Terri Miller | September 11, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Success in the hospitality industry is largely defined by a hotel's ability to connect with their guest(s) while attending to their unique set of needs and expectations. The opportunities your hotel has to establish a genuine connection and rapport with each guest are referred to as "guest touchpoints" — the moments in which a guest is in direct contact with your hotel staff. This may seem like a relatively simple concept but establishing these connections with prospective guests can prove difficult, at times, when these touchpoints are often fleeting compare...
As the first news aggregate for the hotel industry, Hotel-Online is the industry’s must-read daily news source for everything hotel curated for busy professionals. Sign up today for industry news delivered to your inbox.