Larry Mogelonsky | October 30, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Call me old-fashioned. To me, a hotel’s guest list is completely confidential, released only on a need-to-know basis. This protects not only the guest’s privacy but also the hotel from the likes of paparazzi, over-zealous bill collectors and jealous spouses. And as it concerns high status guests, privacy is tantamount to loyalty. In all of the hotels that I’ve worked with, mentioning anyone on the guest list in a public space where other non-staffers were in earshot was strictly verboten. To do so was grounds for dismissal. There were absolutely no exceptions. Sure, after the ...
February 20, 2018
Within the hospitality community, you cannot avoid the topic of GDPR (General Data Protection Regulation); discussion of its impact is everywhere. And for good reason. There are only a few months to go until the May 25, 2018 compliance deadline for GDPR, which is a game changer for hoteliers as it introduces a new and comprehensive set of strict data protection regulations. By this date, all hoteliers will be required to demonstrate a "reasonable level" of personal data protection. When it comes to data security, there are few sectors as vulnerable to threats as the hotel industry so as hoteliers face a need for new systems, processes a...
What Every Hotel Owner (& Operator) Needs to Know About “Data Security” After Wyndham Worldwide Case
Bob Braun | September 2, 2015
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com Massive data breaches affect hotels and their legal responsibilities. As unauthorized hacking of confidential data explodes in volume and seriousness, minimum expected standards are evolving that hoteliers and others must follow. Interestingly, the latest guidelines are provided in an August 24, 2015 appellate court decision involving Wyndham Worldwide as if to emphasize that these rules (really) apply to the hotel industry. How did this case arise? What are some basic steps that everyone with confidential data is expected to take? What h...
VSi FreshStart Protects Hotel Business Centers from Keylogger Threat Identified by Homeland Security
VSi | July 17, 2014
VSi announces that its proprietary FreshStart™ firmware protects against keyloggers and other threats to user data privacy [Sunnyvale, CA - July 17, 2014] - The hospitality industry has been rocked by the recent advisory issued by the Department of Homeland Security's National Cybersecurity and Communications Integrations Center (NCCIC) warning that criminals have been compromising hotel business center and kiosk PCs with keystroke-logging malware in a bid to steal personal and financial data from guests. However, with Vertical Systems, Inc. (VSi) proprietary FreshStart™ firmware, a hotelier can be sure that their systems are protec...
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