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Top 25 : Dec 2017

Hospitality Trends 2018 – What’s Happening in Hospitality

December 6, 2017

By Robert A. Rauch Each December, we come out with my trends for the following year. Last year we led with Artifical Intelligence and Robotics. In May, 2017,...

GDPR Countdown: How Will the New EU Data Protection Laws Affect Hotel Marketing?

December 4, 2017

By Tris Heaword Proposed new restrictions to EU data protection laws will soon limit how tech companies such as Facebook and Google collect customer...

Ames Boston Hotel Earns “Conversion of the Year” Award From Hilton’s Curio Collection

December 27, 2017

BOSTON, MA (December 27, 2017) - The historic Ames Boston Hotel, a member of the Curio Collection by Hilton™ and...

Interstate Hotels & Resorts Executes Agreement to Acquire the Management Agreements of 83 Properties from White Lodging

December 6, 2017

ARLINGTON, Va., December 6, 2017—Interstate Hotels & Resorts (“Interstate” or the “Company”), the global leader in...

Using Gamification to Sell Guestroom Upgrades

December 6, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Selling room upgrades is a vital tactic for generating incremental revenue and filling unused...

How to Encourage Guests to Write Hotel Reviews on TripAdvisor, Yelp, Google and Facebook

December 22, 2017

by Nancy Huang Online guest reviews are more important than ever. In researching hotels, potential customers are proactively seeking information about the...

Dear Airbnb…

December 5, 2017

By Daniel H. Lesser Airbnb started as an online marketplace founded by two unemployed entrepreneurs who seized upon an opportunity to earn money by...

5 Essential Things to Know About Your Customers, and How You Can Use Them

December 4, 2017

By Benjamin Habbel They’re tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are...

Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients

December 6, 2017

Maestro VAT Processes Add to ‘Meaningful’ Bottom Line for UK Hotel Company Markham, Ontario – December 6, 2017 – Maestro PMS continues...

HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition

December 14, 2017

Summary: HEBS Digital celebrates the firm’s many accomplishments of 2017—including the launch of the hospitality industry’s first...

Aramark Completes Purchase of Avendra for $1,350 Million

December 12, 2017

Marriott International (NASDAQ: MAR) today announced that the owners of Avendra, LLC have completed the sale of Avendra to Aramark (NYSE: ARMK) for $1,350...

10 Secrets for Stellar Email Opens & Click-Throughs

December 5, 2017

Best Practice Guide for Hotel Digital Marketers  Emails are the first, and often the last contact guests have with your hotel. The impact is the same as...

CRM Case Study: Hotel Granduca Austin

December 27, 2017

Cendyn success story  Hotel Granduca Austin, one of the “Leading Hotels of the World,” is just minutes from downtown Austin’s vibrant...

BENCHMARK®, a Global Hospitality Company, Sweeps HSMAI Adrian Awards

December 7, 2017

Brand Positioning Initiatives, Marketing Platforms Win 15 Awards The Woodlands (Houston), Texas, December 2017 … They are the “Oscars of the...

New Industry White Paper - “The Business Case for Vanity Websites”

December 5, 2017

JACKSONVILLE, FL – Vizergy®, the industry’s leading digital marketing company with Mark Glickman, author of Marketing Paradise, have co-written...

Say Hello to Intelity’s New ‘Voice Request’

December 14, 2017

Amazon's Alexa enhances the guest experience by giving guests immediate access to room controls, hotel services, restaurant information and more....

Time To Line Up Your 2018 Goals

December 27, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Occupancies and rates have been steady if not growing throughout the calendar year of 2017. The...

Thor Equities Acquires The James New York - SoHo

December 18, 2017

New York, December 18, 2017 – Thor Equities, a global leader in urban real estate development, leasing and management, has closed on its acquisition of...

HSMAI Honors 2017 Top 25 Extraordinary Minds

December 18, 2017

Recipients in Sales, Marketing, and Revenue Optimizationto be recognized at Adrian Awards Gala (McLean, VA, December 18, 2017) The Hospitality Sales and...

Guests and The Great Outdoors

December 6, 2017

A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and...

Frontdesk Anywhere and Cendyn Announce Integration of Property Management and Guest Engagement Platforms

December 13, 2017

Collaboration provides hotels with integrated tools to enhance digital marketing results and seamlessly improve guest communications SAN FRANCISCO, December...

HEBS Digital Wins Record-Breaking 21 HSMAI Adrian Awards, Including 10 Gold

December 11, 2017

Summary: HEBS Digital has been recognized with 21 awards from the 61st HSMAI Adrian Awards Competition. The Adrian Awards honor the outstanding achievements of...

CEO Pay: Analysts’ Forecasts and Compensation

December 11, 2017

By Giuliano Bianchi  CEO pay is a controversial topic as some executives have benefited massively from stock options even when their firms have not...

Why Customer Experience Is (Rightly) Such a Hot Topic in Travel

December 14, 2017

Companies that anticipate and deliver what travellers want, when they want it, are more likely to command loyalty – and profits By Carolyn Childs...

5 Ways Hotels Can Use Behavioral Economics to Improve Conversion Rates

December 20, 2017

By Gautam Lulla Understanding the rationale behind consumer decision-making has long been an obsession for marketers. Popularized today as behavioral...

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