us to interview Andrew Carey, CEO of Newport Hospitality Group (NHG), a management company with a portfolio of select and full-service hotels across the Eastern Seaboard, who started off with some bold, concise wor...
The Travel Surge Highlights the Need for Great Prearrival Communication
Larry and Adam Mogelonsky | August 31, 2022
By Larry and Adam Mogelonsky Picture yourself going through this small, yet frustrating, scenario as a business guest. During some free time between meetings, you decide to use the hotel’s fitness center. You head up to your room, change into your gear, then walk over to the gym. The entrance is unlocked via keycard, though, and yours somehow doesn’t work. Confused, the nearby receptionist tells you that gym access is an additional $10 per day. While not extortive, it’s nonetheless a shock because there was no prior mention of this fee. This is in fact a real situation that we’ve experienced firsthand, and it highlights the impo...
Lessons for All From a Five-Star Travel Recovery Trip
Larry and Adam Mogelonsky | August 24, 2022
By Larry and Adam Mogelonsky With the pandemic over, everyone has been clamoring to get out and explore the world once more. In fact, we’d argue, in a take-a-candy-from-a-baby-then-it-cries sort of way, people are even more enthused about travel than they were in 2019, and we foresee this mindset persisting well into the decade ahead. While Adam (one of the writers here) anticipated the nightmare that this pent-up demand would cause at airports and opted to stay home during the current travel recovery summer, Larry (other coauthor) chose to brave the skies with his wife – cancellations, flight delays, lost bags and all. Good thing h...
Vast New Profit Opportunities With Integrated Business Intelligence
Larry and Adam Mogelonsky | August 17, 2022
By Larry and Adam Mogelonsky Business Intelligence (BI) platforms have become instrumental due to a need to gain more visibility on all the different variables affecting hotel operations by feeding loads of data into one system then generating comprehensive reports for executives to make better decisions. Coming out of HITEC in late June 2022, we can report that hotel-focused BI is about to experience a seismic shift in its decision-making sophistication. Leading the way is the new company Actabl which brings together software solutions ProfitSword (enterprise-level business intelligence), Hotel Effectiveness (labor management), ALICE (...
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