Debating Over Housekeeping Opt-Out Reveals Revenue Building Opportunities
Larry and Adam Mogelonsky | March 24, 2021
By Larry and Adam Mogelonsky Housekeeping opt-out was as hot a topic yesterday as it will be tomorrow when travelers start surging back to hotels. The paradigm shift worth considering for housekeeping that has occurred as a result of the pandemic is that an increasing number of guests will want a totally no-touch onsite experience. In this case, giving them the ability to opt-out can save you on costs, particularly as cleaning SOPs and minutes of labor per room have gone up substantially with all the new safety guidelines to follow. While there are reasonable limits to this given the opposing security risk of letting a room go unchecked...
The Need for True Careers in Housekeeping
Larry Mogelonsky | October 31, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) A widespread problem that hotels are currently facing pertains to staffing shortages. Lensing our discussion to the housekeeping department where turnover is often at resource-exhaustive rates, a common thread I've seen and heard from executive housekeepers and human resource directors is that this line of work is not seen as desirable, only attracting those candidates who desperately need a job and who are not motivated to stay beyond the base need for a weekly stipend. Some room attendants end up staying from lengthy breadths of time – decades even – and become cheris...
When You Check Into a Hotel, Could You Be Sleeping on Dirty Sheets?
INSIDE EDITION | September 12, 2016
New York, NY — September 12, 2016 – The thought of sleeping in a hotel bed with dirty sheets is completely gross, but that's exactly the dirty secret INSIDE EDITION exposes when we checked in at certain hotels. In an investigation airing on Tuesday, INSIDE EDITION puts hotels to the test – the program came up with a unique way to find out whether you may be sleeping on dirty sheets - and the results might make you think twice before getting under the covers. The program booked rooms at nine different hotels and each time sprayed a harmless and washable fluorescent paint onto the bed sheet, using a stencil that reads, "...
Loyalty Points Are No Trade Off For Housekeeping
Larry Mogelonsky | August 31, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) Traveling for work puts me up close and personal with a wide variety of hotels, but even though I love dabbling in the luxury segment, the wallet just isn't fat enough to make that a year-round thing. Instead, I opt for business-oriented properties, often downtown or near a convention center, and shrewdly designed for the harried guest. As you all know, this is a humungous category of hotels worldwide, and any new features that help optimize revenue for this market are often rapidly gormandized across all major brands. I could address the omnipresent issue here of whether such widespread ad...
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