guest privacy
CCPA, CPRA and the Changing Privacy Landscape
Cendyn | January 20, 2023
The protection of customer data is a crucial component of every hotelier’s digital strategy. Given the recent passage of new legal provisions in California, online privacy concerns are more important than ever. What are the new measures, and how will they impact the hospitality business? Here’s what you need to know. 2023 is a brand-new year. And now that the confetti has been swept up, the champagne bottles have been recycled and the “Auld Lang Syne”s have been sung, it’s time to take a look at what’s on the horizon for the hospitality industry. Many hoteliers are already aware of several important legal changes that have t...
LEVL Releases Device Intelligence Platform for Hospitality Network Industry
LEVL Technologies | May 5, 2021
Scale-Validated Platform Eliminates Issues Resulting from MAC Address Randomization Palo Alto, Calif. – May 5, 2021 – LEVL Technologies, Inc. today released its LEVL-IQ™ device intelligence and identity platform, which resolves issues caused by MAC address randomization which poses challenges to the hospitality network industry, while offering intelligence and insights on all devices in the network. As the need for consumer privacy has increasingly pushed device and OS manufacturers to incorporate MAC address randomization into their products, hospitality network providers have had to evolve to ensure an optimal guest network experie...
Is Guest Privacy Still Sacrosanct?
Larry Mogelonsky | October 30, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Call me old-fashioned. To me, a hotel’s guest list is completely confidential, released only on a need-to-know basis. This protects not only the guest’s privacy but also the hotel from the likes of paparazzi, over-zealous bill collectors and jealous spouses. And as it concerns high status guests, privacy is tantamount to loyalty. In all of the hotels that I’ve worked with, mentioning anyone on the guest list in a public space where other non-staffers were in earshot was strictly verboten. To do so was grounds for dismissal. There were absolutely no exceptions. Sure, after the ...
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