Now is the Best Time for that Sales Audit
David Brudney | September 11, 2015
by David M. Brudney, ISHC Given 2015 healthy performance signs, 2016 forecasted, owners and asset managers have concerns over dollars might being left on the table; Independent-conducted sales audits can validate owners' expectations; Many of the biggest brands that manage owners' hotels are reluctant to have independent-conducted sales audits. I spent some time over the Labor Day Weekend reviewing some of the published articles I've authored over the past three decades - - yes, at home the entire weekend after far too much traveling in August. I came across one piece that caught my eye, written back in 2001 (A very good time f...
Will Hotels Follow Airlines’ New Drip Pricing Policies?
David M. Brudney, ISHC | August 5, 2015
by David M. Brudney, ISHC I have long been a proponent for hotels discontinuing drip pricing or hidden fees, rather instead building some or all of those ubiquitous fees into the room rate. Like many, perhaps even most guests faced with the check out bill, I resent being nickeled-and-dimed or being charged for facilities, services and amenities for which I never used nor cared. "Resort fees" can range from $10 to $60 or more today. They can include access to a fitness center, spa, pool, and business center and daily copies of USA Today. Some properties' fees may include Internet/Wi-Fi in-room, valet parking only, in-room safe, mini-bar,...
Appointments/People on the Move
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