The Travel Surge Highlights the Need for Great Prearrival Communication
Larry and Adam Mogelonsky | August 31, 2022
By Larry and Adam Mogelonsky Picture yourself going through this small, yet frustrating, scenario as a business guest. During some free time between meetings, you decide to use the hotel’s fitness center. You head up to your room, change into your gear, then walk over to the gym. The entrance is unlocked via keycard, though, and yours somehow doesn’t work. Confused, the nearby receptionist tells you that gym access is an additional $10 per day. While not extortive, it’s nonetheless a shock because there was no prior mention of this fee. This is in fact a real situation that we’ve experienced firsthand, and it highlights the impo...
Appointments/People on the Move
All Things Independent
Ulrich Schwer Appointed General Manager of Hotel de Rome, Berlin
STR: U.S. Hotel Results for Week Ending 3 June
Nothing Is Free, Even Free Shipping
Hard Rock Hotel & Casino Ottawa Celebrates Groundbreaking
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.