commingle:engage Provides Marriott Hotels Social Media Marketing & Brand Compliant TripAdvisor Guest Review Responses From $499
Lodging Interactive & commingle:engage | February 25, 2020
PARSIPPANY, NJ - February 25, 2020 - commingle:engage, by Lodging Interactive, the hospitality industry’s premier provider of full-service social media marketing and guest reputation management services today announced the roll-out of its Marriott Hotels social media marketing and brand-compliant guest reputation management services. Priced at just $499 per month, the Marriott services include fully managed weekly postings on Facebook, Instagram, and Twitter along with responding to all TripAdvisor guest reviews 7 days a week. “As we continue to partner with full-service Marriott properties, it became evident to us that we needed to...
Shep Hyken | October 25, 2019
By Shep Hyken I’m all for getting customer feedback. There are different ways to go about it. Ask customers on the way out of a store, call them on a phone or send follow-up surveys via email. I wrote about surveys a few years ago. The gist of that article was about getting more customers to fill out those surveys. Two areas were covered: timing (when the survey was sent) and length (how long it takes customers to complete). Without rehashing the entire article, timing is important. Don’t wait two weeks to send the survey. And don’t make it too long. Think about what you’re asking the customer to do when you send them a survey. ...
Vikram Singh | April 9, 2019
By Vikram Singh An interesting trend has been brewing in the travel business. Quietly but surely, Google Reviews has been expanding their online review market share for brick and mortar businesses. Since hotels, inns and B&Bs are a 100% location-driven business, this change directly impacts both their revenue and branding. Online reviews left by strangers have become almost as trusted as personal recommendations. However, placing this much trust in reviews requires the user to be able to filter real reviews from fake ones. This sorting process can be extremely frustrating, especially on websites like TripAdvisor where everything is ...
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